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July 2023 by Elizabeth Musto
I really like this store. It's well stocked and the staff is helpful and friendly. It's nice to see a store doing well. PLEEZ don't close! ?
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August 2022 by Tori V
Staff always ask if I need help with anything when I walk in. I never do but I appreciate that they're there if I do have questions.
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July 2022 by Naisha Mercado
I'm so disappointed that Sally's no longer have hair anymore. Not everyone can travel all the way to Springfield. I'm never going to Sally's again.
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March 2022 by Regina Ramsey
Nice place but does not serve the African American Community. I drive very far just not to get what I NEEDED. Very clean and neat though.
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January 2022 by name is not important _
I’m not sure the girls name at the register. But i will say the products she recommended changed my hair so drastically in a good way! I just started coming here and i don’t think i can trust any other Sally's this is the one. i was going in blind basically ( not saying I’m blind but going too another sally’s to see if this product works crossing my fingers ) and it worked amazing happy with the advice and products!
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January 2022 by Ash
I have a netural review of this store. The employee was friendly but not too helpful. I have been doing my hair for years so thankfully I knew what to get but I was looking to try something different. The store has the basics but it is definitely not big at all. I also have tried to go a few times before they close and they seem to close early which is unprofessional and plain rude. If you know what your doing then you can get the basics. If your new to doing your hair then I would recommend another Sally's.
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January 2022 by Alicia W.
I’m not sure the girls name at the register. But i will say the products she recommended changed my hair so drastically in a good way! I just started coming here and i don’t think i can trust any other Sally's this is the one. i was going in blind basically ( not saying I’m blind but going too another sally’s to see if this product works crossing my fingers ) and it worked amazing happy with the advice and products!
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November 2021 by Stacie Fitts
Staff friendly and nice and helpful, and even got more of the item I was looking for to give more choices to pick from, I will be back ?
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August 2021 by Baby Driver
the manager was so rude to me and tried to make me buy so many products and ik that those were not good but just very expensive
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June 2021 by Bea Ballou
The store looks beautiful with the new change, always well stocked with variety of product! My favorite location.
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April 2021 by Mz Ninapoo
Liking the new set up and Management
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March 2021 by Justin D'Amato
Very friendly + helpful staff. I know nothing about hair dye but they helped a brunette go midnight blue!!!
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August 2020 by Katrina C.
I am local and this is really the most convenient beauty store. I go here often, as I do my own gel dip nails. During COVID, the items have been sparse, but that's just the name of the game since many people are doing things at home now. The nail supplies section lacks many prices -- most times I need to ask an employee to do a price check. There is good selection in this store. The employees are the worst part. They are nice people and willing to help, but more training is needed. I have had several unpleasant and unnecessarily long check out encounters. 1. The store manager just could not figure out how to scale my Sally's rewards. I had two $5 rewards. After scanning both, she insisted that the second did not scan bc it was the same reward. It was not, and after she played around with the machine, my second code finally scanned. During this, she could not figure out how to take an item off of my order -- I wanted it off bc of the price (not marked and. surprise to me at checkout). She looked at me and said "oh.." -- it was clear to me she wanted me to buy the item instead of figuring out how to take it off the order. I ended up buying the item because i was frustrated with how long my checkout for three items was taking. 2. One employee could not log onto the computer system for several minutes. She kept telling me she didn't know what was wrong. She did not try the other computer they had, or ask a coworker/manager for assistance. She finally realized that caps lock was on. I didn't realize until later when I went to go return an item, that she scanned one item twice, and did not scan the item that I wanted to return. Now, I am trying to return an item that looks like I never bought. A different employee could not grasp that her coworker made a mistake. Perhaps this is my fault, but the item was small so I brought it in mypurse when I went to return it (i try to not use bags when i can). The employee asked "so did you accidentally put this in your bag? you want to buy this?" I had already clearly told her that i was returning the item and had the receipt as I was pulling the item out of my bag. I realize bc of the receipt not having the item the whole situation could seem fishy to an employee, however I wish they had some faith in a repeat customer. I am in there often. Overall, I sometimes avoid the store and buy things from other places online to avoid the unpleasant customer service experience.
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September 2019 by Amy S.
This store is hard to negotiate yourself (what's where) but the sales staff have always been helpful anytime I've been there, so I will always go back in person instead of online. Sally Beauty has the only bobby pins I've ever used that hold thick hair without stabbing your head or being so short that they flip around and fall out. The coatings on these bobby pins last a long time and don't rust as easily as less well-made bobby pins, and they come in two sizes, handy travel size and large. I don't understand why no one else seems to make these, but I guess is doesn't really matter as long as I can get them at Sally's.
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August 2019 by Rebecca C.
New person there Eva is super helpful and friendly knew what I was looking for store was organized and staff seemed to be getting along well