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February 2024 by Marianna Samperi
This company is terrible as everyone else has said I have them through AAA they never showed up. I tried calling AAA tried calling twice they never picked up terrible business. Don’t know how AAA still has a contract with them.
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January 2024 by Marco Vasquez
Very fast and efficient, I recommend them.
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January 2024 by Matthew Soroko
AAA set up for tow. waited 2 hours and multiple calls to AAA. Rodz towing never showed up. Had to cancel with AAA. AAA Needs to find better company to contract with. No consideration for my time.
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December 2023 by Bryan6
Needed roadside assistance through my insurance company. Said this company would be out with 30 - 45 mins...it's been over 2 hours. Company voicemail doesn't accept calls so you cant verify service and expected time of arrival. Call canceled and new company contacted to get car. Frustrating to say the least
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December 2023 by Steven M.
Please do not use this company for towing if you expect to have a positive customer experience. When your car breaks down, you depend on those managing the towing to communicate to you regarding progress, status. Rodz did not clearly communicate at all during the incident for me, nor since. Service is abysmal.
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November 2023 by D. Killian
Roadside assist requested via USAA, Rodz Towing dispatched, texted in minutes when truck was in route with link showing truck location. Angel arrived in approx. 30min vs the estimated system generated est. of 1.5-2hrs. Angel called upon arrival to the location to see exactly where I was, loaded the vehicle, and off we went to the shop. Very personable and good conversation all of the way there. Unloaded vehicle, handshake with a smile, while looking me square in the eye. Don’t hesitate to call Rodz if you need a tow.Semper Fi!
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November 2023 by Jonathan Morency
ETA was 90 minutes. Waited 4 hours and was told it would be another hour. These guys don’t pick up the phone. Had to call another company which got there in 15 minutes. What a complete waste of time.
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September 2023 by Kelly Adams
Driver towed my car to the wrong address, never contacted me just left it with the keys in it. I called them 2 hrs later to find out where it was & got hung up on. Called back & demanded answers, was told the driver was coming back to “help me find my car” … again was never contacted. I called back again an hr later, he said I just left it’s there… NO it was not. It was 5 buildings away. I asked them to come back & move it to the correct address, got hung up on again. It’s still sitting at the wrong address. Customer service skills SUCK! I wouldn’t recommend using this company EVER! You’re better off pushing your car home yourself, at least it’ll get there!!
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September 2023 by Jo-Jo
My apartment building has a contract with this company.. they don't EVER come to check the parking lot and tow cars that don't have parking stickers. I DO NOT RECOMMEND!Service: Car towing
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September 2023 by luca gondolfo
not sure why everyone is trashing on these guys, i broke down today and my car is lowered on aftermarket suspension. i was a little worried about the bumpers getting damaged but the guys that came to get my car took extreme care and made sure it made it on and off the truck safe. i will definitely keep them in mind if i need a tow again!Services: Special vehicle towing
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September 2023 by nneka sarice
Quick & Efficient. They showed up on time, actually like 10 mins early in my opinion. The man i spoke with over the phone, as well as the driver were very friendly and answered all my questions. Would highly recommend!Service: Car towing
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September 2023 by Danielle Maskell
Insurance company had this company unlock my new car. While doing it, he chipped the paint on my car. Now theu blocked my number and won't return my calls
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September 2023 by Ryan Tango
Absolutely terrible service. Waited over 2 and a half hours for a tow only for them to not even show up. Called for the tow At 5:20pm still sitting in the car at 8pm when someone said an hour or so at 5:40pm DO NOT USE THIS BUSINESS PLEASE. THEY DONT ANSWER THIER PHONE and blame it on that they are busy!!!! ABSOLUTE TERRIBLE BUSINESS DO NOT RECOMMEND TO ANY ONE!!!
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September 2023 by Ren Xiao
I called through costco insurance and waited more than 2 hours and nobody answer the phone,finally they called back tell me I have to wait 35 minutes more,unacceptable!
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May 2023 by Scott Hume
This company was chosen by my insurance company to unlock and jumpstart my car. This individual came twice. The first time, there was no key in the fob and said he couldn’t get in, unless I pay him $85 for a separate lockout, vs taking care of it with the insurance. Or, call them back and have him come back out for a lockout possible tow. He said I ought to request a wrecker as my car is front drive, and me knowing about the basics of towing, I agreed. He left, and he got a free service call fee from the insurance company.I call my company and request a lockout possible wrecker tow with wheel dollies as I have an electric rear parking brake. Rods comes back to my address, knowing he was here and the situation, but comes out in the flatbed, milking yet another call he can’t complete.He starts giving me attitude “well I told ya and you didn’t listen!”. Calling me all kinds of colorful names, acting completely disrespectfully. As he leaves, he blows the air horn to make a statement.I have suggested to my insurance company that their contract be reviewed. They did not do me, my insurance, or themselves any favors here.Services: Car lockouts
