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November 2022 by John Fisher
Use caution if ordering from them online because apparently if your phone number doesn’t match your shipping address they cancel your order and think it’s fraud. Despite the fact payment went thru and clearly the address matched the credit card address.
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September 2022 by Michael C
I live in ************** and have purchased Items from Scanner Master several times. I have never had issues with any of my purchases. Before any purchase is made make sure you read carefully what is and is not included in the purchase price. I have seen to many times the purchaser does not have full knowledge of the product. The newer scanners are much more involved that scanners of the past. I have been involved with scanners for over 50 years and have tried to keep up with the changes. I would give 6 stars if possible....
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September 2022 by Michael C
I live in ************** and have purchased Items from Scanner Master several times. I have never had issues with any of my purchases. Before any purchase is made make sure you read carefully what is and is not included in the purchase price. I have seen to many times the purchaser does not have full knowledge of the product. The newer scanners are much more involved that scanners of the past. I have been involved with scanners for over 50 years and have tried to keep up with the changes. I would give 6 stars if possible....
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February 2022 by Robert H
I got the BCD536hp. I cost almost ******. I knew nothing of having to buy a code... It said nothing about this on the web site. It said it self programmed. Well, it didn't. I tried contacting Uniden for help. Could not reach ANYONE today. I called 7 or 8 times, and each time the I was hung up on! Had I know of all the problems in getting it programmed, I WOULD NOT HAVE BOUGHT THE THING! I did reach someone from Scan Master this morning. He seemed legit in helping me. However, I had to go to the library so I could scan a copy of a form, I needed to fill out. I had to pay an additional ****** to get it programmed. If this does not resolve my issues, I will seek my money back. I will file suit if push comes to shove!
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February 2022 by Robert H
I got the BCD536hp. I cost almost ******. I knew nothing of having to buy a code... It said nothing about this on the web site. It said it self programmed. Well, it didn't. I tried contacting Uniden for help. Could not reach ANYONE today. I called 7 or 8 times, and each time the I was hung up on! Had I know of all the problems in getting it programmed, I WOULD NOT HAVE BOUGHT THE THING! I did reach someone from Scan Master this morning. He seemed legit in helping me. However, I had to go to the library so I could scan a copy of a form, I needed to fill out. I had to pay an additional ****** to get it programmed. If this does not resolve my issues, I will seek my money back. I will file suit if push comes to shove!
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December 2021 by Darryl S.
Hi i've bought scanners antennas and books and software for years, i'm in california and the company was able to ship my orders out no problems and the staff are great , product support answering questions. They are great more than fantastic, Would buy from them without skipping a heartbeat. Darryl S
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September 2021 by Dallas Cardell
Ordered a better antenna for my Uniden436. Shipped the same day. These folks are VERY knowledgeable in the radio world. :)
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March 2021 by Michael A.
Absolute pros. I needed to buy a device that's currently difficult to find due to the strains COVID is putting on the international supply chain. This vendor had the product I was looking for in stock, and even offered a small discount from MSRP. I placed an order late at night on a Thursday, it was prepared for shipment with a tracking number before 9am on Friday, and it was delivered on Monday.
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January 2021 by Chris G
Seeing the reviews below I felt obligated to let everyone know that the ******** that they sent me months ago was on time and worked the way that it's intended to. I'd also like to compliment them on how quickly they replaced my antenna that went missing during the *** shipment to my house. I'd recommend them to anyone looking to get scanning equipment. "
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June 2020 by Michael Bucca
I have ordered most of my gear from ScannerMaster. They ship quickly and I have never had any issue. I highly recommend.
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September 2019 by Ken A.
I am very inexperienced with scanners, but because I need one for my business, I decided to contact Scanner Master. Although purchasing via phone was a great experience and all my questions were answered, I was still apprehensive because I am scanner novice and the product seemed a bit sophisticated for me. However, I ordered the product and it was as advertised. However, as I suspected, it was not super user-friendly in my opinion to program. I then called Scanner Master hoping to get some guidance, but it seemed that they were too busy to answer my questions and directed me to a website that was just as complicated as the instruction manual and all the videos on YouTube. I find it funny that I spent 20 minutes ordering this product, but they couldn't spend 10 minutes on the phone to help me with programming issues. I eventually did get the scanner to work the way I needed it to, but it took several hours of my own time to do it. No thanks to customer support. Very disappointed in the way I was treated.
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November 2018 by Brandon T.
They promise shipping same same business day if ordered by 3p. I placed an order on a Sunday (so I'd expect it Thurs or Fri shipped via any ground method). 4 days later on a Thursday they tell me that they needed to Google my address before they can send out my product. They claim they tried to get ahold of me but didn't. After I reached out to them to find out what was going on they finally agreed to ship my order but again with the same shipping method (so it's really going to take more than twice as long as it would have needed to ship). Unacceptable service.
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October 2017 by Gary Larkins
Awesome customer service and very knowledgeable staff!
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March 2016 by Nick Arba
After a hour drive i learned the hard way they are not a open shop any more, its all on-line maybe they should change there site.
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November 2012 by Jon Lacroix
I have been a customer of Scanner Master back in the late 70's and have been very satisfied through the years and their scanners and best their knowledge as well as service. The first regency and up to BC series covering from the 10 lb bread box size to the 10 oz cell phone pocket size. Thanks for the memories down the informed road of life.
