-
November 2023 by Kemah Leckliter
Great management! Very thorough and kind! Enjoyed our interaction with Dennis! Place is got the best prices in the area!
-
April 2023 by Dan Tutelya
Amazing service! Easy pickup and drop off. Not a single complaint
-
September 2021 by Alix Yarrow
I returned a long-distance one-way Uhaul vehicle to this location after moving to town. The woman at the desk goes above and beyond and was exceptionally helpful.
-
May 2021 by Alix Elizabeth Young
I returned a long-distance one-way Uhaul vehicle to this location after moving to town. The woman at the desk goes above and beyond and was exceptionally helpful.
-
September 2019 by Frank C.
Called them about renting a trailer, Went to voice mail, they never called me back
-
July 2019 by Cathy G.
I couldn't have been happier with the service and the van we rented from Yankee. Jessica was very accommodating and professional. I would not hesitate to use them again and recommend them to everyone.
-
May 2019 by Randall Travis
Great truck prices
-
April 2019 by J H.
Had confirmed Uhaul rental. Arrived at the appointed time (4 on Monday) to find a sign on door that they decided to close that weekend, from Saturday until Tuesday. Called them and was sent to voicemail. Luckily Uhaul was able to find another truck for me in the general area so we avoided a big headache. Yankee Self Storage never returned my call.
-
March 2019 by Jesse Yishai
Rented a U-Haul. No fuss, easy and straightforward. Truck was in good shape. I bought the option for them to refill a few gallons of gas for me and they didn't give me any trouble when I brought it back in low.
-
August 2018 by Bonnie Eacott
Customer service sucks! Fighting with them to get my deposit back after leaving. Had to call Consumer Protection because they keep making excuses. Still waiting!
-
August 2018 by M P.
This is my first and only review, however if you consider the three other reviews written...I hope you will find mine to be authentic and more importantly consistent with other's negative experiences, which seems to be a trend. First and foremost, DO NOT do business with Yankee Self Storage in Greenfield. Their operation is very disorganized and unsympathetic to you as a paying customer. I ordered a U-Haul truck from them for a total of 3 hours. It was one of those deals for 19.95, plus a few other fees and milage. At the end of the day I should have been charged 60 dollars. Totally fair. I was unfortunately charged 120 bucks. Here's what happened. When I returned the truck, they had closed early, and as instructed I returned the keys to an orange lock box on the side of the store. The truck sat in the front lot visible from the reception desk, right where I picked it up from. Despite this, I was charged each day thereafter for an additional three days! When I called them they indicated they did not know the truck had been returned. Ummm, how can you miss it. It's RIGHT THERE and you only use about five vehicles total. The person I spoke with mentioned she would "reverse the charges." That didn't happen. So... I went in person (two separate times might I add) to try to get a refund. The person I worked with even signed her name next to the dollar amount she believed I owed (60), NOT the 120 that I had been charged. On the second visit she suggested she had to call U-Haul directly, but never got back to me and seemed quite annoyed by my follow up. I had to call her...again, and again, and again. It was many more phone calls and ultimately I had to just call U-Haul myself. That call while helpful ate up 70 minutes of my time. I was eventually refunded, nearly 3 weeks from my first charge. DO NOT do business with Yankee Self Storage in Greenfield. Simply. It is not worth it.
-
July 2017 by TFD
Nothing fancy. Just simple, reliable and well priced storage.
-
February 2017 by Seth Lustig
Rented van or small truck over a dozen times primarily for retailer conventions, sometimes home projects. Always helpful, easy to work with. Convenient, safe location. Even when she was out of vehicles--because I frequently call at the last minute--she helped me find other locations with vehicles. Would be five stars but we once got a van that had a lot of spilled oil in the back (maybe someone hauled a motor?). Even after extensive wiping down, we had to destroy several blankets to make it usable, with no time to make other plans. Not offered a discount. Would not accept a van in that condition again.
-
August 2016 by Aurora Levins Morales
These were the worst storage units I've ever seen! I seriously don't understand how any of them get tented. The wooden doors were rotting, with pieces missing, the soaces were moldy a d there were big fungi growing on thresholds. Not putting my belongings in there!
