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March 2024 by KEVIN G
I went to Shaw's customer service to pay my electric bill and girls that's was working was rude and did not know how to pay my electric bill this is not good customer service I will not come back here again I will go stop shop they have better customer service
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March 2024 by Ash Lund
I have met some nice cashiers in my time but there is a young gentleman who is so nice and considerate whenever I see him there. Zane I believe is his name. What a nice person who will help out.The experience there is quite nice and store location is always kept in good condition.
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November 2023 by Adam Goldstein
The shoppers card and app are the most aggrivating experience. Jump through hoops, and give your personal information and you still don’t get the discount price at checkout. Then, the cashier “didn’t have any money left“ so they gave me 100 pounds of mixed change.I wasn’t very impressed!Never shopping anywhere other than Market Basket ever again!
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October 2023 by Donna Howard
2023- Shaws Hanover!CHECK YOUR RECEIPTS!!!Almost No one ever does and this Shaws always make mistakes in their favor for all the years I have gone there, which is why I very seldom go and they are the closest store to me. I called the manager and she tried to blame it on the cashier. They want you to drive back if something was on sale for $.40 and just give you the $.40, all the time I told them they had too much competition up the street with Market Basket and Stop & Shop’s to treat their customers so poorly and are stealing people’s money because they don’t check their receipts! My friends are no longer going there because they said it’s too expensive. Sadly, I don’t see much future for them. I like the Marshfield and the Cohasset stores much better. I told her that Marshfield gave me back $12 for a cake because they overcharged me a dollar , and she made some excuse up / why would you have different policies?I returned the whole item and the person behind the counter, said if there was a sale sign under it I should’ve got the whole money back on it! I said there was and the manager didn’t care then tried to blame it on the poor woman at the register - thats pretty nasty !?
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August 2023 by Jessica Allen
Every time I come into this shaws the employees at the front end is totally rude and miserable. I work at a different grocery store as a front end cashier and I would NEVER be the way to my customers the way the employees are to customers at this shaws location. Again I went here I only go here when I take my elderly mother in law shopping. She usually picks this place because of convenience. I refuse to come on my own. And today 8/29/23 between 3 and 4 in the afternoon we went to one register without anyone on line and the cashier who I saw the name Hailey was there and she made absolutely no eye contact. Also had an unwelcoming vibe the right from the start Just looked like we were an inconvenience making her work interrupting the bagger and her socilizing ( wish I grabbed his name young kid light hair) and he was no better. No hello nothing and I even tried speaking but no response. Terrible. I won't patronize this shaws myself anytime in the future.
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August 2023 by Keith Constant
Shaw's, a neighborhood grocery store, provides the essentials but falls short when it comes to the meat department. While the store offers a decent range of products and groceries, the quality of their meats leaves something to be desired. It's disappointing that their meat selection is slightly below average, lacking the freshness and variety one would hope for. On the plus side, the store is conveniently located and offers a standard selection of everyday items. If you're not too picky about your meat and just need to grab some groceries quickly, Shaw's might still be a convenient option.
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June 2023 by Dave Maguire
Horrible check out experience. All of these young employees hang out at the register area and are gabbing and pranking each other The register kid and the bagger, who should be entirely focused on properly checking out your order, are totally distracted. It's like a nursery school, incredibly unprofessional. No management whatsoever.
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April 2023 by Matthew Person
No alcohol sold here. Limited selection. Other grocery stores much better...
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March 2023 by Suzy Shops
Great store fair prices. The cashier Amy was an absolute doll!! Loved her.
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February 2023 by Bruce Nobles
I needed help finding lighters and the customer service woman was friendly and helpful.
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February 2023 by Lauren Awad
Had a coupon I needed to redeem here. I find Shaw's to have hire prices than my usual grocery stores. Looked for a couple of other things and found one. Store was clean but very hot. I didn't wanna be in there long.
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February 2023 by Carla Vincent
Bakery is great. Associates not so much. Credit card for gift card would not print and the rudeness from the associates was unacceptable. I had to demand a receipt . Manager was great and took care of situation . Awful experience
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January 2023 by E J.
What a joke! 2 week's in a row at the deli with only one person in front of me. 3 employees behind the counter. One servicing the person in front of me. The other's just cleaning and labeling items. ..they see me there and ignore me. So much for the customer comes first. I walked away after 5 minutes of being ignored! I got a few small overpriced items, snacks, drinks, nothing of substance. The checkout girl. Roseline couldn't have been more bored and didn't even acknowledge me while scanning my overpriced items! The kid bagging was in la la land. Gave me 3 bags with 1 item in them. I guess Shaw's has too many bags and need to get rid of them. Neither of them were pleasant and seemed annoyed I went to their line. Typical young entitled attitudes! ...I'm done with this store and it's overpriced shitty employees!
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December 2022 by Everything's 19 (The Shepherd)
Great store, not as big as the one I'm use to in Quincy, but it has everything I need. That is important!
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December 2022 by Lisa Durgin
Always find the deals. Clean, friendly and always find everything ✨️
