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March 2024 by Emma Rose Marella
I am absolutely horrified at the level of ineptitude and rudeness that I experienced at the pharmacy at CVS on Boston Rd in Groton MA this evening. I came to pick up an antibiotic oral suspension. I am unable to swallow pills, therefore my doctor prescribes them in liquid. Before my prescription was filled, I asked about flavoring and "L" said that Massachusetts no longer allows flavoring. My prescription was then filled. "L" also assisted me at check out. She used this opportunity to lecture me on how to swallow capsule pills even though I had already told her that I am unable to do so and that is why I get the oral suspension. My Doctor prescribed the oral suspension and it is not the place of anyone at the pharmacy to argue with that. While I was waiting for my prescription to be filled I tried to look up the Massachusetts law saying that flavoring was no longer allowed. All that I could find was that flavoring was regulated under compounding. I asked "L" if the flavoring was something banned in Massachusetts or if it was still available at compounding pharmacies. She went to ask the pharmacist that question and was told by the pharmacist that they still do flavoring. However because my prescription had already been filled they were not able to add the flavoring and so I was stuck with the unflavored even though I asked for it to be flavored before it was filled and given incorrect information.I moved all of my prescriptions from CVS pharmacy about a year ago because of issues like this. I decided to give CVS another chance so I wouldn't have to drive as far to pick up this one particular medication. Thanks to this experience I now remember why I switched in the first place and I will not be picking up any further medications from any cvs location. This is entirely unacceptable.
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October 2023 by R E
Pharmacy has some serious issues. Super slow to fill prescriptions and always lines. Medications not in stock way more than acceptable. Management needs to take notice. I have CVS Caremark so my co-pays are free and I have four medications, but it’s so bad I’m ready to switch.
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September 2023 by Vytas Subacius
Pharmacy no matter what is always slow and the technicians do not care about their job and will move about as if this 20 minute line isn’t real. They sit their acting like they the main character when in reality this the most inefficient CVS you could probably step foot in, not only that but all the products are really expensive.
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September 2023 by Google user
Pharmacy no matter what is always slow and the technicians do not care about their job and will move about as if this 20 minute line isn’t real. They sit their acting like they the main character when in reality this the most inefficient CVS you could probably step foot in, not only that but all the products are really expensive.
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April 2023 by Fred Grant ll
Great place.
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January 2023 by Fred Grant
Great place.
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December 2022 by Steve K.
Wow. What's with all the negative reviews here? I've been coming to this particular CVS for years now and never had a bad experience. They do scripts just fine and never mess them up. The CVS is a decent size and you can usually find what you need.The only issue I have is with CVS itself in that my extra care card and coupons don't work. I get the coupon printouts assigned to my ID but then when I go to use them, they say they don't work or aren't for my account. I only have the one account. But now I just get most everything on Amazon. It's cheaper and I don't have to worry about the hassle of going here and hoping it's on sale.But for the CVS itself and the staff, they've been good to me!
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June 2022 by Wes W.
Inconsistent at best. Quick to put blame on the customer. If I had some other option I would say goodbye but I am locked in with my insurance. Their motto should be: We are here to make your life more difficult. 4th time this year that I have been told that my medicine was not there even though on the app it says I already picked up medicine. Cover you bases so you numbers look good.
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April 2022 by Randy LaShomb
absolutely nothing wrong with this place I've got nothing but the best service
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June 2021 by Richard C.
Worst Pharmacy and Pharmacist! Over the past 4 months we have had to argue, fight, and complain regarding the mishandling of our prescriptions.They have shorted us medication on multiple occasions, asked for clarification from our doctors multiple times on multiple occasions for several medications, have stated that we have not followed certain procedures when in fact we did, and actively caused us more money because of their incompetence.The most recent issue which has been going on for some time is that they give us 30 day supplies instead of 60 or 90 day supplies. We have to go back to them and argue that they shorted us the medication.Just before that they refused to fill a prescription for our daughter stating we did not follow procedures when in fact we did. We had it cleared up and they stated the medication would be ready by the next day end of day. They then refused to give us the medication because it past a 7 day window requiring our daughter to get another test in order to be allowed to have the prescription again which now costs us more money.CVS Groton Get Your Act Together!
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January 2020 by Roxanne D.
Poor customer service!! Employees including the pharmacist &techs that worked 01/20/20 after 5 pm, can't be bothered to acknowledge much less wait on customers in a timely fashion.
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November 2019 by George K
Last month, my prescriptions were faxed over by my Dr's office. 48 hours later, when I came to pick them up, they were not ready. Supposedly, the fax had been over looked. So, 40 minutes of walking around your store and I finally get them. Yesterday, I started getting texts that my scripts were ready. Today, I walk in and wait for 25 minutes to speak to someone. There's a line with only 1 cashier open. She's clueless and is taking way to long with the customer trying to print his receipt. Eventually, 1 of the 6 available people comes over to help and open a new register. She then informs me that only 1 of the 3 are ready and they're "working" on the others. How long does it take to count to 30 and print out a label? I know the answer. 30 - 40 minutes, so I can have the joy of looking around your store at the extremely overpriced items. Either you're faking incompetence to get customers to walk around the store and spend more, as is the CVS model, or you are incompetent. Either way, I'm moving my prescriptions to a real pharmacy and never darkening the doorstep of another CVS ever.
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October 2019 by K T.
The CVS Minute Clinic here is a joke and a scam. My husband was charged $139 by these crooks and received no treatment for his lung infection. He gets these a lot because of his asthma. He literally only had his vitals taken and was told that's all she could do--didn't give him medicine to treat him--until he went and got an EKG, which he cannot since he has no insurance. Hello! If you can't treat someone, how can you charge them? CVS should be ashamed running this kind of scam. Stick to doling out flu shots.
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January 2019 by Vicki L.
This pharmacy messed up my prescription. It was 3 month prescription but I only received one month supply. They said I should have let them know the mistake within the week, but it was called in and I never get to look at it. Now I cannot get new prescription for the next two month.
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December 2018 by Alexandra C.
We visit CVS a lot- it seems like we always need something and we are always passing one. We stopped here for a quick something to drink. Cashier was friendly and the store wasn't very busy. No complaints. It's a standard CVS.
