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February 2024 by Brady Spencer
Worst service I’ve ever had. I’d highly recommend driving to any other towns post office. I had an appointment for a passport I showed up 2 minutes late to after plowing for the town the whole night before and working my normal job the whole day and the employees didn’t even had he slightest bit of common courtesy towards me. They were actually very rude and should not be employed in any type of job that includes dealing with customers.
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August 2023 by Sottia Kim
Terrible , terrible customer service. The lady who answers the phone says her carrier delivered a package at our residence. Package was scanned “delivered”. Did not see anyone on our porch surveillance the entire day. No package left. Lady is in denial her carrier has anything to do with package. Since carrier said he dropped it off, she says what he says is true. Still waiting to hear back from anyone at the post office. It’s been four days. No one stole the package from our front porch. It was just never delivered.This is the second negative experience I’ve had with the Haverhill post office. The first was quite disturbing. Lady at the post office wouldn’t help a Spanish-speaking customer because he did not speak any English. Her words exactly “come back when you can speak English” . It seemed he was trying to mail a package of shoes to his country. I do not speak Spanish. I wish I did. I would have helped :(Who hires these people???
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August 2023 by Henry
USPS insurance is a scam. I purchased it and then the package and it's contents were damaged during handling. They made sure to stamp it acknowledging the damage. I file a claim. They tell me to bring it down. They take pictures and then deny the claim stating insufficient proof of value. I file an appeal and provide far more proof than necessary. They deny it again the same day. They have no problem taking money for the insurance but will not pay out when they're responsible. The manager claimed the item wasn't packaged properly as if it wouldn't have been damaged if it was. No wonder the USPS is struggling. Seems like a bunch of crooks
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March 2023 by Jenelle Giordano
This place is a joke. If you need anything from them, other than stamps or cashiers check, don’t bother going they will fight you’d tooth and nail to get your mail. My girlfriend changed her address twice in their system and got mail in the beginning of her moving, but after a couple months, the mail stopped coming. We checked twice why she wasn’t getting mail and they said it was because her name was not in the mailbox. It’s a joke because half of the apartment building doesn’t have their name in the mailbox yet they still get mail. Make that makes sense. Why would she get mail when she first moved and then just stops out of nowhere??? The lady behind the counter, who was the manager was one of the rudest most argumentative people and Customer Service I have ever met.
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March 2023 by Jenelle G.
This place is a joke. If you need anything from them, other than stamps or cashiers check, don't bother going they will fight you'd tooth and nail to get your mail. My girlfriend changed her address twice in their system and got mail in the beginning of her moving, but after a couple months, the mail stopped coming. We checked twice why she wasn't getting mail and they said it was because her name was not in the mailbox. It's a joke because half of the apartment building doesn't have their name in the mailbox yet they still get mail. Make that makes sense. Why would she get mail when she first moved and then just stops out of nowhere??? The lady behind the counter, who was the manager was one of the rudest most argumentative people and Customer Service I have ever met.
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February 2023 by Richard G.
The Haverhill post office truly is a joke ship stuff out and it always never makes it always gets lost don't send nothing the junk of shit so called maneger don't know how to do her job she needs to get back to the nursing home she escaped from
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December 2022 by Colby Sowerby
The front desk incorrectly shipped and lost two packages that I had gone to send to my fiancé deployed oversees. It was 100% do to them being absolutely clueless of how to do anything but the most basic levels of shipping and a clear lack of any training or instruction for their job.
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October 2022 by Zach Lavis
I can't believe I have to move out of Haverhill because of the post office. They do nothing but cause my family grief. Too much sensitive mail lost. They create fear. Good riddens!
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February 2022 by Bill B.
Could not be more pleased with the service at the haverhill post office down town haverhill,we had two packages that we had sent to the wrong address, a supervisor JOE went above and beyond to locate and retrieve both packages in a short time, and he did it with a smile, I tried to compensate him,he would not accept it and said please pay it forward which i will, THANKS AGAIN JOE,
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July 2021 by Daily “Dailyparth” Parth
Truly slow place to go, lines will be up to the doors yet only one employee Will be at the counter, while the rest are standing unable to assist anyone else. Go to another location!!
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July 2021 by Scott Esker
Always a wait. And line moves very slow
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July 2021 by Nick Cal
Went here to mail a package worst experience ever the lady was nice at first and actually started insulting me, I ripped my package out and threw her pen never go to this place.
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April 2021 by alltruenews
The staff at this post office is very dismissive. I've had several packages end up at this location, and as soon as they see my Bradford address, they tell me to go to the Bradford post office... without even looking for the package.I've been tricked and sent to the wrong post office one too many times. You have to beg them to check for the package, and guess what? It's ALWAYS there. Having to negotiate with someone to do the bare minimum of their job is wrong.
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April 2021 by Erica and my titi Rivera
The most unprofessional post office I've ever had to deal with not to mention the mailman barely gets my packages delivered on time had to get so many late refunds it's crazy they don't come at all some days even with regular mail and you try to call and u get rude service the entire time
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March 2021 by Elvin R
Jennifer needs to go. Unprofessional, disgusting attitude, and too loud.
