-
October 2023 by Collective Cleaners
Excellent, expert service by kind, honest people.
-
September 2023 by My Google Reviews
So knowledgeable, helpful, and kind - superb customer service. Highly recommend!
-
March 2023 by Keishla Rotger
It was great! I visited, and before my purchase, I tested the different vacuums they had on hand. They are very knowledgeable with vacuums pieces and functions and we're helpful in the final decisions process and purchase!
-
March 2023 by Alex Kessler
I don't frequently write reviews, but Tony was so helpful that I felt compelled to do so. He's very knowledgeable about the products he sells. I was struck by how patient and thorough he was when answering my questions. He taught me a bunch of useful information. Not once did I feel pressured to buy anything. He didn't even try to upsell me - he gently recommended a vacuum and an air purifier that work for my needs, without the frills and unnecessary add-ons I usually see with these types of products. He even demonstrated to me how to use the Sebo vacuum I purchased, so I didn't have to bumble through the manual myself. If you're in the market for air quality products, this is where you should go.
-
July 2022 by Jay Z.
I would give this place 100 stars if I could. My 18 year old vacuum died recently and I was practically heartbroken. The idea of buying a new one that might only last a few years filled me with absolute dread. So many products made these days are absolute garbage. I remembered The Vac Store where I'd bought a Miele in the 90s that also lasted forever. I walked in and talked with Tony who was marvelous. He was friendly and helpful and did not pressure me in any way. (He had also helped me troubleshoot on the phone earlier that day and commiserated with me on my old vac not being fixable.) I don't have the kind of income I used to have but I ended up walking out with a new Sebo E mostly because the company offers such a great warranty. With registration Tony explained that I'd get a ten year warranty (7 for labor). Wow I thought, any company that offers that kind of warranty must be making a solid product. I'm very cranky these days about how rare customer service is and how poorly things are made. It was really nice to not feel cranky for a change.
-
March 2022 by joan copperman
Amazing customer service on every level. Tony explained things as many times as I need, cheerfully and thoroughly. Even more amazing was that when my new Miele vacuum did not operate correctly due to something that happened in shipping, Tony cleaned it up and replaced the filters, including the HEPA filter at no charge.
-
March 2022 by sonya fierst
Wonderful customer service. They were incredibly generous and helpful with fixing a piece of my Miele vacuum. Will definitely be back if I need vacuum help in the future!
-
March 2022 by Jeffrey Coyne
They were incredibly helpful and kind. I was able to get my old vacuum up and running for very little $$ with their help. This is my first time ever reviewing anything but I felt compelled to write this based off of the wonderful service!
-
March 2021 by G Hammer
Very knowledgeable, knows the vacuums inside out, extremely helpful and absolutely not pushy. The vacuums carried here are of high quality and backed by high quality people.I bought a SEBO here and it was an excellent experience.I highly recommend a visit if you are in the market for a new vacuum.
-
March 2021 by Frannie S
Filters and bags expensive. I like to support small businesses, but there is a big gap, when I price compare to others, doesn't make sense to buy filters or bags at this store.
-
June 2020 by Caryl-Rose Pofcher
Excellent service, knowledgeable, no pressure. I wanted a good vacuum that would last. I described my surfaces and dogs’ fur. They recapped to confirm my needs. Recommended their top choice and explained why, then described a viable second choice and compared. All this by phone in the time of Covid.
I picked up their top choice the same day (curbside). Had one mechanical question as I explored the machine at home and they responded clearly, knowledgeably and warmly.
Vacuumed the whole house same day and by the end was greatly appreciating all the features and ease of use.
Highly recommend The Vac Store!
-
March 2020 by Jennifer Martin
Tony is the nicest and most fair guy around. He sells quality products, and provided service with care, attention to detail, and proficiency. He offers a rare but gravely important repair and maintenence service.
-
March 2020 by E C
Friendly, expert service -- recommended!
-
March 2020 by Adam Cochran
Excellent customer service. Great to see mom and pops still thriving in today's big box store age.
-
March 2019 by Cara Castenson
These folks are great, and so honest. Can't recommend them highly enough for service, and I'll definitely get a new vacuum there when it's time to replace my old one.