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November 2023 by Paul M.
Phenomenally bad service. Rude on the phone, called me a liar. This CVS is the worst
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December 2022 by Steve K.
Wow. What's with all the negative reviews here? I've been coming to this particular CVS for years now and never had a bad experience. They do scripts just fine and never mess them up. The CVS is a decent size and you can usually find what you need. The only issue I have is with CVS itself in that my extra care card and coupons don't work. I get the coupon printouts assigned to my ID but then when I go to use them, they say they don't work or aren't for my account. I only have the one account. But now I just get most everything on Amazon. It's cheaper and I don't have to worry about the hassle of going here and hoping it's on sale. But for the CVS itself and the staff, they've been good to me!
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June 2022 by Wes W.
Inconsistent at best. Quick to put blame on the customer. If I had some other option I would say goodbye but I am locked in with my insurance. Their motto should be: We are here to make your life more difficult. 4th time this year that I have been told that my medicine was not there even though on the app it says I already picked up medicine. Cover you bases so you numbers look good.
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May 2022 by Jason Cucinotti
It's clearly NOT a CVS.
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June 2021 by Richard C.
Worst Pharmacy and Pharmacist! Over the past 4 months we have had to argue, fight, and complain regarding the mishandling of our prescriptions. They have shorted us medication on multiple occasions, asked for clarification from our doctors multiple times on multiple occasions for several medications, have stated that we have not followed certain procedures when in fact we did, and actively caused us more money because of their incompetence. The most recent issue which has been going on for some time is that they give us 30 day supplies instead of 60 or 90 day supplies. We have to go back to them and argue that they shorted us the medication. Just before that they refused to fill a prescription for our daughter stating we did not follow procedures when in fact we did. We had it cleared up and they stated the medication would be ready by the next day end of day. They then refused to give us the medication because it past a 7 day window requiring our daughter to get another test in order to be allowed to have the prescription again which now costs us more money. CVS Groton Get Your Act Together!
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October 2019 by George K.
Last month, my prescriptions were faxed over by my Dr's office. 48 hours later, when I came to pick them up, they were not ready. Supposedly, the fax had been over looked. So, 40 minutes of walking around your store and I finally get them. Yesterday, I started getting texts that my scripts were ready. Today, I walk in and wait for 25 minutes to speak to someone. There's a line with only 1 cashier open. She's clueless and is taking way to long with the customer trying to print his receipt. Eventually, 1 of the 6 available people comes over to help and open a new register. She then informs me that only 1 of the 3 are ready and they're "working" on the others. How long does it take to count to 30 and print out a label? I know the answer. 30 - 40 minutes, so I can have the joy of looking around your store at the extremely overpriced items. Either you're faking incompetence to get customers to walk around the store and spend more, as is the CVS model, or you are incompetent. Either way, I'm moving my prescriptions to a real pharmacy and never darkening the doorstep of another CVS ever.
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October 2019 by K T.
The CVS Minute Clinic here is a joke and a scam. My husband was charged $139 by these crooks and received no treatment for his lung infection. He gets these a lot because of his asthma. He literally only had his vitals taken and was told that's all she could do--didn't give him medicine to treat him--until he went and got an EKG, which he cannot since he has no insurance. Hello! If you can't treat someone, how can you charge them? CVS should be ashamed running this kind of scam. Stick to doling out flu shots.
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January 2019 by Vicki L.
This pharmacy messed up my prescription. It was 3 month prescription but I only received one month supply. They said I should have let them know the mistake within the week, but it was called in and I never get to look at it. Now I cannot get new prescription for the next two month.
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December 2018 by Alexandra C.
We visit CVS a lot- it seems like we always need something and we are always passing one. We stopped here for a quick something to drink. Cashier was friendly and the store wasn't very busy. No complaints. It's a standard CVS.
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December 2018 by Joh. W.
Yes, I'm feeling generous giving this CVS store my "1" start review. This store is over stocker with items I'm not sure who would buy. Then, understocked with items customers would purchase This review however is regarding the customer service I did NOT receive. I approached the front counter with 2 items to purchase. The 2 workers were having a conversation regarding belittling another customer who had just left. My prescense made no difference..not did they stop and offer to check my out. I actually had to say the words" I'm here to make a purchase & need you to ring these items up." I kid you not! Only then did the break up occur. The clerk did not even ask me how I was, if I found everything I needed, etc. All he did was discuss trying to find a Dunkin donuts close by. I wanted to use an extra buck and then apply a store credit card for the remainder. That was way too much for him to compute. I stood while he froze in front of the register just staring. I was completely running out of patience now & asked what the problem was. He couldn't answer. I then looked at his co-worker and told him to intervene..... Which he begrudgingly did. Mind you, I've got 2 items only that I'm really trying to purchase. So after taking a deep breath and counting to 10 I literally had to assist them so I could get the heck out of there. After the so-called called sale - he just started the Dunkin donuts conversation like my transaction was a mere blip... While I was still standing there. No bag, no receipt nothing.. of course I never expected a Thanks for shopping & have a nice evening! By now I'm at breaking point. I then interrupted them - said I need a bag and where is my receipt. I couldn't get out fast enough. There was 1 other customer who'd entered the store while I was dealing with all the nonsense. I can only imagine how he was treated and also the earful as they turn their focus on making fun of me. I will pass on this store - won't shop here again
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March 2018 by Derek V.
1-2 Hours on average to fill a basic PILL prescription.....1-2 hours to put 9 pills into a bottle? Seriously? I may switch to the one in Littleton they are BUSIER but yet 2-3 X faster. The pharmacists here are inexcusably slow.
