PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products both in stores and online to meet all pet needs. The store provides a wide variety of items for dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers appreciate the well-organized and clean aisles, making it easy to find pet supplies. Many reviews highlight friendly and helpful staff, with some mentioning specific staff members who provide great service, especially for shy or special needs pets. PetSmart offers additional services at select locations, including dog training, grooming, pet boarding, Doggie Day Camp, and adoption programs. The store also hosts educational events like field trips for kids and scout groups, demonstrating a commitment to community engagement. Customers value the quality of products, such as harnesses that are easy to use and well-made. Price matching and good prices are frequently praised, though some note spotty cell service, so customers should come prepared. Overall, PetSmart is seen as a clean, friendly, and reliable place for pet supplies and services.
Helpful staff, easy to get around and find what you need
June 2024
The Pet Smart Hanover MA store is great and Brittany in the grooming salon is so kind to our new rescue pup. She takes such great care of him and each time he goes he is less afraid of the bath and nail trim. Highly recommend this store and Brittany!
April 2024
I've n having my Lab groomed there for over a year. All of the girls are wonderful ?
