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January 2024 by Dorothy Pascoe
Was there for inspection stickers. They have an excellent system for waiting to get ur vehicle inspected. Good place to go for state inspection stickers.
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January 2024 by Kim Jones
Competitive prices, great service, never have any issues taking my car here!
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January 2024 by Kraig Lynds
These guys are definitely a first-come first-serve kind of place, at least that's what I've noticed. They do get your vehicle in and inspected or the turnaround for an oil change is decently quick, although any automotive work performed is usually a couple hours. The chairs are comfortable and the atmosphere is quiet.
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January 2024 by Jennifer N
I've had nothing but bad/weird experiences here. I've been super suspicious about how these folks overcharge women, and after speaking with some of the men in my office - we're convinced. These guys all tried to convince me to go back to this shop for my oil change after I told them I was always overcharged.My partner got an oil change (fully synth) and inspection on his 2021 SUV. He paid 83.34 total. Appointment took 20 minutes.Fast forward a week. I get the same thing done, but I need wipers. I drive a tiny 4 door sedan - a 2018 Toyota. My bill comes out to 160. I was the second person in line and waited an hour and a half.So either they sell 80 dollar wiper blades, or they screw us over because they think we don't know the difference. Skip this place, go to D.E Borque in Holyoke. They've at least got consistency across the board. And they won't make you wait for no reason.While I was in this shop- three different people were returning to the shop with their vehicles after work they did needed to be 'corrected'. Read the rest of the reviews here, don't take my word for it.
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January 2024 by Kevin Nguyen
This is my first and will be my last time coming here. One of the mechanic is rude. I came in for an inspection and they flagged me for the smallest things. Even when I came backed with it fixed they were still picky about it. Afterwards I went somewhere else and got it passed no problem at all. That just goes to show they go out of their way to give customers a hard time. Please save your time and money and go somewhere else.
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December 2023 by Tiffany Lillian
I had my car towed in when it started overheating. They checked it out and gave me a long list of things my car needed in order to get it back on the road and quoted me for $1700. I had it towed to a local reliable mechanic and he was able to fix my car for $160 with labor. AUTO EXPRESS HADLEY SHOULD BE SHUT DOWN.
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October 2023 by Matt R.
I've been going to Auto Express for several years. No more. Last week following a routine oil change my car engine light came on unexpectedly - fair enough. Brought it back to the shop, got charged $600 or thereabouts for new spark plugs and coils. Fine. Leaving the garage my car has a new crack in the windshield - told to talk to the owner... who is never there when I call, m never returns hone calls. Given the runaround for several more days, I am resigned to having insurance deal with the damage. Then, the engine light turns on again! Now I'm really annoyed. My wife calls, and is told to bring the car in on Sunday, where the owner will be there and make everything good. Come in on a Sunday to discover the owner ISN'T there and THERE"S NO WAY TO MAKE THINGS GOOD, because they don't have access to parts. To top it off, owner is on the phone suggesting my wife misunderstood...Takes years to build trust and , I guess , I week to shatter it.
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October 2023 by Buzzy
The best prices and service they never try to sell me something I don't need and I've been going to them for years with both domestic and foreign vehicles
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September 2023 by Tiffany Johnson
I had my car inspection done here. Very easy, just line up, leave the keys and registration in the car, you can go into the waiting room which is air-conditioned.
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August 2023 by Laura Bogart
I had a good experience. The car wash snapped my wiper arm in half (not just the blade, which is easy to replace). Not only did A.E. fit me in quickly at a reasonable price, but they also let me know to keep my receipt and bring it to the car wash, since they'll probably reimburse my costs
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July 2023 by Patrick Jay
Prompt, courteous, clean. Went for annual inspection on my truck. The only complaint I'd have is that there was no A/C in the waiting area. The smart thermostat on the wall read 85° at 8:30 in the morning. It was cooler outside.
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June 2023 by Michael O.
These guys are friendly, informative, and fast. And the facility is clean and well maintained. My go-to for oil changes and car checks.
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June 2023 by David Baertschi
Costs were somewhat manageable, but the knowledgability of initial assesment was subpar.Don't want to have to tell mechanics what to look for specifically (not their costly first assesment), and then have parts give out or start making noise again 3 days later.
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June 2023 by Austen Iglehart
Always efficient and friendly service. We bring our vehicles here for their inspections
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June 2023 by Jerod Shuford
I've used Auto Express for years for inspection. Always fast, never felt like they tried to push unnecessary work.Knew my car needed brakes so I took it to them. There was also a squeaky belt noise I wanted checked. They checked out the car and came back with a $3,000+ quote. All four brakes, four new tires, a new power steering fluid pump and a new belt. The tires were what really did it for me. The car had literally just passed inspection two months earlier and the tires passed. They only had about 2,500 miles on them.Told them I wanted to get a second quote. Second garage said what I figured. Tires are fine, power steering pump is fine. They reversed the belt and did the brakes. $350.I hesitate to let one bad experience sour me completely, but that was a *really* bad quote.Service: Brakes