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June 2025 by Jessie
Just bought a brand new 2025 Nissan Rogue Rock Creek Edition and couldn’t be happier with both the car and the experience! Shane was the absolute best throughout the entire process. From the moment I walked in, he was friendly, professional, and super knowledgeable about the Rogue and all its features.
He took the time to walk me through everything, answered all my questions without any pressure, he even showed me how to set up face-ID on my iPhone because I’m an old lady, Shane genuinely made the whole experience enjoyable. You can tell he really cares about his customers and wants to make sure you drive away feeling confident and excited.
If you're looking to buy a car and want someone who actually listens and makes the process smooth and stress-free, go see Shane. I’m beyond thrilled with my new Rogue Rock Creek Edition– and even more thankful I had such a great salesman to help make it happen!
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December 2024 by Gary Ritter
Truck has been in 4 times now including a battery replacement which I was assured would fix the electrical issue and the electrical system failed again. Corporate has not called me back and Country Nissan has not helped me. Total frustration.
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November 2024 by kelli goodkowsky
Our experience started with Hunter in Online Sales, who could not have been more customer service oriented. His patience, calm demeanor, and customer centered approach made us want to do business with this Volvo dealership and Hunter directly! We had the opportunity to work with Carla, the owner, who was straightforward, genuine and a joy to work with. The sales team was inviting and friendly as was the service team. All in all this has been a great experience. Thank you!
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January 2024 by Tina Spano
Do not ever do business with this dealership! I came in to look at a car and sign the preliminary paperwork on December 22nd. I signed the paperwork for the car on January 1st. It was not until today, January 25th that they said the title to the car actually came in and they could finish the process of registration and inspection. Correct me if I'm wrong, but Mass state law says that a car has to be titled within 10 days of the purchase. They refuse to even acknowledge wrongdoing or helping make it right. My original sales person in the original business manager I dealt with in December we're both fired earlier this month. Go figure.
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December 2023 by Wanda Gonzalez
Good Customer service, Good Experience, Very Friendly, Good Vibe as Soon I walked in..
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August 2023 by Robert “Shadow Walker” Mason
Had what I needed to get done what I wanted to do..
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August 2023 by Rob Mason
Just a great group of people.
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June 2023 by Kris Donovan
And, they sell tires
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December 2022 by melody whelden (Melodysplacelodging.com)
Good people that makes it happen.
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December 2021 by Colin Minigan
Had an appointment to look at a used car listed for ~16000, on the way there happened to look at the listing again and they had jacked up the price to over 19k right before we got there. We called to double check and they denied the lower price was ever listed. Once we made it clear we werent coming they "realized their mistake" and that they would honor the original price. Super sketchy, definitely avoid these guys
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December 2021 by Mike Rogers
I recently purchased two vehicles from Country Nissan. I live in Vermont and everything was done remotely. It was far easier than I thought it would be and everything came together as promised. I was given a generous trade on a 2009 pickup and I’ve been more than pleased with my new Titan and NV200. Rob, Natasha and Josh were very patient and I would highly recommend them.
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December 2020 by Kristen Hanley
We recently bought a Volvo XC90 in mid March. Initially our experience was a good one. Our salesman was very nice and they gave us a fair trade on a Volvo xc40 that had an extended warranty still on it. We were misled into believing that we would lose the value still left on the warranty unless we rolled it into another warranty on the new car. We decided to sign up for a new warranty thinking we could just take the value that was left and pay the difference. Nope! We had to pay for the whole thing and we were told the warranty company would send us a refund in 4-6 weeks for the first warranty. When we got home we called the warranty company and they told us we would not lose the value of the old warranty and could just be issued a refund. So we immediately called pioneer Volvo and told them to cancel the warranty. But because we paid with a debit card and not a credit card they told us they would have to issue a check which would be mailed within the week. After numerous phone calls and emails with a response that “our check is in the mail” we still haven’t received a refund on either policy. Come to find out, they never cancelled the first warranty and they still have not issued us a refund on the new warranty. It’s been 4 months! So basically we are paying for a warranty we no longer own and have paid for a warranty we never received. We have had to file a complaint with the Mass Attorney Generals office in an attempt to get our $9k back. I never leave negative reviews but this place uses deceitful tactics and are dishonest to their customers. Buy your car elsewhere!
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December 2020 by Elizabeth B
We have been trying to get answers from cancelling our extra protection policy since April. It was $1,900 which is added to our auto loan so we are paying interest on money that should have been paid to our auto loan company. The sales manager has not responded to our emails since May 13. They said it would take 3 to 4 weeks. 2 months later nothing!
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December 2016 by M Db
I’ve been noticing the poor customer service lately in stores, restaurant, etc.so when I took my car to Tommy’s yesterday, and received the same awesome service that I have for the past 15 years, I thought it would be nice to write a positive review for a change. They do know me as a customer at Tommy’s and that may have impacted what happened yesterday, but for the past 15 years I have found them to be friendly, polite and helpful; not to mention their work is top notch. Yesterday I called and asked if I could pop in because my car had been intermittently making a noise and it was making it at the time. Tommy came out and hopped in my car, I didn’t want to turn the car off as the sound often stopped after I stopped. Tommy was able to quickly identify the problem and although they appeared to be very busy, and probably because it was a fairly quick fix, (15-20 minutes) he did it on the spot. In 15 years, taking multiple cars in for inspections and routine maintenance I’ve never had a problem with anyone there, they are professional and knowledgeable.
