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August 2023 by Christa DuLong
The sales associates Justin and Katie were super friendly and helpful! I appreciated that they were honest when something didn’t look great on me instead of lying to try and make a sale. I got a lot of cute clothes with their help!
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March 2023 by Goodlife Savages
The few times I’ve been into the Derby St store, the salespeople aren’t friendly, don’t greet or offer to help, one time they only said, “goodbye”! I never shop there for this reason.
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September 2022 by Angela Morin
The sales associates at the Hingham Madewell store were so helpful and I appreciate them helping me find the best pair of jeans. I love the clothes at Madewell and would purchase from this store again.
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April 2022 by Alice Zhu
Terrible to customer service, rude to the customers.
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March 2022 by Angela Bauer
The sales associates at the Hingham Madewell store were so helpful and I appreciate them helping me find the best pair of jeans. I love the clothes at Madewell and would purchase from this store again.
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November 2018 by Michelle H.
I've been here a few times, but it was the first visit that was the most memorable. Two of my friends and I stopped by to browse during the 2017 holiday season. The shopping plaza this Madewell is located in gets very chaotic around the holidays, and parking, a normally already arduous task due to local drivers' sheer inaptitude, becomes even more of a struggle. Upon walking into this store, however, all the effort it took to get here became worth it. The interior is warm, well-kept, and welcoming. I found a pair of shoes that were already on sale for a great price. When I got to the checkout counter, I had the good fortune of interacting with a truly lovely saleswoman. Unfortunately, I can't recall her name. She greeted us with a genuinely warm smile, and was even nice enough to ask me if I was a student, which got me another 15% off the already discounted price! This level of customer service is what has brought me back to this location when I want something new from Madewell. Five stars.
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August 2018 by Maryann Gibbons
I didn’t hesitate coming in even on the day after Thanksgiving as the girls here are always patient dnd super helpful making sure I get the right size jean when I need “just one more pair.” My favorite store!
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August 2018 by Abby W.
The worst customer service I have ever experienced in retail. The woman assisting me with a return was not fully educated on their return policy. She was very rude and condescending. I have always been a Madewell fan, but I will not be returning to the Derby St. store and it has tarnished the brand for me.
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September 2017 by Lew Lew
Love the merchandise and bags at great price points. Great service !
