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March 2025 by Jason M
Manager was extremely helpful getting me the information I needed, and helping me find the storage that best fit my situation! Would definitely recommend them!
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November 2024 by Terrilyn Patten
Pleasant customer service even when I (thought) I had made an error which caused extra work for the CS agent
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October 2024 by Bryan M.
Great safe storage location
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August 2024 by Amber Valentine
Lisa is great, the process was simple and easy, everything went smoothly 👍
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July 2024 by Ian Smith
They promised a rate of $50/mo. They parked us in a muddy low spot and parked another trailer in front of us, requiring 2wks notice if we wanted to take our trailer out. It took a full month of stopping by (no one on site) and calling (no return call to many messages) before a manager made us come to a different facility 30minutes away and charged us $143/mo. We were stuck! Previous facility had no open spaces. About 4months later, sent a post card raising rate to $170/mo!!!! Finally we got a spot at previous facility & moved out of pioneer the next day!
They are deceitful and incompetent 😡
Our neighbors who were with original owners at $25/month, then $50, for 8 years ,also moved their trailer at the same time as us, to a facility 45 minutes away to get out from under this business. And this facility that I am discussing is only 3 driveways down our street! We waited 8 years for a spot to open up with Pioneer Valley Storage so we could have incredible access and cheap storage
As you can see, we got mud, limited access, and ripped off! Do not use this business 🤬
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April 2024 by Meghan McCormick
The process of renting a storage unit was seamless. Your online platform made it very easy to pick the correct size for what I needed. Accessing the property and the storage unit was great!
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April 2024 by Lara Hoekstra
Lisa is really helpful and easy to work with.
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January 2024 by Maryellen Abbatiello
Everything done online. Storage unit easy to access
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December 2023 by Yashera Roperto
I had a great experienceWhenever I had questions I received great feedback.
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November 2023 by Albert Biddle
If you want reliable, professional service with easy accessibility to your storage and a non hassle way to pay your monthly rent for storage, DO NOT HAVE ANY DEALINGS WITH THIS COMPANY BECAUSE THEY HAVE NONE OF THESE. I AM A HONORABLE DISABLED VETERAN WHO SERVED THIS COUNTRY AND THIS IS HOW THEY RESPECT MY SERVICE. I GAVE MY HEALTH, BODY AND BLOOD!! THIS IS NO WAY TO TREAT A VETERAN.
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October 2023 by Joe S.
Load up your stuff....Forget about it....Pay the bill....Price goes up like everything else.I liked the convenience of being able to rent the unit over the phone while driving there in a uhaul I was late to return.
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October 2023 by Carter Hollingsworth
I thought it was very easy. Sometimes though contact was hard.
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August 2023 by bertrand bickel
nice, clean, safe place to store your stuff at a great price. just ask the helpful friendly knowledgeable staff for all of your storage needs.
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August 2023 by Joe Smally
After two months they increased my monthly payment by 50%, I had already moved out of MA for the year and had no choice but to pay it.
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May 2023 by Gilly Cruz
The staff was friendly and informative and met us at the site on punctual timing in our storage space is what we asked for and more
