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April 2022 by Caroline Geishecker
Been shopping here forever and am so disspointed in the store as of late. Compared to other grocery stores within a few miles this store has less choice. Produce is aweful. Meat selection poor and value just not there. Called today to inquire about a specific product. Person answering from specific department was less than friendly and could offer me no answers. I will be shopping elswewhere!
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February 2022 by Val D.
I have been shopping at the Stop and Shop in Harwich MA since it opened, I believe in the early 80's. I'm afraid that I cannot shop there anymore. I can be totally patient with the lack of items because of the pandemic, but I cannot tolerate being so severely inconvenienced and totally embarrassed because of the Stop and Shop head office and their decisions. Where do I start? First of all, the new self service registers. I have no idea why they got rid of the previous ones. They worked fine and were not so overly sensitive as these new ones are. Today, I was trying to check out a rather large order. The thing shut down at least eight times and made me wait for assistance. I wouldn't mind if I had made a mistake but I didn't. The thing shut down a couple of times and I literally was just standing there and didn't even touch it. It makes you look like an idiot! Items that are light weight do not register that you put in the bag, so that messed me up a couple of times. Sometimes it picks up your coat or your purse and thinks you are scanning something. It keeps saying' "Put your item in the bag." But the only thing is, I already did! It is annoying and totally infuriating, to say the least! Then they have their new digital coupons. First of all, I am still working and don't have time to sit home in advance and clip the coupons, which is what 2 of the employees told me I have to do. If you enter the store and try to clip them, there is a lag in time from when you clip them and when you get them, which makes them unusable. Plus, the app is very confusing. When I try to clip the coupons on the app, I don't know if I'm just clipping a coupon for use in the store or if it is creating a whole online order, which is not something I want! And there is a huge list of coupons, which is very clumsy and time consuming to scroll through every time you want to use a coupon!!! The shopping carts are in bad condition and make a terrible clunking noise! Again...embarrassing! I like to relax and zone out when shopping. It is one of the only times I have to myself. Kind of hard to do with a cart that is making such a racket! I know I am not alone in this. I have had other people tell me they will not shop at Stop and Shop anymore because of these issues. I am an older lady, like the many of customers at the store, and I am not a computer scientist. Can't they just do things nice and simple like in the 'good old days'?
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December 2020 by Danielle Stanton
Excellent customer service. They went above and beyond to create the perfect cake for my special occasion.
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September 2020 by Craig C.
Just hope you never need to call their customer service phone number. Forty three (43) minutes wait on hold, then a live person answers. I explain the problem (2 minutes). The problem was their reward program took away 2,000 points for a gas discount and the web site initially said I would get a $2.00 per gallon discount (so far so good). But then the main screen of their web site said I would only get a $1.50 discount, (cheating me out of $10.00). The person said the $1.50 was the maximum discount (contradicting what the web site said when I converted the 2,000 points). The person said I should still have the 500 points in my account (NO, that didn't happen either) The person then abruptly put me on hold and never returned. After 20 more minutes on hold their system hung up on me.
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August 2020 by Jeanne G.
Not my favorite store. It's passable at best. Aisles not all well marked/I.e.Asian foods. NO baking soda; produce so so. However, most help is nice.
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April 2020 by Tom Farkas
STOP AND SHOP HARWICH ADVISORY: EMPLOYEES ARE NOT WEARING FACE MASKS AND MOST DO NOT HAVE GLOVES ON TODAY. I asked the cashier what was up up and she said the store hasn't provided any to them. She was wearing gloves she brought from home. The bagger had no PPE on at all. She spoke up an said something about the masks and gloves are supposed to be over there, pointing behind the desk, "... but there are none there today". When I started the conversation the cashier gave the b
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March 2020 by Cyndee Furtado
the shelves were surprisingly stocked except for paper products. they are doing a great job and I applaud the employees
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March 2020 by Joan S.
This store has a hard working manager, Mr Farrell and his staff. The employees under his supervision are courteous and hard working. The store is always clean and we'll maintained.
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December 2019 by W. A.
I often visit the cape and this store is convenient. But it's also big, well lit and well stocked. So shopping here is a pleasure. I live near Boston and tried to find a stop and shop comparable to this and the reviews of Arlington, Somerville etc. are scary. Such a shame that one chain can have great stores and also really poorly performing stores in the same state. Not sure why this is true but sure wish they would step it up and stay at the level of the East Harwich store! My experience there has encouraged me to look for same in my area, but nothing like this in a reasonable distance from me.
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August 2019 by Anna C.
Best place to fill your cupboards for all your basic needs! The store is clean, large and they have great deals. Really should be your first atop before going to your Cape Cod rental!
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June 2019 by Jason S.
I actually thought this grocery store was pretty decent. Had everything I wanted, decent prices, and a huge selection. Seafood counter alone pays for the shopping trip (by grilling at home instead of eating out).
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January 2019 by Shawn N.
All I can say is when I go into the meat department I shouldnt see brown spolied meat mixed with fresh meat i guess they have never heard of cross contamination. Seems to me that the meat department likes to slack off a bit. Its definitely a quick way to a lawsuit if someone isnt paying attention an buys the discolored meat cause the "butcher" tells them its good still. This has been and on going problem and maybe the board of heath should have a walk threw they put the new meat in front and old meat in back when its suppost to be new meat in back old in front so it sells rather than spoiling in the cooler causing bacteria....
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November 2018 by Scott H.
No one really reads reviews of major supermarkets and my guess the bad reviews are bec people only write bad reviews of such places if at all. However, great front end customer service from Adrienne (I think that was her name). Super friendly and a good experience. Very broad selection.
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September 2018 by Crystal S.
I like this store, but there could be many improvements when it comes to the registers working efficiently and having easier access for people that are shorter than 5' 7".
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August 2018 by Kathi T.
This store is anything but customer Friendly.. They could learn a few things about good customer service skills. Maybe it has to do with the store manager. When I asked why there weren't more cashiers available , I was told there would be more over the summer , seriously? What about all the dedicated , year around customers you have , we don't matter ? The store has gone way downhill in the last year which is very disappointing because stop and shop used to be my favorite grocery store..
