New England Jewelry is highly praised for its exceptional customer service and knowledgeable staff, particularly Tim and Ken. Customers describe their experience as wonderful and enjoyable, highlighting how Tim takes the time to explain every detail about diamonds, the ring-making process, and options within their budget. His genuine love for his craft makes the shopping experience personable and trustworthy. Many reviewers appreciate how Tim helps customers find or create the perfect engagement or wedding rings, often exceeding expectations with the final product. The team is known for being honest, kind, and professional, providing advice and guidance without pressure. Customers who were initially unsure about their choices or unfamiliar with diamonds felt comfortable and well-informed thanks to the clear explanations. The service includes fair trade-in values and assistance in selecting ring styles that suit individual personalities and preferences. Overall, New England Jewelry is highly recommended for anyone seeking a no-hassle, friendly, and expert jeweler. Customers look forward to returning for future jewelry needs, confident in the quality and care provided by the team.
Great service and attention to detail. Tim is very attentive and a pleasure to work with on custom rings and pieces.
September 2023
Couldn't have asked for a better experience - Tim made shopping a breeze, answered all of our questions and really seemed to care that we found the right thing for us. Highest possible recommendation.
August 2023
Tim did an amazing job creating the perfect engagement ring. He was so helpful, honest, kind and knowledgeable. We plan to go back to New England Jewlery to pick out our wedding bands. 5 stars!!!
