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January 2024 by Juan Melendez
This is amazing at the end when we pick up our dogs they want to stay. Friendly staff and super professional.
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November 2023 by Bill Allbritten
Great staff and boarding experience for my cat.
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October 2023 by Deb Lacoste
We wouldn't have our three go anywhere else. Really wonderful staff who treat each dog like they are their own. Our trio goes to both daycare and boarding. Recommend them highly.
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October 2023 by Samuel Styckiewicz
Best pet hotel in the area. They are the only place we trust leaving our dog over night for multiple days. It’s also very affordable and not overpriced.
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September 2023 by Connie Thacker
We love the facility and the staff!! My dogs love to go the the hotel they have such a good time. They run in and are so excited to see the staff they have grown to love! We know that when we leave they are in good hands! Also an add bonus is they can get groomed while they are staying!! Highly recommend both the boarding and grooming!!!
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September 2023 by S S
I brought my dog to Pet hotel in Hadley 2 times and I have no complaints. This is my 3rd pet hotel, and the reason I am saying this is because my dog would come home with cannel cough but staying at Pet Hotel in Hadley my dog seems to be fine. They did answer the phone each time I called to hear updates on my dog but as far as emails are concerned I did waited few days before they got back to me. We were greeted at the door with a smile and staff looked very happy.Thank you for taking care of Molly from 9/2 -9/6 and keep up a good job.
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August 2023 by Bonni DiCarlo
Bruno loves to go to school at the pet hotel and play with all his friends.Staff is incredibly friendly and cares about all our pets.
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June 2023 by Chelsea Edinger
We were a customer here for almost 2 years until this company lied to me that they had received notice of my dog's "bite history." This history does not exist. After much stress and effort on my part to clear up this false report, I was ignored. Come to find out through previous reviews, this company baselessly and randomly decided to start discriminating against all bully breeds one day. Cowards couldn't even admit it to me personally.
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June 2023 by Pat Higgins
My minigoldendoodle Fawkes is just a puppy but has already acclimated to daycare and he always has a great time! Staff is very kind!
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April 2023 by Ben Fierst
My girlfriend uses this place for her dog Ollie D. when we leave town. The staff is very nice and respectful. Great place to leave your pet while you travel.
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March 2023 by Alyssa Hodgdon
We boarded our VERY high energy dog here back in 2020, and we needed to board again this past weekend. We did not hesitate to book with Pet Hotel Hadley. We picked up a very happy and tired boy, and we could enjoy vacation knowing he was well taken care of and safe.
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March 2023 by Emily Lucero
Our pup absolutely loves going to the Pet Hotel Hadley! She’s been going here for for about 2 years and she absolutely loves the staff there. I do wish that they had an outside area big enough for the pups to run around, especially cause Charley LOVES to run — but I think all the love she receives from the staff makes up for that :) We have brought Charley in for daycare, weekend stays, and week long stays and feel more than comfortable leaving her there.
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March 2023 by Jacqueline Faison
This is not a safe place to leave your pet. I booked a reservation in October 2022 for February 10th-28. Upon arrival, I was told that the reservation had been cancelled. I was leaving the country for three weeks. The reservation was reinstated after a huge debate. I had to call constantly to check on my puppy. They didn’t answer 98% of the time. I was supposed to get daily pictures but, only received two pictures during my vacation. The beginning of my vacation was ruined since I was constantly calling from the Middle East. This caused emotional distress. I had to pay someone to go to Pet Hotel and check on my puppy and take her for walks. I was never contacted to make sure that I had authorized the walks. I sent an email telling them that I would be picking up my puppy a day early. I got an email back saying that I would have to pay $30 fee if I picked her up after 3pm. I had to pay someone go and get my puppy. When I arrived at Pet Hotel, I was not told that my puppy was not there. Instead, I was told that I couldn’t have her food and other items until the bill was paid. Management is terrible. Do not bring your pet here. They will let anyone just walk in with your pets’ name and take them!!They are very unprofessional. Don’t risk having your pet get stolen!
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March 2023 by DmDowntime
Garnet was a dream to work with. She reassured me about my dog as I was on vacation in orlando. My pupper was so well taken care of it was a honest pleasure giving them my dog
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January 2023 by Erika C.
This place is absolutely the best. The staff here is so engaged and it's apparent how much they all LOVE dogs (and cats)! There have been some amazing changes since we first started coming for daycare and the whole staff goes above and beyond to take exceptional care of all the dogs in their facility as well as to make the experience special with events and fun activities. Our pup also boards there as needed and I have always felt like he was in the best care, which makes leaving him so much easier. The facility is clean and well maintained and there is always staff available to assist with any issues that may come up... Highly recommend!