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March 2024 by daddenn daddenn
Very good customer service, secure building.
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March 2024 by Diane Ingram
These guys are awesome! Highly recommend renting from them.
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March 2024 by Juan Torres
The manager Nicole is very unprofessional, she’s rude, shes lazy, she’s racist and doesn’t know how to talk to people, she is completely an awful person. This has to be the worst experience, the building smells there are rats and roaches in the building I would not recommend renting here, your stuff will get ruin don’t rent here.
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March 2024 by Francisco Moris
Customer service by store manager (#877) is above-par. (written back in 2021 probably).Update on 2/22/2024: I rented a unit on the 6th floor, ending my rental on 2/15/2024 due to my moving out of state. I started my rental with them September of 2021 (to give you context for how long I've been satisfied with Cubesmart satisfying my storage needs).When I first moved into Haverhill, I immediately noticed such amenities endemic to the 15 Hale Street location such as availability of a cargo van for moving in my materials as well as future usage contingent on availability. It's cheaper to rent than a U-Haul. I challenge you to find another storage place with such an advantageous amenity that makes moving from one town to another (especially interstate) less stressful and costly.I noticed over the 3 years I've used Cubesmart that the facility is well maintained and cleaned, usually with a surplus of carts to move materials on ground floors. Also, there's a well maintained restroom conveniently located in proximity to the office, open during office hours. The elevators were convenient to use as well.In addition, there are two main entrances: the front and the rear, preferential access contingent on where my unit was (in my case, the rear was better). An overhead door allowed for entry and exit of bulkier materials heaped on carts. If there were any issues with the door hinge/lock operation, management ensured timely repair by their designated vendor.It was readily apparent that management cyclically toured the premises to ensure everything was in order. At this point, it would be good to mention how effective, diligent, cordial, and exemplary customer service-driven was store manager Nicole and her staff: I have never seen anything like it. Whenever I would call or email, she answered promptly.Honestly this is the best storage place I've ever rented from and am sad that I am moving to a city that doesn't have a Cubesmart because I appreciate how it's business model is run.Also, one of the reasons why I chose this facility is due to, at the time when I started my contract (again, September of 2021) the most economic rates I've googled once I compared to neighbouring storage facilities. This is significant considering what a good deal I've received over 3 years based on everything I've said above. I highly recommend them.
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December 2023 by George Mekeadis
Great person at desk she was very helpful. Great building to store in.
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December 2023 by Ryan Dalomba
Communication and customer service are two things you won’t get in this location.I purchase auction units and was offered a unit through this facility. Nicole, “The manager”, reached out to confirm details the day before and I stressed to her that I would be traveling quite a way to claim this unit. I arrived to unit next day after driving 2 and a half hours to be told that the account had been settled with the tenant the day before. I received no call the day before and was given a nasty attitude when walking in to claim unit as if it was my fault for wasting my time and gas. Never again, will I do business with this location.
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December 2023 by david martin
Welp, I've had a unit for 3 years and no issues minus Rando people u run into going to their own units ?
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November 2023 by Heather Deome
Service is great and so are the units. Only thing I would say about this location is that it should be cleaned and sprayed for bug/rodents. I know warehouses get them (I work for one myself) but still off putting when you're storing your personal belongings in it. Other than that, it's been great and convenient.
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November 2023 by DjGeovanni Saravia
It's my second time whit those guys always friendly I don't have any problems perfect place and cheap $ price....I'm totally recommending
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October 2023 by Wendy Hall
Manager is rude, arrogant, and unprofessional. She yelled at me multiple times and spoke to me as though I am stupid. I recommend you do not rent from the Haverhill Cubesmart.
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September 2023 by hashguide's in-depth how-tos (Stephen Arsenault)
been here a few years, but now that I have accessed my stuff & have noticed the severe rodent problem & every unit is essentially open for business for them as the ceilings and walls don't isolate your belongings to just yours when it comes to rats. I don't blame them, but time to modify the location by sealing off ceilings with more than chicken wire & assuring the walls don't allow visitors from neighboring units.
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August 2023 by Heidi Raymond
I went into cubesmart to rent a unit the general manager Nicole was very helpful explaining everything to us show us our unit we were very pleased with cubesmart prices I would recommend people to rent unit at cubesmart hope cubesmart will always find people like Nicole to work there thank you Heidi
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August 2023 by Michael Roberts
fantastic front-of-house representation, tour, sale, and care. Clean facility.
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August 2023 by Victoria Marsland
The individual that helped me with my unit was very courteous and pleasant. I'm looking forward to staying there for a while
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July 2023 by Frederick Hobbs
Do not use them, they are charging me a full month rental fee for moving out 1 day after being sent an email invoice. Straight out robbery!!
