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March 2024 by Kristina C.
I went in to exchange three pairs of shorts for one size up that I had previously bought for my husband. All of the merchandise had the original tags still on, and the shorts were accompanied with a receipt. James, one of the managers, was called to the register to assist the clerk with the exchange. James was visibly flustered as he attempted to exchange the shorts. He made it very clear to me, the staff close by, and other customers that although he was able to override the transaction that this was only a one time transaction due to the 90 day return policy (apparently, it was past the 90 days). He shared that by completing this transaction he was going to get in, "trouble". The young, gentleman cashier next to my register needed help from James, the manager. James asked the young man if he needed his help, and the cashier responded, "yes". James still visibly flustered whispered under his breath, "Of course you do!" It is wonderful to see how approachable management is to their staff at the Hanover location! Eventually, James stormed off still visibly shaken by my exchange. I asked the clerk working on my order, "Why I felt like a had done something wrong?" She let me know that James "dealt" with my exchange and therefore, there was no need to have any further discussion (she was basically letting me know she was done talking about it). Unfortunately, this clerk accidentally voided my entire $350.00 purchase, and needed to complete the entire transaction again! At this point, I offered to give the shorts away to Goodwill, and forget the exchange, if that would make it easier. She clearly agreed, probably too frightened to call her manager back over to help out with the shorts dilemma again, for fear he may have another meltdown! The customer service at this location is disgraceful. I was made to feel as if I was an inconvenience, and in the wrong. I will never return to this store again. Too bad for this store because I have four extremely athletic children, and we would have spent a ton of money at this store in the years to come!
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March 2024 by Dale W.
Staff here are very rude and quite honestly come across as the customer is an inconvenience to them when asking them a question about the products they sell. If it is the Golf department, Stay clear away from " Paul". I came into the department wanting to buy a driver, 3 wood and hybrid matching set and it was clearly noted that I interrupted his time in the simulator or golf practice area. I was prepared to spend decent money and as I asked question his negative comments literally had me walk out and spend money elsewhere. Wasn't helpful at all and I truly hope not everyone who works there thinks the same way and or treats the customers the same way. I was just happy spending my money elsewhere and I will likely never go back.
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February 2024 by Alexandra S.
Was here a couple of days ago with my husband who was looking for a fleece neck gator for skiing. It's quite a big place with all kinds of recreational and sporting goods. For my shopping "tastes", this store is just too vast and overwhelming. It is a sea of merchandise. Well organized yes but just way too much stuff to take in. Despite all the "stuff" I didn't see bargains of any note...in fact...and this could just be me ...but I was astonished to see Nike women's sweatpants for $110.00. That seems like a lot of dough to lay out for sweatpants. I'd skip the name brand and the Nike logo and look for another deal. Better yet, don't wear sweatpants unless you're in the gym or running outside on a cold day as I am not sure who they are flattering on and I am so over seeing people running around everywhere in ill-fitting sloppy looking gym-wear. But for the gym-goers, and exercisers of all kinds, you will find all manner of clothing and equipment here...a fairly comprehensive seeming selection whatever your sport of choice might be. They also sell, t-shirts, specialized sports' shoes, lots of coolers and water bottles including the in my opinion ridiculous looking and now viral Stanley water bottles that everyone seems to be lugging around...tons of those! (I just read that in California there is a class action suit pending on these Stanley water bottles as the company has acknowledged the sealing material used for its vacuum insulation contains lead). I didn't see many staff throughout the store. The staff I did see seemed to be congregating up front so if I had had a question there would have been no one to ask without traipsing back up to the front where the registers are. And in a store as large as this, that's a pain. There are so many other places to get most of the things sold here but with better service and for me, with a more manageable store footprint and experience. If I'm not going to get a bargain, I'd rather spend my money at a smaller store with attentive service. Tom didn't find the neck gator he was looking for so we left without purchasing anything but for me, I can't imagine why I'd return.
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January 2024 by Ryan B.
Don't know his name but a cashier with face tattoos was flowing with energy, gave me and my friends a great conversation while he quickly checked out our item, told us about his wallet he order and never got which gave us a good laugh, despite a freezing walk into the store I left with big smile after our interaction, a real character I hope more appreciation is coming his.
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May 2023 by Celine Dufraiche
Terrible shop. We went there to buy shoes, and we received no service. The staff was not interested in selling us any shoes whatsoever. Very disappointed.
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May 2023 by Leonard Weitzman
Didn't hav correct suze sneakers on 4 different brands. Checkout cashier was loud and obnoxious!
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April 2023 by Jennifer Siegrist
Came in clueless to buy a baseball bat for my son. Scott was extremely helpful and knowledgeable. He measured my son and helped us choose the right bat.Quality customer service!!! ⭐️⭐️⭐️⭐️⭐️
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April 2023 by Olivia Pitts
Gary was super slow at the register. dropped our clothes on the floor a couple times then took over 30 minutes just to ring us up. And kept sulking when his device wasent working. We were at the front of a line and the entire back was gone by the time we were finished.
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March 2023 by Gretchen Danielle
Ok usually have a great experience and the customer service is great that is why I had to just let someone know about the manager Matt the one with the Crocs and the socks was just extremely rude and had given me the wrong information regarding prices and then when I get up to the register where there was a young lady who was very nice and polite but the Manager Matt had just made my whole shopping experience awful and didn't even apologize for his mistake just a rude person from the moment I asked him to check a price for me he acted as if I was a bother to him.
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March 2023 by Bobby Cochrane
raffeal is an amazing bike tech, he will do extra things and he is very kind. when repairing a bike ask for raffeal
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February 2023 by CAITLIN OHARA
The only retailer that offers excellent sporting goods , and stylish apparel and athleisure wear at market value (no more), with a vast selection. I recently bought my daughter basketball sneakers and the staff in the shoe department was and always is so helpful. Their sale racks are worth browsing , you often get lucky and score high quality items significantly discounted - eg: my daughters new pink/ orange tie dye Jordan sweats to wear to basketball over shorts in the cold winter months for 28.99 from 80.00. I also adore their high waisted cropped matching sweat sets for a stylish, chic, and comfortable sporty look. I purchased their beige high waist drawstring nike sweats and love the fit, color , and look. I also bought a cream cropped long sleeve sweatshirt top with a mock turtle neck to match the cream Nike sign for a perfect combined look. All four came to only 154$. Lastly , they carry the best lacrosse sticks and the price is high, but you won’t find the inventory or lower costs anywhere else. Highly recommend this store !
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November 2022 by Molly G
This store is so overly accommodating I really want to just take the time to make note of the fact that I have come in several times with odd requests and the staff has gone above and beyond to help me.
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October 2022 by Some One
I applied during the Christmas season. There were four jobs listed on the website. One was seasonal, the other 3 were permanent.I applied for one of the permanent jobs and I got it but I never actually worked a single day in the department I applied for. I was on the front end register every day.When I first asked about this after my first few days, they told me they needed most people on the registers and that after Christmas was over, I would be fully placed into the department I applied for.This went on for about three weeks until I asked again why I still hadn’t been transferred yet and I was informed that my job was temporary.So not only was I lied to about the job I would be getting but I was also lied to about being a permanent worker. All they wanted was another ringer for the Christmas season.Never in my life have I worked for a company so deceptive and dishonest.
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October 2022 by Dee D.
Helpful and easy to find items. Very nicely organized and spacious. Good quantity of goods on there shelves and sporting choices.
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August 2022 by Mx G.
this is meh. I had to get some stuff and they were one of the few places who had it and were open. great. their web site confirmed it, and by voice confirmed it. at check out (what a long line, who knew how many people were as desperate as I?), a long line. Ok. I misread a misleading price. the price I thought it would be was $100 more than I thought it would be. On the shelf, the price for a different item was there (in small print), there was not a price (in large print) for what I bought. Oh well, maybe the price was fair, I buy them every two decades. I needed it now, so ok. took the sticker off the shelf for the misleading item. took the things out, and checked them, one did not work. had to go back and the box suggested that they had had it returned before for not working, but just put it back on the shelf. I dunno. such agro. but, they had things I needed. I think I'll try them in 5 years. I will go back only if I have to. The folks were ok, but the system, overall, is not. a little price misleading, some long lines, some broken things, and pretty soon you have a review like this.
