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November 2023 by Lisa Alicea
I really enjoyed the service n prices. Very convenient to home. So I also appreciate the location in Amherst
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October 2023 by Agneshka Rohra
I rented a unit for the summer and cancelled it when I didn't need it anymore. The move-out request didn't go through and they billed me for an extra month. I've called 5 times since, went through 3 different customer service reps, and literally no one can get a hold of the store manager, district manager, or the regional manager to issue a refund. This company literally does not exist beyond the few people working front desk. DO NOT get a unit with them!!!
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October 2023 by ——
IMPOSSIBLE to actually call and get a hold of someone who actually works at the location! No exaggeration I’ve called 25 times at all different times of the day and nobody has ever picked up the phone. I don’t want to deal with someone at some call center, I want someone who is actually at the location. Why would I ever store things here if I can’t even get a hold of someone there and from what I’ve read I’m not the only one!
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September 2023 by Alex
This storage place suddenly hiked my monthly rent with no explanation whatsoever. Getting ahold of anyone working here is impossible. Tried calling and emailing (since I was out of the country) to find out why my rent for the storage had increased and could not reach anyone. Same thing happened with an email I got stating that I had to move my things out of my storage unit since the doors in the entire storage facility had to be repaired. I tried contacting them multiple times unsuccessfully to schedule a repair time slot. Same thing happened when I moved out and wanted to terminate my lease: did not find anyone at the office on-site despite going there three separate times, and could not reach anyone by phone or email.
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September 2023 by Tân Lê
Very affordable for student, service is good enough. Quality of storage is not very high but it is generally enough for most students' needs. I would definitely recommend this for anyone who are student and trying to find a storage close to UMass Amherst.
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September 2023 by Dennis Penepacker
Location is very convenient for UMass. We were a bit concerned about the facility's appearance from the outside, but everything in our locker was safe and secure after summer storage and we had a great experience overall.
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August 2023 by Rachida Sarassoro
Communication was clear.Payments were easy to make and my stuff stayed in a secure location.
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August 2023 by bertrand bickel
clean storage units, 24 hour video monitoring and access, helpful knowledgeable staff
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July 2023 by brotherzak
Initially I had trouble with the change in management communication practices at Stadium Storage but after speaking with the manager the issue was resolved to everyone's satisfaction. So I am glad to recommend Stadium Storage to anyone who needs a safe and secure place to store valued items.
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June 2023 by Ms. Davis
Been a customer for years. Everything switches over to the management. Great. Got an invoice. Great. Went to the website and they say there’s no unit associated with my info. Bad. Yet, I’m still getting invoices and texts to make a payment. I’d like to make a payment, but when I call the number, a very irritated man tells me to check my number because they don’t accept payments anymore.I’m very dissatisfied.
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June 2023 by John Sacerdote
Friendly manager, even helped me load some items into my truck. Certainly not necessary, but I love staff/managers that go out of their way for folks.
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June 2023 by COMMOSOLDIER99
Been storing with them for years. They are very helpful and friendly. They have everything you need for storage as well as your move. Make them your first choice and plan accordingly.
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June 2023 by Kris Wanczyk
Had a fine experience getting 2 storage units. Staff was very helpful an friendly!
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June 2023 by Isabelle Geneve
The switch from my old storage company to pioneer valley storage was seamless and the customer service line is fantastic.
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June 2023 by Kevin Collins
Quick, easy rental, and great attentive service, I would trust them with everything I own (which is more or less what I did. :-)).
