Leominster Credit Union (LCU), including its Holden branch, is highly praised for its friendly and personalized service. Customers appreciate the staff's caring attitude and willingness to go the extra mile, making banking a simple and seamless experience. Many have been with LCU for over 30 years, valuing the long-term relationships and trust built with the branch managers and staff. The credit union offers a wide range of services, including personal and business accounts, auto loans, and even commercial property loans, all handled professionally and efficiently. Customers feel confident in LCU's ability to resolve issues quickly, as seen in their prompt response to fraud attempts, where the team acted swiftly to protect accounts and assist with closing and opening new ones. The staff are described as knowledgeable, patient, and accommodating, making every visit smooth and pleasant. Overall, LCU is recognized for excellent customer service, making banking easy and enjoyable, and fostering a sense of community and trust among its members.
Excellent, personalized service which is a huge step up from my prior experience of working with a Fortune 500 conglomerate. The staff care about their customers, and go the extra mile to solve their problems.
August 2024
Everyone at LCU made the process of getting an auto loan so pleasant and seamless no matter who assisted me. Everything went smoothly and everyone was knowledgable and professional. I highly recommend. Excellent customer service.
May 2024
Been a member since 1996. Always treated well, fantastic helpful employees.
