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February 2024 by Kathleen West
Staff was excellent and didn’t wait long to see them. They were also very knowledgeable, patient and kind. New store only has three tables in it so it was crowded. WIFI was painfully slow which is odd since it is a tech store. Time spent in store was much longer because of it.
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February 2024 by Harry Hahn
I received smart, excellent service from Amanda today
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January 2024 by Joanne Lastowski
I was helped by a really nice young man named Mike. I am not tech savy, and he assisted me in choosing a phone similar to the one that I have. He also reassured me that I would not have to worry about swapping everything from my old phone to the new. He was very pleasant and helpful and made the whole process stress free!
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November 2023 by Kathryn W. S.
Mike was great! He's a 5 for sure!? He listened to what I needed and got me a good deal.
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November 2023 by Mandy Dumeng
Amanda was very helpful and courted. She answered all my questions which influenced my decision to update my current cell phone.
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September 2023 by Klaudia Ankier
We dealt with Jiro at the Hadley store. He was super patient with questions; knowledgeable with answers and very pleasant in approach. Liked him and his style so much that we decided to comeBack and purchase more items...?
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July 2023 by James Letourneau
I was disappointed with my store experience as the Store Rep that “helped” me with my purchases, overheard my and I discuss AT&T’s offer of 20% off if I bought a trio of accessories (Item #s 4924P, 4682R, 4261R) versus purchasing the same or similar items on Amazon. The same Store Rep eavesdropped on our conversation, neither my friend nor I directed a question to her in regards to prices of the accessories in the store relative to Amazon, but the Store Rep felt it necessary to interrupt us and mention that cost of the accessories with a discount AT&T was offering, would “be about the same on Amazon.”Was I ever wrong to trust her. I could’ve purchased the exact same iPhone case, Speck Presidio2 Grip with MagSafe Case, for $19.99 on Amazon, $35.01(64%) less than AT&T store original price, and $24.01(56%) less than with the 20% discount AT&T was offering.I could have purchased an MFi(Made For iPhone) certified Single Port USB-C 20 Watt Power Deliver Wall Block which also happened to include a convenient Lightning Charging USB-C cord that was 2x the length of the cord provided with my new iPhone 13 that I purchased that day. I would have saved $11.05 (55%)over AT&T stores’s regular price and $7.05(44%) from their “20% off Triple Accessory In-Store Purchase” offer.I’ll admit I had full intention of purchasing a tempered glass antimicrobial screen protector and watch the Store Rep apply it so if she damaged my newly purchase new iPhone 13 in the process, I wouldn’t be responsible, so I paid $36 for it, $9 off the regular price of $45. One can find items similar to these for $7 from several places on Amazon. Had the Store Rep told me the “lifetime replacement agreement” included an $8.50 charge each time I have the protector replaced, I may have decided to install it myself. @ $8.50 a pop, it’s obvious that AT@T loses nothing with the life time agreement, and makes out very well with the initial $45 cost.To sum this up, had I trusted my instinct and ignored the untruths from the mouth of the Store Rep, I would have purchased just the screen protector from the AT&T store, and the Wall Block and Speck Case from Amazon, in turn saving myself $25.25 ($102 - $76.75) or 25% from the “bargain” the Store Rep offered me.IMO this isn’t semantics; I interpret “about the same” within 5%, not 25%. If 25% is “about the same” and it’s more than 20%, than AT&T’s entire promotion is meaningless as 20% off is “about the same as their normal outrageous store prices.Next visit I will not be purchasing any accessories from the AT&T store unless they offer 76% off, as only then would their prices “be about the same as Amazon”
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May 2023 by Noelia Mason
Hospitality. If you asked me to describe the employees at this location that’s the word I’d give you. I had the honor to be taken care of by Ryan. Ryan truly made my time there fly by. He was engaging, took care of my needs and on top of that, made me smile after a long day filled with emergency room trips. I could not recommend this location more, it feels like home to me after my time spent there. I no longer dread going, but look forward to it. To the team, thank you for providing me with the best service I could ask for.
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May 2023 by Jordan Tuttle
I went into this store today to buy a new phone and was greeted by Ryan. He was very helpful and very talkative and made us feel comfortable. 100% recommend him to help others!
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May 2023 by Mitch Robinette
Karoline was amazing !!!! She explained everything so that I understood it and I felt very confident when I left the store. I will always go back to see her specifically for my phone needs - that’s how impressed with her I was !!!! She is an asset to your AT&T Team !!!
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May 2023 by Mat Terrillion
Karoline was a tremendous help! She answered all of my questions, got me exactly what I wanted and did not try to upsell me on products I was not interested in. Thank you Karoline! Highly recommend this location and the great staff that manage the store
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April 2023 by Colleen Sculleigh Osman
Jiro was the bomb. Could not have had a friendlier guy helping me. He knew how to do everything I needed, answered all my questions even though many were repeats. Thumbs up
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March 2023 by Camille Guzman
I had been to the AT&T store numerous times to resolve high billing issues due to AT&T employee mistakes. The manager told be to call billing. I have been back and foutth to the store and on the lhone with billing and they cannot help me even though it was their mistake. I had to leave the store due to rude employees talking about my family. I regret ever doing business with AT&T.
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March 2023 by Sandra Smith
Amanda was as good as it gets as far ashelping us with new phones. She was knowledgeable, friendly, efficient and able to juggle waiting on us, helping a trainee and greeting customers as they came in one by one. AT&T is lucky to have her.
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March 2023 by Sarah m
I came in earlier to purchase a phone with my friend and she was greeted then immediately disrespected by employee Ryan who was very avoidant and unprofessional of her questions. His coworker asked him a question and he disrespectfully answered him as well. The other man who helped her was much more helpful but not a great first impression.
