-
February 2024 by CM
Beware they will deliver more oil than you ordered and then make you pay for it!! Several times I only ordered 150gals but they filled my entire tank! When I called them they refused to take the additional gals off my order and this isn’t the first time. So even if you can only afford 150gals you’re stuck paying for over 200 gals. This company is just out for how much money they can get from you!!! Worst company ever to deal with
-
February 2024 by Cindy L.
This is the worse company ever!! On several occasions I ordered 150 gals of oil because that's all I could afford and they fill my entire tank and make me pay for it even though it's their mistake!! Awful company with very bad ethics!!! Don't order oil from them they'll just deliver more than you ordered and make you pay for it!!! Terrible company!!
-
November 2023 by Meg Bradley
Deplorable customer service. Yes, Debbie and Christine I am talking about you.
-
August 2023 by Meg B.
Amanda was extremely unprofessional, rude and inconsiderate. I asked for info to contact someone and she would not provide an to ask a question on why a certain situation happened, and she declined, only offering to have someone call me. I would have liked to email the owner to inform him of the situation at my home. But that was not an option from Amanda. Her response was we can take the tank off your property? That wasn't even close to what the call was about. Dont waste you're time and money.
-
March 2023 by Google user
Hanson Fuel is amazing! The staff is so helpful, professional, and knowledgeable. Scheduling is easy and they work with you if you need something done quickly. We use them for fuel and service. They have good pricing. I highly recommend this company!
-
February 2023 by Ashley Owen
Hanson Fuel is amazing! The staff is so helpful, professional, and knowledgeable. Scheduling is easy and they work with you if you need something done quickly. We use them for fuel and service.They have good pricing.I highly recommend this company!
-
October 2022 by Alex Mota
Excellent service and customer service 5 stars no doubt !!!!!!
-
October 2022 by Tara L
When we decided to use Hanson Fuel I specifically asked if they fill propane (generator) during the busy time of before/during/after a storm. They assured me that is why people hire them, when most needed, they arrive. Those are false claims. If you call after a storm they will "put you on a list". And they will get to you whenever they feel like it. I am changing companies as soon as I can find another supplier. The customer service is also very rude. I would give zero stars if I could. I wanted to support a small business, but they cannot handle the volume. I need to go with a bigger more reliable company.
-
April 2022 by Haley Stack
Customer service is on the decline. We had a propane leak and were getting propane delivered at a much a faster rate because of it. After weeks of trying to get answers, we spoke to a rude woman who told us nothing will be done about it. Until this event, they had been great, efficient deliveries, and responsive to all questions.
-
February 2022 by Terri Croghan
The office staff are extremely rude. Will never use them again.
-
October 2021 by Tara Lehto
When we decided to use Hanson Fuel I specifically asked if they fill propane (generator) during the busy time of before/during/after a storm. They assured me that is why people hire them, when most needed, they arrive. Those are false claims. If you call after a storm they will "put you on a list". And they will get to you whenever they feel like it. I am changing companies as soon as I can find another supplier. The customer service is also very rude. I would give zero stars if I could. I wanted to support a small business, but they cannot handle the volume. I need to go with a bigger more reliable company.
-
October 2021 by Tim Morin
Quick, responsive, friendly - I’ve had nothing but a good experience working with Hanson for the last 3 years
-
May 2021 by Trudi-Ann Williams
This company doesn’t care about their customers at all. I have gone without oil in my house many times because I was waiting for them to deliver. My children nearly froze while we waited.I am beginning to wonder if they treated me badly because I was getting services from them through Fuel Assistance.I don’t know what their story is regarding how to treat people.... All I can say is that they suck
-
March 2021 by dylan trask
Terrible customer service. They do not care if you have what you need to heat your home. They would rather you freeze for 9 days than change their “most profitable” schedule. Choose a company that won’t leave you out to freeze.
-
December 2018 by abraty1
I will NOT recommend this company to say the very least. They broke my Brand new Fireplace and they R fuse to pay for damages. I will seek Legal action. Not to mention the people in the office are sarcastic and very rude They could care less not very pleasant people.
