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February 2024 by Jocelyn Potter
From the initial quote process, installation and now servicing, this is a fantastic company to work with! I would highly recommend!
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January 2024 by Judith Serra
I had a whole home ductless mini-split installation done by Western Mass Heating, Cooling and Plumbing, Inc. in October 2023. I would recommend this fine team of workers: Collin Cheek, the Project Manager; Carol Moran, Project Coordination Specialist, and the install team Jeff, Chase, Jordan, and Jack. From the initial visit with Collin to the install everything went as scheduled. The install team was prompt, efficient, polite and instructed me on the operation of the mini-splits. Carol Moran was very helpful after install as I worked with the Mass Rebate team to secure my rebate. Thank you for a job well done!
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January 2024 by Phil Brooks
From the bidding process through Western MA Heating & Cooling submitting paperwork to get our MassSaves rebate I was satisfied with their performance. Everything was on time and there were no surprises.
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January 2024 by Theresa Carter
The folks at Western Mass Heating and Cooling installed a new heating and hot water system for us when we purchased our new (old) home. From the quote to the install, they were reliable, professional, and fair. However, the main reason I would recommend their services is for their follow-up. We had issues with a factory hot water tank failing (multiple times) and even though it was neither convenient nor profitable for the company, they did not give up until we had a long-term solution. Their commitment to the quality of their products and services stands out in how they manage tricky situations like ours. And, a big shout out to their administrative staff, especially Heather - whose kindness and perseverance were remarkable!
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January 2024 by Judith Burke
W Mass HVAC installed new Heat pump and A/C units for our entire Condominium Association which consists of 4 units in an old two story house built around 1830. We had old gas furnaces and converted them to heat pumps.I received a few quotes and found W Mass HVAC to be the most detailed and professional quote. We worked with Lauren Harris, the project manager and he was very knowledgeable, responsive , and helpful. The work was scheduled in a very timely way and all 4 units were done within 4 days. The installation team was very efficient and professional. They arrived on time every day and by the end of each day completely cleaned up the work area.The install team ( Jeff, Nick, Brendan, Jordan, Mike , Jack and Isaiah) were all very professional, informative and did excellent work.Carol the project coordinator specialist was also very helpful in handling paperwork for warranties and applications to Mass Save.I highly recommend working with W Mass HVAC.
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January 2024 by Naomi Clark
This is my first time using WMHCP. It has been a very pleasant experience. We had two mini splits installed in our home. Lauren was excellent and did the assessment and recommended the two units. Chase and Jack showed up promptly at 7am, as scheduled, and were professional, polite and kind. Great crew! Jack came to check on the progress mid morning and made sure everything was going smoothly. Thank you!
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January 2024 by Eli McKenna-Weiss
We just had a water softener and filter installed by Brian and Zach and couldn't be happier. They were professional, knowledgeable, efficient, and clean. Were able to change plans mid-stride to rectify a misunderstanding. Very happy to be customers of theirs!
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January 2024 by Deborah Porter
Western Mass was terrific to work with. They listened to our suggestions and answered all of our questions. During the work they kept us informed about what they were doing and asked for input. We couldn’t have asked for a better team of folks to work with. Jeff, Chase, Mike, Jack, Lauren and Carol were all great.
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January 2024 by Thea F
My experience with Western Mass Heating and Cooling has been great and I highly recommend them! Proposal and project coordination by Andy Black and Carol Moran was thorough and went smoothly. Our installation in June went without a hitch; the team arrived promptly, worked well together, and took care to explain the system to me. Carol processed our mfg warranty and the MassSave application for our 'whole home' rebate...they were professional throughout!
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December 2023 by Steven Goode
Prompt, professional service and installation. Their team (Jeff, Chase, Nick, Jordan, Mike, Jack) installed our mini split system neatly in a single day.
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November 2023 by Rich Rosen
We have 2 heating and cooling systems in our home--one for upstairs and 1 for downstairs. We were very interested in changing from furnaces and air conditioners to heat pumps. MassSave came out to do an assessment and gave us a list of HVAC companies that they recommend for installing heat pumps. We had heard excellent reviews of Western Mass Heating, Cooling, and Plumbing and called for an appointment. Collin Cheek came to our house, evaluated our situation, and spent a lot of time with us to describe what would be involved in installing the heat pumps. He then e-mailed us a description of several different options, and returned to review the various options. We ultimately chose a Mitsubishi heat pump system. About 3 weeks later, a crew of 3--Ben, Frank, and Kody--came every morning at 7:15 to remove the old equipment and install the new equipment. They were assisted by Sam. They worked tirelessly for 3 days in a row. They are a really nice bunch of guys and clearly knew what they were doing. There was minimal noise during the installation, and they carefully cleaned up each day. Mike, the Start Up Technician, came over on the final day to help with installation and to check everything out in order to be sure it was working properly. Ben showed us how to use the new thermostats. Now we have 2 heat pumps which are powered by electricity. They extract heat from the outside air in the winter and extract heat from the inside air in the summer, and provide heating and cooling in a much more efficient manner than our furnaces and air conditioners. At this point, they are working great. And the Mitsubishi system is supposed to be able to provide heat down to -14 degrees F. On top of all of this, we will be getting a $5000 rebate from MassSave and also a federal tax credit. And a 7 year interest free loan is available to pay for the equipment and for the work. Carol Moran is the Project Coordination Specialist at the office, and has been very helpful with coordinating the services and applying for the warranty and rebate.
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November 2023 by Eric Liebl
We employed Western Mass to install "whole-house" mini spits (three heads). The background information and estimate from Collin was exactly correct. Collin worked especially hard to ensure the installation plan conformed to our condominium's HOA rules. The one-day installation by Brendan, Jordan and Mike was professional and efficient. The follow-up (MassSave rebate application!) by Carol was professional and timely. I would highly recommend using Western Mass for installing energy efficient mini splits.Service: Ductless heating & A/C services
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November 2023 by Connie Kruger
W. Ma. Heating & Cooling just replaced our 23 year old heating and cooling system with a heat pump hybrid system. This was a big job for them and for us, extending over most of a week. We found all the technicians and installers (Lauren Harris, Jeff Klepadio, Nike Baranoski, Mike George, Brendan Cialek and Mike Tenczar) to be professional, technically knowledgeable, respectful of our space, punctual and tidy. All in all, we couldn't be happier with the quality of the work.
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September 2023 by yadin mor
This is my third time purchasing HVAC equipment from Western Mass Heating, Cooling & Plumbing. This time I had the pleasure to work with Collin who worked on the project of installing a new heat pump system. The quote he gave me was detailed and clear. He informed me of the installation date and time. A few days before the installation date I received a follow up email from Carol to confirm. The installation team: Ben, Cody and Michael showed on the scheduled day at 7:00AM as planed. Later on the electrician, Bob joined them. Each of them is a specialist in its field. Ben orchestrated the show in a professional manner and answered all my questions. To my satisfaction, they finished in the early afternoon, as planned. No missing tools or equipment. Very efficient, and professional!!!! KUDOS!!!!!I think it worthwhile telling that a friend of mine worked with a different company on his 6 years old furnace. He was told that his furnace has to be replaced dew to a gas leak. I told him to call WMHCP for a second opinion. So he did, a representative checked it and found no evidence for any leak. Honesty and standing behind their workmanship is an important key in doing business.I’ll be back working with you on the forth system.Service: Heating system installation
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August 2023 by Mary Haley
We had our central AC unit and hot water heater replaced to a tankless unit. From start to finish the process for getting both new systems was easy. Collin guided us through all our decisions and explained everything. Mike G. , Brendan, Isaiah and Mike T. were all professional, efficient and friendly. We are very happy with our new systems and with Western Mass Heating and Cooling! We highly recommend them!
