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November 2023 by Robert Clauss
Chrissy was very pleasant and understanding. Great job!
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October 2023 by Doug Stuck
Customer service was great. Tyler was very knowledgeable and helped me with my switch from android to iPhone.
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September 2023 by Cathleen Schnare
Zeke is the best ! He was able to juggle 3 customers without anyone feeling ignored. Could not be happier :)
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September 2023 by Amanda Scott
Zeke helped me save on my monthly bill today. He was quick and honest with me. Thank you.
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July 2023 by Catherine Lyons
Zeke is a very valuable employee to the Verizon Store. He deserves a raise in my book. Very polite and respectful young man.
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July 2023 by Joseph Clasby
Zeke was the employee I talked to and he was very helpful and I hope to see him again next time.
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May 2023 by betty doherty
Zeke was totally awesome, pleasant friendly snd professional, I would definitely go back to see him if I needed help
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May 2023 by Grandote el Camote
Tyler was on point! He was knowledgeable, fast and respectful. I have never been through a new phone process and provider change as fast as this…ever, and we did 8 lines! TY Tyler! We will be back and continue working with you.
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February 2023 by Joan Geddes
Tyler was fantastic. So knowledgeable and patient. This was our best Verizon experience.
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January 2023 by Cynthia Waller
Buyer beware.. NOT Verizon. and simply a middle man in it for profit. Switched over from AT&T...Victra charges a 19.99 "start up" charge..and never discloses that Verizon will charge you 35 for each line when you leave. So plan on 55 bucks just in fees for each line you want. Also, was quoted what it would be monthly if I trade in my old phones and the number Verizon charged me was almost DOUBLE. And this is BEFORE you factor in all the fees. Spent literally hours on the phone getting it sorted because Victra is only really partnered with Verizon for selling you the goods..then you are on your own.The plan I walked out with had my first phone line cost me over 85.00 dollars a month and other lines were going to be 60 each!! That is what Nick signed me up for...and because I signed "the receipt" for my phones...I am on the hook for the money. Oh and it has not even been a full month but I still owe it! This is my first ever negative review and I hope my last. I have never, honestly NEVER, had such a horrible experience spending so much money in my life. Go to Verizon directly.
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January 2023 by Cynthia Coe
The sole employee/manager was wonderful, very professional and obviously overworked. This company obviously does not value its workers. He was excellent, very professional and took care of 3 customers simultaneously. I was amazed at his skill and competency.
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December 2022 by Hilary Hutchinson
I’ve been going here for years. Always a good experience. Today we had some bizarre bug on a new phone that required 7 layers of double secret central office customer service to fix. Joshua was super helpful and patient.
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November 2022 by Rebecca Nidositko
My new phone was not activated for 48 hours due to errors made at this store that I spent 8 hours trying to resolve on the phone with Verizon. Voicemail on new phone was not activated for 8 days until I discovered it hadn't been activated. I am unable to return my old phone because Verizon will not issue me a return label for it because they cannot find the final payment on my old phone which I made at the store and was processed on site by the store manager.
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November 2022 by John Barber
I’ve literally tried 3 times to get a new phone here. First time was told to go to Apple Store. Second time ‘out to lunch’ sign on door at 2:30 pm, third time waited 45minutes for the child working there to tell me to come back in an hour because he spent all that time with another customer and didn’t even acknowledge me. Worst experience in 20 years with Verizon. Tighten it up people, I understand everyone is understaffed but to be treated so rudely and condescendingly is unacceptable. I pay a lot of money a month for this treatment. Zero stars if I could.
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November 2022 by Dean Larson
I found the employees at Victra, a Verizon authorized dealer, to be very knowledgeable and professional. I appreciated the great service.
