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July 2020 by D William R.
Ordered polyurethane to refinish my hardwood floors. When I showed up to pick my order up. I was notified they canceled my order because they sold the items before I arrived. The customer service rep made no attempt to help me find a replacement product or make it right just telling me to talk to someone in paint if I really needed something else. Seeing I spend the entire day sending my floors with the expectation of refinishing them tommorow. I guess I will shop at Lowes. So I woke up this morning to a notification Home Depot charged my PayPal account for the order they canceled yesterday.
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June 2020 by Eric C.
I had made an online purchase. It was paid in full. I received an e-mail saying my product was there. I went to pick it up and it wasn't there. After 2 months of trying to get my item I decided to just get my money back and go to another store. The person behind the counter told me not to feel bad because this happens to a lot of their customers. The Home Depot is a crappy place to do business with.
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June 2020 by Tracy M.
We placed a delivery order for $4000 worth of lumber for a deck 2 weeks ago, it didn't arrive. They supposedly "accidentally" placed it as a pick up order even though we had paid a delivery. Delivery was rescheduled for today (after more than an hour on the phone). Fast forward to 6:45pm-- order still isn't delivered so my husband calls. They not only don't have our lumber-they don't know when they can get it!! No phone call. No email. Oddly enough, when they swiped our credit card, they had it in stock. So they sold it to us, then sold it to someone else. After almost (another) hour on the phone trying to get a new delivery date for the lumber we not only paid for but also have a crew ready to start building- their only solution is to refund our money or deliver at some future date that they have no idea when. OUTRAGEOUS!! Imagine going into this Home Depot, taking $4000 worth of their stuff and then telling them (as they tried to arrest you) Nah! I was going to give you your money from it...at some other time....that I don't know when! I'm sure they'd be totally ok with that!! Not to mention, Andrew, didn't like being "yelled at" (never raises my voice but, yep, I was pissed) and it "didn't make him want to help me". Help me?? How?? By sending the product I'd paid for??? Is that Home Depot customer service?? If you're nice to me, we'll eventually give you the product you paid for??? RUN!!!!!!!!!!!!
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May 2020 by Su Comnder
Recently improved their Customer Service desk.
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April 2020 by Jessica Goheen-Cole
Will not be coming back to this store. Employees were rude on the phone and when we ordered curbside pick up, it was not clearly marked and the employees became upset when we weren’t in the “correct spot.” Terrible customer service.
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April 2020 by Anne Maynard
a big thank you to dan, the kind and helpful manager in hadley, ma, for going above and beyond to take care of me with urgent diy plumbing parts and tools yesterday. greatly appreciated! thank you so much!
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June 2019 by Kimberly Billiel
Some of the best Employees and friend people to communicate with best managers ever!
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May 2019 by Josh Lebeau
Great service couldn't find what I was looking for and candy was right there to help me out then proceeded to help me at the checkout when I had issue with receipt
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January 2019 by Kate V.
Each time I visit it feels like there is no one working, and when there are people working they aren't quick to ask if you need help or to offer assistance. Makes completing projects difficult. While this HD is convenient, I think I'll start driving to Chicopee for future needs.
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March 2018 by Pooja R.
Do not order an appliance from this store. We ordered a dishwasher two weeks ago. The store works with independent contractors for delivery, installation and haul-away. This week I have spent a staggering THREE HOURS on the phone with various contractors (none of whom have a clue where our dishwasher is) and missed a full day of work. I am told we *may* have a dishwasher installed a month from now. Needless to say, we canceled the order. But this experience has aged me by a month!
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December 2017 by Craig Addis
Have probably experienced my worst customer service experience ever trying to purchase a refrigerator at the Hadley Home Depot.
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November 2017 by Erica Hewes
Don't buy your Christmas tree there. We were told the trees were just delivered. We got ours on Saturday and today it looks dead and the needles are falling off
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November 2017 by Nancy Constantine Embury
Home Depot sucks! Purchased a front load washer and dryer along with the pedestals to go with them on Friday 11/17. $$$$ We were told they would be delivered Wednesday 11/22 during day. Took the day off of work, get message saying they will be here between 3-7. Get a call at 5:30 saying now it won't be delivered until Monday! Heading to store to get our money back! You have lost a long time customer!
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November 2016 by Greg Stewart
We have completed 50 kids build it events together at many home depots. This one is well managed and Karolina makes all of the kids feel welcome.
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June 2015 by Katie F.
Just had life-saving experience at Home Depot with EXCELLENT customer service. I'd been looking for a light fixture for a hanging paper lamp and couldn't find one to save my life. One of the employees, Mitchell?, BUILT ONE FOR ME FOR FREE. I paid for the parts and he wired it together. WORKS LIKE A CHARM. I'd been to maybe 10 stores today asking about these and was about to give up and die of exhaustion. The carpet sales dude also was a champ. This store rules. You can tell the employees are busy, but if you really need something, you'll get it. Thanks Home Depot!