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February 2024 by Rebecca Englehardt
PetSmart in Hadley, MA is amazing from training to grooming. My Afghan Hound, Lord Zylan, has made leaps and bounds training with Ashley, from learning commands (sit, stay, leave it, focus) to easing his distraction tendencies around people/animals. The staff is accommodating and friendly while I'm in training a few times a week. Thank you for being so supportive of Lord Zylan- and the grooming team (Patrick and Amanda and all I didn't mention) taking care to make sure my Z looks/ feels amazing. We appreciate you allowing us to frequent your store.
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February 2024 by Brenda Peterson
They're very nice day they didn't exchange without ABC
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February 2024 by McKailya
I always have to go in here to see the kitty’s for adoption. I am such a cat person and always start crying because I can’t take them home lol. Thank you for making my day by letting me see them :)
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February 2024 by Brissa99 Rowland
As they're always very helpful!
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January 2024 by Melinda Duff
Very helpful, nice, and knowledgeable.
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December 2023 by Allyson Billiel
They did a hack job on my poor puppy’s ear. They did refund but this will take a year at least to grow out
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September 2023 by Thomas Rooney
Went in Saturday evening looking for specialty cat food! Got some good assistance and they directed us to the specific food! Very polite and quick! What more could you ask for?
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August 2023 by Rebekkah Barrett
They have a trainer named Ashley who is phenomenal! Very knowledgeable with positive training and has years of experience. We’ve done pricier classes with more expensive trainers but come back to her because she’s just excellent. She’s so helpful with my pup’s obedience behavior and even trick training.
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August 2023 by Dorothy Pascoe
Good place for dog owners. It's ok for cats of which I have two but I still like to go there when I need something for cats.
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July 2023 by Jillyan Latham
My boyfriend and I brought our dogs there last week, only to walk in and to find that the groomer was screaming at one of our dogs as she yelped in pain because he had her front paw up past her back well beyond her range of motion. If I didn’t shout to stop and let her go… he would have broken her leg.He looked up and laughed saying “oh is this your dog” she was visibly shaken and in pain.We left immediately- the fee was waved for the hack job they did, but more than that- the physical pain and trauma they did to my dog.We contacted the veterinarian who stated she was very fortunate I walked in and they monitored her for damage.She was sore and had a limp for 2 days following our trip for a simple nail trim and grind.We called and spoke to the district manager who initially laughed at my boyfriend for being upset and then later apologized for doing so. They stated they would review the video- and get back. They never did.There is nothing this company can do for our family- we just wanted the acknowledgment that this occurred and apology, along with a promise that this won’t happen to anyone else. This company cannot do that… each day, they put dogs in harms way; it’s disgusting.
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July 2023 by Jillyan L.
My boyfriend and I brought our dogs there last week, only to walk in and to find that the groomer was screaming at one of our dogs as she yelped in pain because he had her front paw up past her back well beyond her range of motion. If I didn't shout to stop and let her go... he would have broken her leg. He looked up and laughed saying "oh is this your dog" she was visibly shaken and in pain. We left immediately- the fee was waved for the hack job they did, but more than that- the physical pain and trauma they did to my dog. We contacted the veterinarian who stated she was very fortunate I walked in and they monitored her for damage. She was sore and had a limp for 2 days following our trip for a simple nail trim and grind. We called and spoke to the district manager who initially laughed at my boyfriend for being upset and then later apologized for doing so. They stated they would review the video- and get back. They never did. There is nothing this company can do for our family- we just wanted the acknowledgment that this occurred and apology, along with a promise that this won't happen to anyone else. This company cannot do that... each day, they put dogs in harms way; it's disgusting.
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July 2023 by Phillipe Freitas
trainers and groomers are amazing and this excludes them. But I received Terrible customer service from the people upfront.. if u can even call the experience I had “service” …Girls with piercings and (manager) Jason must hate their jobs or find their job too difficult to handle genuine people, had an issue with me being here to start the adoption process after waiting 30 minutes of sitting on the floor prior. Never have I ever made a yelp review or had somebody push this out of me. A total nightmare with those 3, 2 faced people. they do the bare minimum for themselves can’t imagine the help for anybody else.
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July 2023 by Mandy Lynn
I went to Petco for my cat she was having issues going to the bathroom and I saw they had some stuff there for that. The toy selection for cats was minimal for a pet store and instead of having like mice, balls, small toys etc. Instead they had these huge toys mainly, like I don't know about you but my cat doesn't play with a banana or fish or anything that is big and weighs a lot so that was disappointing. I did find the medicine I was looking for so I was grateful for that and they have a HUGE selection of treats which kind of makes up for the toys because all cats love treats and about 2 isles of cat food from friskies to blue to wellness they have you covered. And the prices were really reasonable on the food.
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June 2023 by kimber bennett
Got what we needed, and staff was super helpful!! Really glad of their knowledge for what we needed
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May 2023 by Vianca Gonzalez
Definitely clean, easy to find things, enough staffing attentive associates and not too busy.
