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December 2023 by Ray Mass
When applying for a loan there is a black hole of communication. No way to talk to a loan officer, only the 1-800 number and loan officer only emails back. Stay far away.
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September 2023 by Amy C
The atms don’t work at Hanscom AFB. Very frustrating for military personnel who don’t have time to leave base to find another bank. Especially when this is our actual bank account.
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October 2022 by Janna NH
Mailed a check for deposit; didn’t show for almost a month. Mail apparently goes to Littleton and is backed up. Really messed with my bills.
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August 2022 by Michael Struppa (Townie Mike)
This used to be my favorite credit union. But between poor customer service, lack of branches near my home and fees, now it's one of my least favorite. The website is not friendly to use. The mobile site is meh. Paying credit card bill is a PITA. Seems like no easy way to set up a payment from a non HFCU account. Speaking of credit card, they changed the rewards system so now you have to reapply for the rewards card, even if you have been a member for 10+ years. Very disappointed in the direction this place is going.
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August 2022 by Kayla Alley
Customer service is absent especially online where I have written three or four messages in the last year that were never responded to. I expect a lot better from a place where I put my money.
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July 2022 by T M
Used to be my favorite credit union but multiple problems with payments, ways to pay, fraudulent charges ( charges made to my debit card ), antiquated banking methods and poor customer service made me change credit unions. I used to have many fraudulent charges on my HCFU debit card, I haven’t had ONE in the 4 years at my new CU
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June 2022 by George V
I sent a question online as to why this credit union does not have connections with Zelle money transfer. I got an answer from a customer service representative, Pat, who is very ignorant and she did not bring my question to the headquarters for answers. She only responded that she doesn't know why, then she did not go any details, so that she can end my answer. Terrible customer service. The customer service representative, Pat, doesn't care to bring the attention to the headquarters for answers. Shame on Pat. I am very disappointed
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June 2022 by Nikki Ortiz
Nina went above and beyond to assist with refinance on two auto loans. Excellent customer service and competitive rates. Thanks for everything!
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September 2021 by Mike S
This used to be my favorite credit union. But between poor customer service, lack of branches near my home and fees, now it's one of my least favorite. The website is not friendly to use. The mobile site is meh. Paying credit card bill is a PITA. Seems like no easy way to set up a payment from a non HFCU account. Speaking of credit card, they changed the rewards system so now you have to reapply for the rewards card, even if you have been a member for 10+ years. Very disappointed in the direction this place is going.
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September 2021 by Adebayo Emmanuel
It is sad when I see people complaining of getting scammed I was ones in this shoes and I know how it feels like, but I was able to get back all my funds though a private security institution that took my case and helped me recover mine you all should try.
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May 2021 by Eric Gemperline
Good luck trying to talk to a person on the phone.
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May 2021 by Aisa T
Really nice staff, clean facility and quick service (in person).Only reason for the 4 stars is they rarely answer the phone. I've been trying for two days and finally reached someone. If you want to reach them, you will need to go in-person. BUT the service is fast and straight to the point and thats something I appreciate.
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October 2020 by Brian Harrison
My experience applying for a mortgage refi was poor. They got my income wrong. Failed to respond to my requests (rate lock, updates, questions, underwriting) in a timely manner. The assessor was pushy and 2x the cost of my other refi app. My experience with another bank where I'm currently going through the process is very different (SO glad I submitted two applications). HFCU may have the lowest rate but that comes at a cost.
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September 2020 by Mike Schroeter
Had an account with you guys back in the 70s while in the military never had any problems great job
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June 2020 by Dave D.
Do NOT use this "credit union"...they are a for profit bank despite the name and are only in it to make money for themselves and their board.
