November 2023 by Adeola D.
My husband and I went in to look at a 2018 Ford Expedition platinum we saw online. A sales rep Craig, showed us the truck and we took it for a test drive. Craig was great, I must say. No issues with him at all. He was patient, knowledgeable and receptive to our concerns. The truck was nice, but upon the test drive, my husband and I noticed what seemed like there could be an issue with the break or transmission, something was lagging and affecting the performance of the drive. When we got back Craig brought out Roman to address our concerns. Roman seemed to have a relatively high position in the dealership and an inflated ego to go with It. He mentioned that there was nothing wrong with the truck, that it was his friend's truck who brought it in for an upgraded trade. As if him telling us the car was his friend's was assurance enough that nothing was wrong with it. He did print out the service paperwork on the car to show us the work that had been done, but there was nothing that addressed transmission or break. My husband was a mechanical engineer in a past career (he did not disclose this, no need to) and told Roman he was pretty certain that he could tell there is something wrong with the breaks and or transmission just by the test drive. Instead of Roman to offer some type of validation, or to say, 'We will run a diagnostic to ease your concerns', he completely dismissed us, said nothing was wrong and was rude and disrespectful, as if our business wasn't wanted there. I don't know about anyone else, but one thing I will not do is do business or spend my hard earned money in a place that thinks it's ok to be crude in customer service. It also didn't sit well with me, that they were unwilling to address our concerns about the cars performance at all. We currently drive a 2015 Limited expedition with over 300,000, yes that's right, miles on it that we've taken cross country and back. Our car drove much better than the 2018 expedition we test drove. Needless to say, Greenfield Ford lost our business because Roman does not see the value in the fundamental rules of customer service and simple decency. Treat everyone with respect! Had he simply addressed and validated our concerns, the outcome could have been different. Oh well there are many other dealers out there. We will take our business and hard earned money where we feel appreciated, and where people are honest.
June 2022 by Linda H.
We brought our 2004 F250 diesel for a part. One part. Turns out we had the wrong part, that we paid $200 for. They charged $600 for the right part. Then they charged $760 to put it in. One part. All day job? I doubt it. They loosened one battery, and the radiator and the part isn't near either. They also left a broken random piece loose in the truck. They told us it needed batteries. They were two months old. It took 45 minutes to jump it, so we think they helped them to die. Once it was jumped, and driven, it's fine. I have a 2020 Escape and for the first year, they had to reset the computer three times. Then said it was down a quart of oil. That was a lie. I wrote many emails about the truck, none of which were answered. Since then, I took my car to Northampton Ford for a recall and oil change. Aside from adding a tire rotation that I didn't need and telling me it's good for the brakes, they were honest. And upfront about the hourly charge for labor. Clearly a big difference than Greenfield service. Avoid at all costs.
