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September 2023 by Tra Desro
What a wonderful place.. Gary’s wife is actually a very kind women that’s why I’m giving 2 star review but, for Gary you need a vacation in the Bahamas or something you are very miserable and it shows, no harm you could be a cool dude but running this business is wear and tear on your mental health ?
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March 2023 by Doug L'Abbee
Great location and nice ramp
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November 2022 by Javi Flores
My wife and I purchased a Godfrey pontoon from Gary this past summer with a slip for the summer. It was a purchase that we were hesitant on for the past several years but finally made up our minds and pulled the trigger. This was one of the best purchases we’ve made and it was a great experience for the family. I love the fact that this location isn’t super busy and is very easy to dock. I would like to thank Gary and his crew for making this summer a great adventure for us. We can’t wait to get back on the water next year!!!
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October 2022 by Michael Doherty
Great local business. In the family for years. Great service and accessories. No hard sell. They know boats and the river. Would recommend them any day.
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October 2022 by Ty Kozaczuk
Stop to get gas on the boat nobody was there there wasn't even a boat in the water here
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October 2022 by Amy
I wish 0 stars was an option. I have never met such a callous, money hungry, inhumane person in my life as Gary is. That man had no regard for the safety of my children, demanding money before I could safely get my children in the car. I strongly recommend you find anyone/anywhere else to go to than this marina. I don’t ever post ratings for anything, but this experience deserved a review. Even his employee couldn’t believe how Gary was behaving. I urge you, steer clear of this place.
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June 2022 by Torrey S.
Very Rude staff. I wouldn't recommend going here unless they have what you want and you cant find it elsewhere. Don't bother calling with any questions because your really just wasting their time, and they will probably just hang up on you without warning. Feel free to shop here if your into that sort of thing.
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June 2022 by Michael D.
Great local business. Gary has good advice and no hard sell. Perfect location. Easy on off route 9 or 91. Plenty of boating accessories and fair prices. They love the river and boating as much as you do. I was introduced to them by renting pontoon boats from them every summer. Finally I bought a pontoon off of them. I strongly recommend Sportsman Marina.
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October 2021 by Dontay Smith
Just got of the phone with the owner and I can say the bad reviews are very correct. I ask him if I may ask a few questions very politely and he didn’t respond so I just asked the questions anyway and one of the questions was about rental boats and he rudely responded they stopped doing it last year. He sounded real angry . Prior to this I was on their website , maybe they should update the rental section that would help. Very rude cranky old man. Do not give them your business
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October 2021 by Jacob Hilker
Plus one to every other review mentioning the poor and disrespectful customer service.I was in the parking lot under a minute before an employee drove up to my car and began verbally assaulting me for being in their parking lot. Since I was only picking up a friend that day, I was apparently subject to being screamed at and a $15 "parking fee".Never give this Sportsman's Marina your business, they don't deserve it.
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October 2021 by robert charpentier
Just bought a new Eddyline kayak can't wait to get on the water, if things go right I will be back there next year ?
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October 2021 by Blak Thai
Gary is amazing, he is always around for sound boat advice and his shop dose great work. A friend of mine also bought a boat from him this summer and Gary went above and beyond to make sure he was all set..
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October 2021 by Daniel Griffin
One phone call to this business, and can already attest for the absolutely terrible customer service. Stay away.When I asked about the possibility of renting a jet ski, I was subject to an angry tirade about how they had never rented jet skis in 40 years, and that I was insane for wanting to ride one on a river rather than a lake (I tried to break in to mention the numerous jet skis I see on the river all the time, but was ignored). When I finally had an opportunity to talk again, I began to ask whether this was due to liability concerns, but the person had already hung up.I don't normally post many reviews, and I've never once before posted a review for a business that I haven't actually patronized, but this particular incident was so egregious that simply talking to them on the phone left me livid enough to start thinking about what I could do to get back at them. This is it. I can warn other people, and pray they go out of business and the property is taken over by a less antagonistic corporate entity.Edit: Having read other customers reviews, I'm starting to strongly suspect that at least one high ranking member of their staff is a legitimate sociopath. Literally nothing else could explain this level of terrible customer service. I mean, if he or she had literally any other choice they would be nicer simply for the sake of retaining business. Clearly the only reason this entity is still commercially functional is lack of competition. But to echo another reviewer, even if this is literally your only option, stay away. You would probably save money just buying a cheap kayak and using the boat launch in Northampton anyways.
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October 2020 by Hamza Anjarwalla
Just got off the phone with one of the employees who refused to give his name. When I asked if they were renting boats currently he answered me with rude remarks and curse words. I mentioned that I am a customer and that I did not expect to be treated this way to which he hung up the phone on me. Horrible service, will never rent from here and recommend that no one does unless they want to be insulted and screamed at. I am disgusted.
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October 2020 by Paul Kandel
I've been here various times, including the retail storefront. Unfortunately, they are consistently unfriendly, unhelpful, and borderline rude. I was prepared to make a large purchase this last visit and decided to take my business elsewhere. Great location, terrible service.
