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January 2023 by paul b.
CVS PHARMACY SYSTEM ONLY!!!! Most times it takes 3 or 4 calls or prescriptions from my local doctors for them to fill them. Not like my heart medication is important or anything. Then when they accept script it takes 3-7 days to fill it. Hey CVS your prices are thru the roof on everything and you are printing money so try doing what your fake commercials portray of actually caring for people!!!!!!!!
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October 2022 by Steven R.
cvs pharmacy worst business ever on phone 20 minutes and just music i want to talk to someone in the pharmacy about my script and never answers drive thu always closed and to come inside. when i do there is always 5 or 6 people ahead of me and another long wait 211 Lincoln ave is the cvs address haverhill mass this has been going on for years when you call automated system it says your script is ready. when i finally get there they say we are still working on it /. I'm moving everything to walgreens from now on i don't think they will ever change . this has been going on for years now/////// trust me don't go there they are rude and long wait time if you have nothing else to do
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March 2021 by LS N.
The WORST customer service at CVS pharmacy on Main Street in Haverhill. They give out wrong meds, don't answer the phone, are rude when they do. They leave you on hold for over an hour. The pharmacists don't explain what they need. They don't fill prescriptions in a timely manner and you'll constantly chase them. Very aggravating to deal with.
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January 2020 by Carolina V.
I was today at the pharmacy first of all, I just move to this town. The guy who helped me at the pharmacy was extremely rude because I didnt want the birth control pills he gave me since they were not the same as the one I usually get. He gave me the worse attitute ever. If you are not happy with your job just leave. Please dont come to this pharmacy if you want to treated like s***********
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May 2019 by Katie E.
Worst pharmacy in Haverhill. Rudest pharmacy staff ever. Orders are never ready on time. They do not contact customers if problems arise. Staff raises their voices and calls themselves managers when they aPeople frequently overdosing in the parking lot. They have refilled a prescription that says zero refills 5 times now.
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March 2019 by Christine Y.
I was seen at MedExpress urgent card across the street from CVS 259 Main Street, Haverhill. The doctor sent a prescription electronically to this CVS. When I arrived to pick it up, I was told that there was no prescription on file for me. I told the technician that I'd call MedExpress and be back in a few minutes. Her response was "we are about to close." (I checked the pharmacy hours and they were still open for another 40 minutes) I called MedExpress and spoke directly to the Doctor. He had sent my prescription over 25 minutes prior. I went back to the pharmacy with this information and was told that there was no prescription for me. I called the Doctor again while in the presence of the pharmacy technician and he said "the prescription is there, but it's close to closing time and I'm sure they just don't want to fill it." He resent the prescription and all of a sudden it "appeared" on the screen infront of the pharmacy technician. I sat inside the pharmacy waiting area until my prescription was ready. During this waiting period, I heard the same pharmacy technician mention to other customers that the pharmacy was closing soon. She was ignoring telephone calls to the pharmacy and it was clear that she just wanted to get out of there. The pharmacist was preparing prescriptions and was very polite to me. I was very disappointed at how I was treated by that pharmacy technician.
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October 2018 by Monika S.
Worst costumer service, if you cannot find anything in store and you need there help they just say we don't have it. Pharmacy member are really mean.
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January 2018 by Cortney D.
I don't write a lot of reviews but I can't help but notice customer service lately....or lack of I should say. So when I was getting no help and absolutely nowhere trying to get my medication that I need everyday and this angel ( who was currently busy on a call at the time) made sure the problem was solve I had give recognition. Melanie from the pharmacy who I believe is the technician, thank you so much for not only being a decent human being but thank you for all that you do .God bless.
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September 2017 by James H.
Rude and inconsiderate pharmacy staff. I will never go there again. I went in tonight at 9:40 to fill a prescription. There was one older male Pharmacist and one female Pharmacy Technician on duty. I was waited on by the female technician. She took my prescription, looked at it and states "you know we can't fill this tonight; we close in 15 minutes." I asked her for my prescription back and left very unhappy. First of all, there was 20 minutes left; not 15. There was ONE OTHER CUSTOMER waiting; ONE. 20 minutes isn't enough time to fill a single prescription?! Really!? So, I drove across the street to Walgreens, and found they had changed their hours and the pharmacy closed at 9. I then then drove 6 miles through the city to the 425 Lowell Street 24 hour CVS Pharmacy. They processed my order and I had the prescription in my hand at 10:02..... YET, THERE WASN'T ENOUGH TIME FOR THE RUDE AND APPARENTLY LAZY STAFF AT THE 259 MAIN STREET TO FILL IT BEORE 10:00?! How is that possible. They obviously care more about "quitting time" than customers. As a result, although I really do love the staff at the Lowell St. CVS, I feel that CVS as a company does not appreciate my business. I'm transferring all my prescriptions to another more appreciative unaffiliated pharmacy as they come up for renewal. The best way to protest a company's behavior is to deny them your business.