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February 2024 by Frank M
Every time I go there there’s a problem this time around they took my order and they charge me only to let me know after three other people were waiting for the food that they didn’t have what I ordered available. They only told me it wasn’t available after they charge me and after they asked me to park the car at the curb.
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January 2024 by Crystal G.
Very pleasant and very kind good service nice and clean kind to customer togood service
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December 2023 by Claude Couto
Very friendly
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December 2023 by Mikayla Johnson
always takes at least 6 minutes on a customer and very disrespectful and rude, you will be charged for the wrong order and they are incompetent in coffee making and food serving. they will try to rush you out with something they know is wrong because they don’t want to remake it or don’t have the right one available. rarely remembers straws.
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October 2023 by Musicsphere O.
Insufficient training on behalf of management and lack of quality control. Why would you wanna serve a totally burned toast to a customer? I feel like the location is being sabotaged from within.
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September 2023 by Nicholas Robinson
I'd like to say Carlos (a worker) was very helpful and quick at work Everytime I go there he's always been helpful and I asked if he was manager with the professionalism and to my surprise said no lets just say hope u have him making ur coffee cause its best around !
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September 2023 by Victor S.
Bad service. The wrapper was still on the cheese in our sandwich. Careless staff didn't even fix the issue. Wont be back.
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August 2023 by N Coates
I enjoyed the iced coffee the barista was attentive and kind. Unfortunately the other two workers were very vocal in their complaints about not getting their tips. It was very irritating. I wish I knew the names of the two girls so I could report them accurately. If corporate asks for more specifics I will relay what information I have available. I wish workers would keep to themselves about the personal problems. I understand work can be stressful, but they were so obnoxious loud, I couldn’t get out of there fast enough.
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July 2023 by Stephen Priest
I discovered this Dunkin'when I was looking for the Bradford Rail Trail. One of the access ♿ locations is next to this Dunkin'. I ordered through the app a Mango Pineapple ? Lemonade ? for my walk on the rail trail. It made my walk enjoyable.Very friendly service. The inside was in good condition, including the bathroom! WiFi available.The parking ?️ lot was empty. I don't know how the staff feels about people using the parking lot for the rail trail. I made a purchase too, hopefully, allow the use of their parking lot. I was unfamiliar with this area of Haverhill and I was looking for parking for the rail trail.I recommend this Dunkin' !Vegetarian options: Dunkin is not known for their vegetarian options outside of coffee ☕.Kid-friendliness: Families are welcomed.Parking: Parking lot ?️ and drive thru available.Wheelchair accessibility: Wheelchair ♿ accessible.Dietary restrictions: The app has information ℹ️ on calorie content. Be aware of your dietary limitations ahead of time before ordering.
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July 2023 by Angel Betancourt
Everyday we go there and we go every day they mess up our orders they don’t fail to mess it up and when we ask to correct the drink they walk to the back for 3 seconds then come back with the same drink pretending they fixed it it’s unprofessional and annoying
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June 2023 by Rach
First time I tried this dunkins, a little disorganized,it is 10:15am on 5/31/23 and the girl at window forgot to give me a straw with my ice coffee and I also asked her for one packet of sugar. She gave me a dirty look and didn’t even say have a great day or anything. People like that do not belong at the window, bad customer service,I will not be returning.Reason I gave 3 stars was because the gentleman that took my order had a good attitude.
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March 2023 by Andre Lopez
The closing workers are amazing. Went last night through drive thru. The woman who took my order had Amazing customer service skills. She was very polite and asked me how I was and told me to have a great night and drive safe. I got an iced latte and it was made perfect. If I could give 10 out of 10 would.
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March 2023 by Bible Sean
Have to be honest. To get a correct coffee here, it all depends on who's working. Got a iced macchiato #883 and it was pure milk though it all. Defintely needs better management. Come on, you guys can do better!
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February 2023 by joseph bertocchi
The store was empty and the service was fast and I didn't have to wait. The people who work there are friendly and always willing to help.
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February 2023 by Rosa Infante
this dunkin is close to my house and ive been there many times and the food is good and i really recomend the refreshers thats what i get in the summer or get the strawberry coolada is SO good
