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February 2024 by Alexa Clark
I had been bringing my dog here for a few years. In the beginning, I sent her to the daycare, but I started asking questions about her day because she would act like she had been shut up all day when I picked her up. She was a pretty wild puppy so I was curious if she was having any behavioral issues, and never got any info one way or the other. The only answers were ever "She had a great day!", so I assumed no news. I switched dog daycares because of the pick up/drop off hours, and then realized that she truly must have been shut in a crate the whole day at PVVH because she was completely zonked after the first day at her new camp.I continued to take her to PVVH for vet visits as I hadn't had any issues in the past, though I am not sure what the dynamic was with her and the vets during the pandemic years when she had to go in without me. I never heard any news about extreme stress or nervousness or aggression, and this is an extremely friendly and well socialized dog. She is a husky/great pyrenees mix who CAN be off the leash, and who can take a glove off the hand of a child with her teeth without so much as pinching a finger. I do not have children, this is any child out there.All that is relevant because on the first appointment I was allowed back inside with her with a mask, we were rushed into the (wildly tiny) exam room. My dog was definitely not happy, she was nervous, but she is a cautious girl. Immediately upon entering the room, Dr. Underwood said "Yep, we're gonna have to muzzle this one" to her tech - not to me, didn't acknowledge me until I objected. She pointed out that my dog seemed nervous and that her pupils were filling her eyes. Her pupils were not filling her eyes, she has very dark brown irises and they hadn't actually turned the light on in the exam room (dark = large pupils, yours do that too if you have typical eyes, or even just one eye). I explained about my dog's personality and Dr. Underwood said "Well, she's never been 2 years old before" and I said, "She has, because she is 3 years old". Still, this woman decided that I was being some kind of over sensitive stage mom and forced a muzzle on my deeply sensitive and gentle friend, after me requesting that she not do that. I wish I had taken my dog and walked out then and there. Maybe she grabbed the wrong chart? Maybe she has never met a sweet dog before...? I have worked in animal shelters and do know that there is a risk involved in caring for animals you don't know, but this was not that situation.I understand that if a person is feeling like there could be a chance for being bitten, they should do their best to protect them. I was not even given enough time to NOT consent and leave. I felt so strongly disrespected in this instance that I made some calls to other local vets to ask their muzzling policy. The few I called said that they always use one as a last resort. I made an appointment with another vet so that I could bring her in and get an honest opinion about whether my dog had some problematic behaviors I had never been informed of, or to see if the fear reaction Dr. Underwood muzzled her over would actually warrant the muzzle. I warned them that her previous vet HAD used a muzzle, and said that if they did not feel comfortable, I would consent to it as I valued their time & safety. They said that they would not ever put on a muzzle without first trying other options to calm a dog, and use it only as a last resort. I brought her in and reminded the vet tech of this, and it went well. No muzzle. When the vet came in, she did a little exam and was totally shocked when I asked her the questions I had about whether I should prepare my dog for vet visits/expect muzzling. She couldn't believe Dr. Underwood had done this. We've stuck with this vet for the year since, and there have been no issues. Compliments and love every time we walk through the door.I highly recommend anyone still putting up with this kind of treatment at PVVH switch - you do not h
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January 2024 by Joseph Lafleur
Dr Underwood is the only vet I trust with the care of my fur babies and her team is great!
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January 2024 by Jessica Quartz
Our dog has gotten much better care since switching there a couple years ago. We recently switched our 2 older cats as well this year and one had an issue resolved that she had had for years with a minor procedure that the other place said she couldn’t have done to her because of age and the other one had been losing weight, and with medication is now chubby and happy again.Everyone is always very nice and friendly there and would definitely recommend and actually have to other people. They also accept the CreditCare card which is helpful.
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January 2024 by Linda Traceski
I have good results when I bring Harriet to have her wellness check and her toe nails clip..
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January 2024 by Elaine Therrien
Dr. Underwood and the staff at PVVH always treat Lilah as if she was their own. She gets the best care there.
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January 2024 by Kathy Dew
Nala is always in good hands when I board her.
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December 2023 by Kathryn Dias
My dog is always well taken care of here. We sign him up for some extras, like a shampoo and nail trim, so he comes home smelling fresh and looking dapper. He is always excited to see everyone at the kennel at drop off, and he's always a happy camper while there.
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December 2023 by Kate Taylor
I can't recommend Pioneer Valley Vet enough! My dogs have been cared for here 2+ years, and they always take exceptional care of them. I never have felt pressured into any treatments/vaccines and feel the prices were reasonable and affordable. The staff are all very knowledgeable, and I could always get an appointment in a quick timeframe when my sweet pups needed one. If you are looking for a vet in Greenfield area or in the surrounding area, look no further! I love that they call and check in on my dogs after any vaccines or treatments, and I can tell that they really care about my dogs. Thank you Pioneer Valley for all you do!
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December 2023 by Susan Pardoe
The Drs and staff are very caring and go above and beyond to attend to your pet’s health.
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December 2023 by Dianne Interlande
The friendly, caring staff members are always very helpful & knowledgeable, and Dr. Underwood is, well, the absolute best of the best!
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November 2023 by Lynne G.
The staff at this office are amazing, responsive and patient. A lot of times when people go to the vet they're not happy, stressed about their pet, expecting the worst and hoping for the best. They know we don't always hear what we want to hear and we have to process our emotions. The staff at PVVH seem to understand and attempt to help us process our feelings the best that they can. Unfortunately we tend to lash out due to our feeling overwhelmed. Kudos to them. As for Dr underwood, fortunately she is direct, not always liked for that reason, but there will never be any guesswork on where you or your pet stand! I for one appreciate her honesty and commitment to her animals. We love you Dr Underwood!!! Another one of your happy clients!
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November 2023 by Heather S.
I took my goldendoodle Nala to see Dr. Underwood for allergy concerns. I noticed she was chewing at her paws and turns out it was her food. Dr. underwood took the time to listen to my concerns and taught me things to look out for as this is my first time with a doodle. the office staff was super friendly and knowledgeable/ thorough. I appreciate all you've done for my doodle! I look forward to the many continuing years of care by this practice.
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November 2023 by A M.
My experience at Pioneer has been stellar. Dr. U set wood had always been caring and given me excellent advice about my cats and dogs. The staff is professional and cares greatly for the families it treats. Highly recommend!
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November 2023 by J Leone
Amazingly warm, wonderful and knowledgeable staff. Very attentive to the needs of my pup. Thank you.
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September 2023 by MacPherson Christopher
Board your pup elsewhere.They have odd policies and there are cheaper options with far better vibes for a good doggy stay.Not transparent, ignored items that we provided, and then sought out add-on charges like nobody’s business.
