February 2022 by Val D.
I have been shopping at the Stop and Shop in Harwich MA since it opened, I believe in the early 80's. I'm afraid that I cannot shop there anymore. I can be totally patient with the lack of items because of the pandemic, but I cannot tolerate being so severely inconvenienced and totally embarrassed because of the Stop and Shop head office and their decisions. Where do I start? First of all, the new self service registers. I have no idea why they got rid of the previous ones. They worked fine and were not so overly sensitive as these new ones are. Today, I was trying to check out a rather large order. The thing shut down at least eight times and made me wait for assistance. I wouldn't mind if I had made a mistake but I didn't. The thing shut down a couple of times and I literally was just standing there and didn't even touch it. It makes you look like an idiot! Items that are light weight do not register that you put in the bag, so that messed me up a couple of times. Sometimes it picks up your coat or your purse and thinks you are scanning something. It keeps saying' "Put your item in the bag." But the only thing is, I already did! It is annoying and totally infuriating, to say the least!Then they have their new digital coupons. First of all, I am still working and don't have time to sit home in advance and clip the coupons, which is what 2 of the employees told me I have to do. If you enter the store and try to clip them, there is a lag in time from when you clip them and when you get them, which makes them unusable. Plus, the app is very confusing. When I try to clip the coupons on the app, I don't know if I'm just clipping a coupon for use in the store or if it is creating a whole online order, which is not something I want! And there is a huge list of coupons, which is very clumsy and time consuming to scroll through every time you want to use a coupon!!!The shopping carts are in bad condition and make a terrible clunking noise! Again...embarrassing! I like to relax and zone out when shopping. It is one of the only times I have to myself. Kind of hard to do with a cart that is making such a racket!I know I am not alone in this. I have had other people tell me they will not shop at Stop and Shop anymore because of these issues. I am an older lady, like the many of customers at the store, and I am not a computer scientist. Can't they just do things nice and simple like in the 'good old days'?