-
April 2024 by Vanessa April
In this mordant time Racism and Profiling is a Norm! I am disgusted and Disappointed! We already have to deal with life Battles! I was shocked that a return with a receipt can cause this nasty reaction! Ps. J. Crew life is about equality!
-
February 2024 by Nayel Fawzi
Sketchy return by associates. Returned two sweatshirts, had a receipt and the gift card the associate gave me didn't refund the full amount. Another time the associate randomly priced the item I was returning saying that it's on sale 60% when it was on sale for 50%.
-
April 2023 by Troy Andersen
Jcrew has the worst policies I’ve ever heard of in a retail store. I was gifted some thing that I was never going to wear and when I took it back to the store, they refused to exchange it. They said it was past 30 days and even if I had a receipt, they still wouldn’t exchange it. However, the associate asked me to provide a receipt even though she can do anything with it. I will never shop at J.Crew, and I suggest that you do the same because the people who work there are awful and heartless. They expressed no remorse over denying my exchange and I know Fawn, the manager, was overhearing the entire thing, and did nothing to step in. It was a terrible experience. If I could give zero stars I would’ve.
-
March 2023 by troyness86
Jcrew has the worst policies I’ve ever heard of in a retail store. I was gifted some thing that I was never going to wear and when I took it back to the store, they refused to exchange it. They said it was past 30 days and even if I had a receipt, they still wouldn’t exchange it. However, the associate asked me to provide a receipt even though she can do anything with it. I will never shop at J.Crew, and I suggest that you do the same because the people who work there are awful and heartless. They expressed no remorse over denying my exchange and I know Fawn, the manager, was overhearing the entire thing, and did nothing to step in. It was a terrible experience. If I could give zero stars I would’ve.
-
December 2022 by Maura Dudas
I want to thank Fawn (so sorry if I misspelt your name). She went above and beyond to make a situation that was less than stellar, right. Thank you so much for your kindness, professionalism and being genuine with relating to your customer (me) and going into action to correct the issue.Your job is not easy, especially during the holiday season, but I think you deserve a huge THANK YOU and shout out for being a strong leader and brand ambassador. Jcrew is lucky to have you.Thanks again!
-
October 2021 by Supra Cleaning
The store is preparing for a Grand Reopening.Looks great!
-
September 2021 by CAITLIN OHARA
I can ALWAYS find something , particularly if I’m in a pinch! Staff is always helpful too. I purchased these earrings this spring / summer and LOVE them.
-
September 2021 by Jackson Perkett
Excellent staff who were very polite and eager to help. The employees go out of their way to make sure you are satisfied.
-
August 2021 by Cait O'Hara
I can ALWAYS find something , particularly if I’m in a pinch! Staff is always helpful too. I purchased these earrings this spring / summer and LOVE them.
-
August 2021 by Warrior Shrek
Excellent staff who were very polite and eager to help. The employees go out of their way to make sure you are satisfied.
-
March 2019 by Hannah Cho
I was at this store to get some T-shirts for men which was on a promotion online. The store did not have any sign of promotion (which I understand), so I asked and showed Jcrew online site on my phone to one of the female staff who was very kind if they have same thing going on. She kindly answered she would ask George (I think he is the manager) if she could offer the price online to me. The manager said he would but didn't seem so happy. When I brought couple of T-shirts at the counter to make payment, he said some of the T shirts I picked are not on the same promotion. I was not happy with this guy treating me like who wants to bargain with him, so I told him I'll order online and walked out.
-
November 2018 by Stay-ciann
I love, love everything about this store. Good quality stylish clothes that fits really well.
