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January 2024 by Heather Camp
Went to pick up Xmas gift they had on hold as our local Sam's was out of item desired. It was not a fun trip, with flooding, heavy traffic and driving unfamiliar roads in the dark, it was a very stressful trip. We didn't explore the store, just purchased item on hold. Staff was odd kept asking if I was using a card when I had my card in hand, had to request a bag for my purchase.
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December 2023 by Rebecca G.
I wanted to buy a day pack with a hydration system, and I went to a few outing good stores in the Hadley area to see what was available. I never had one of these packs/systems before and I didn't really know what to look for. The staff at Sam's were incredibly helpful, far beyond the service I got at the other stores. They helped with the initial fitting requirements (as a short-ish woman, this was extremely important), discussed features, listened to my concerns and preferences, looked online to see what was available in the other stores, etc. While I really wanted to buy a bag that day at Sam's, I ended up needing to buy a bag online because they didn't carry the model that fit me best. When I received the bag, I was a little overwhelmed with the features and how to get it to fit correctly. I went back to Sam's hoping to talk with someone, and one of the staff graciously and enthusiastically helped me figure out all the fittings. I wouldn't hesitate to recommend shopping at Sam's for their service, selection, prices, and overall helpfulness.
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September 2023 by Steven M.
I always get helpful advice and it certainly beats going to the big chain stores. Never disappoints!
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August 2023 by Laura R
Overpriced compared to online or even Eastern Mountain Sports down the road. Decided to shop there to get advice on best day hiking shoes for my feet. First helped by an older gentleman who immediately dumped me when a man just looking for regular shoes came in. He handed off to a guy who looked to be about 14 years old, and have noncommittal ambiguous answers to all my questions. Going to attempt to return or exchange what I bought because upon further advice on the fit, I found their advice was totally wrong and these hiking shoes will end up blistering my heels. Maybe they should hire people who actually have done some hiking to sell hiking equipment.
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July 2023 by meema9906
Knowledgeable people, seems like they carry almost anything outdoor/camping
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July 2023 by Alaina S.
Sam's rules. Curated selection and very high quality!
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June 2023 by Sirrfuzz
The service is great! I love hiking and camping and I get all my gear from Sam's
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February 2023 by Nic L
Amazing selection, super friendly staff. Man it's like a candy store for those of us with an aversion to the indoors.
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February 2023 by Millie Obregon
Great place to find quality gear and good prices on brands such as North Face, Patagonia, etc
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January 2023 by Debbie S
Visited for the 1st time a week before Christmas to checkout winter boots. Lovely selection, but they didn't have my size. A gentleman called one of their sister stores and had my size in 2 colours delivered within 2 days. That's great service. Also got my husband some shirts. This store is a treasure, absolutely packed to the gills with everything outdoors for campers, hunters, hikers etc.
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November 2022 by larry L
Packed with all sorts of outdoor goodies. Skip the big box stores and take it to Sam's you won't be disappointed
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October 2022 by Mark M
I'm truly amazed by the quality of service I received today! I'm new to the area and needed hiking boots, but I wasn't sure of what to look for. The salesperson asked some questions to help find the boots based on my needs. He was extremely helpful and knowledgeable! Then I decided to get socks, and another salesperson helped me find the perfect pair. Finally I decided to get some hiking pants as well. A third salesperson helped me choose the right pants. The cashiers were very friendly too. I'll definitely come back for more gear when needed. Check them out because you won't be disappointed!
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August 2022 by Justine Budhram
I love shopping here. The staff is super helpful, knowledgeable, and friendly. The store has a wide variety of gear for tons of outdoor activities; over the years I have bought gear for camping, swimming, hiking, travel, and even a car roof rack. :) Recently I needed a receipt for something I bought TWO YEARS ago for warranty replacement, and the Sam's manager actually dug through their credit card system and found it for me! Their service is above and beyond!
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August 2022 by David Every
I called ahead to learn if they carried work shoes suitable for the requirements of.my new employer. They assured me they did and in wide sizes I needed. When I arrived the man I spoke to helped me find the perfect pair which I paid for and left very happy!
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July 2022 by Leah Vandoloski
Very friendly and helpful staff. My husband and I shop here somewhat frequently and finally bought our first Kayaks today. Jen was a huge help recommending accessories and went above and beyond helping us tie down each kayak and making sure we knew how to do it properly on our own for the future. Thank you 1000x! ?
