Victra, a Verizon Authorized Retailer in Greenfield, MA, is known for providing excellent customer service and a wide range of wireless devices. Customers appreciate the knowledgeable staff who help with choosing phones, tablets, and accessories, making the process smooth and easy. Many reviews highlight the friendly and patient team members who go above and beyond to ensure a positive experience. Staff like Stacy and Nick are praised for their helpfulness and dedication, often offering discounts and making the visit memorable. While the store's in-person service is highly rated, some customers mention that the appointment system and phone interface with Verizon could be improved for better efficiency. Overall, Victra is recognized for trustworthy, fun, and professional service, making it a top choice for those needing new phones or plans in the Greenfield area.
The BEST EVER service my husband and I have ever had. Theses lovely people were able to process and finish more than what the main customer service (through phone) people promise. Especially when oh yeah my call and never call back even though I was on a call back list.
November 2025
The two young ladies that helped me were wonderful. They helped me pick the right phone and I am enjoying it tremendously. Thank you to them for their patience and for making it a good experience.
August 2025
Staff at store were knowledgeable and helpful, but the interface between verizon making appointment and store personnel is awkward (store personnel don’t receive any of the information that we gave Verizon over the phone, which limits efficiency).
