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February 2024 by Owen G.
This is the best Credit Union to hold a financial relationship with!! Caring, dedicated staff making banking a joy. A strong positive difference has been made in my financial well being since joining the back in early 2010s. Happy member from day one. I can NOT praise them enough for providing consistent peace of mind and convenience and care over the years. Valuable and insightful. Thank you UMassFive FCU!!!!!!
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January 2024 by Lynn Hayes
The customer service team was excellent in helping me set up an account and to deposit money into it. Friendly and efficient every step of the way.
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December 2023 by Guy Lanza
Evan Graves met with my wife and I and helped us to create a joint debit account with our son and daughter.. Evan was very helpful and explained our options and then set up the account that allows our children to have access to our accounts.
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December 2023 by Nancy Speas
Evan helped me to deal with fraud on my accounts. He was knowledgeable, patient, and thorough. I appreciated his willingness to answer all of my questions and concerns. It was a pleasure to work with him.
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December 2023 by Bill Walker
Sam is a gift! He is very easy to talk to and really knows his stuff. We have been searching for someone to help us through the move into retirement and this is perfect. Thank you Sam!
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November 2023 by Jon Aronstein
I have tried REALLY hard to like and use this bank, but the level of professionalism and some of the frustrations have been really bonkers. I hate to give a negative review to a local credit union, but I am hoping they take the feedback. On the positive side, they do approve applications easily when you are a member with a good history.The online banking system has never worked, and so I spend hours in a maze of phone calls and password resets EVERY TIME I TRY LOGGING IN!! This causes late payments and other problems which I have no control over.I actually got a local solar install company to move over to working with them, thinking it would be a nice thing to connect two local businesses to work together. Suffice it to say that that was the first and last loan I believe they will be using Umass Five for, as the process was very challenging for all of us. Meanwhile I cant pay my loan without actually walking into the bank.I wish this was better :-(Additionally, a particular loan officer is often patronizing and rude, eschewing the responsibility the bank has to act professionally while insisting issues must be the customer's fault (when they clearly are not).It probably works ok for basic personal banking but not for business or for those who have specific or more complicated banking needs, and in my experience not usually even for the basics. It's a bummer. I will continue to use Florence Bank and Greenfield Savings, as they have proven to be both good for the local community and more functional.
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November 2023 by Marcia Sporny
All staff members have been welcoming, well-informed, and supportive. This was my first contact with UMass Five College Federal Credit Union. I am happy and enthused to become a member.
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October 2023 by Claire Crowley
Highly recommended. Knowledgeable, fun, and caring group of financial professionals, especially Taylor R. who offers her business-owner clients authentic and insightful service that exceeds expectations.
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September 2023 by Cynthia Faith
My meeting was very informative, efficient, and left me satisfied that I finally had the ability to oversee all of my accounts. Great experience!
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September 2023 by Richard Hogans
Above and beyond customer service! Huge thank you Dusten and Shelby! Never had more easy and pleasing banking experience than with UMassFive! I initially wanted to satisfy my own want to bank locally, and was once a member of Florence Savings, and I love the idea of cooperatives. I did not expect such amazing service and personable people to welcome me as an account holder. Dusten made setting up my business checking and savings a breeze. Can’t say enough good things about UMassFive so far and look forward to our financial relationship in the future.
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September 2023 by Susan Rachal
Delighted to join UMass Five FCU today. I've been a credit union member elsewhere for over 25 yrs. My visit today, to open an account and to apply for a solar electric system loan was easy-peasy. All staff were personable, professional and informative.I know the service I will receive here and products made available to me will be top-notch. If you're still banking with the big banking monsters, try a credit union like UMass Five to access great benefits and local, community-oriented services. Required cost to get started is only $5.00!
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September 2023 by Megan Lieff
So grateful to Abdul (Satar Ayar) for helping us! He was an absolute mench. Squeezed me in when I forgot to make an appointment and took care of several important matters. He basically saved my week and I am so grateful! Would recommend him to anyone. Thanks Abdul!!
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September 2023 by Nechama Joy
So grateful to Abdul (Satar Ayar) for helping us! He was an absolute mench. Squeezed me in when I forgot to make an appointment and took care of several important matters. He basically saved my week and I am so grateful! Would recommend him to anyone. Thanks Abdul!!
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August 2023 by Jeffrey Schnitzer
I joined to be able to get a heat loan from MassSave. Everything was really good - the people were especially nice - except for one utterly unintuitive step on the website which stymied me until someone explained it. Overall, I'm glad I joined.
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August 2023 by Allison Bair
We met to discuss auto loan options with Jeremy on Friday. Jeremy was very helpful and welcoming. He outlined all of the requirements and perks associated with applying for the loan. We feel very well informed and we are happy we chose to come here for our loan.
