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April 2024 by Kimii Fenrir
The staff was unbearably intrusive the entire time I was trying to look around. I've been going to hot topics for over a decade and have never had this kind of experience before. I don't know if they were sketched out that I had a messenger bag (empty, brought it with me because I was going to the arcade in the mall after looking around and used it to carry prizes since they don't have bags) or what their deal was, that's the only thing I can possibly think of for their behavior, but I couldn't look at literally anything without one of them running up asking if I needed help of some kind and then lingering around me when I declined.It wouldn't have been so weird if it wasn't 4-5 times in the span of 5 minutes, or if it wasn't completely packed in their tiny store yet I was the only one being singled out, even out of my own group. I was mostly just looking to see this location's selection, I've seen most of the stock before at other locations, but we were walking by so figured why no take a look, sometimes you find something that other ones don't carry.We were greeted normally when we entered. I pointed out a cool shirt to my friend, and the employee up front kept interrupting me while I was talking to my friend to show me other shirts. I wasn't interested and went to check out some shorts I saw on the opposite wall, but they didn't have my size so I walked away, same employee came rushing over to ask if I wanted to try them on, I said no they didn't have my size and I knew those ones wouldn't fit, so they asked if I wanted them to check for other sizes, so I said sure if they had more sizes by all means, and then they clarified everything they have is out but they could check online, so I said no thanks. My friend was looking at a bathing suit next to the shorts, so I pointed out one next to the one she was looking at that I thought was cute, so the employee again rushed over asking if I needed help getting it down to look at. I said no, I was just looking. My friend called me over further down to show me a pair of pants and I almost bumped into a different employee by accident and I said, "I'm so sorry, I didn't see you", but they gave me a weird look and said "okay". My friend then used the dressing room for the pants, so I was just browsing the nearby jewelry cases to pass time, then another employee rushed over the second I started looking to ask what sizes I was looking for, I told them and they told me what section they'd be at, but at that point I was just done with being harassed, whether or not they were being polite, so I just stared at the floor the rest of the time while I waited for my friends to be done so I would be left alone.Neither of my two friends were asked a single time if they needed anything in any capacity the entire time we were there, even when they did in fact need assistance, they had to chase down the employees, and they felt just as uncomfortable as me by the employees popping out of my rear every time I so much as looked at something.My friend used my account while checking out since I had rewards, and the cashier was insistent about being given an employee's name that helped us during our visit and it was incredibly awkward since the only actual help received was the dressing room being unlocked, but the cashier wanted to know exactly who did that to take their name down.As someone who also works retail, I genuinely don't know what was going on at this location, but we won't be returning due to the weird staff behavior.
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April 2024 by Michael Kovalenko
One of the best selections for a Hot Topic. They are usually stocked with most sizes for the things they have, which makes shopping here a very awesome experience. Organized, (like most Hot Topics) and overall a recommended visit. They had some shirts I hadn’t seen before which is a plus.
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February 2024 by julie lepage
Staff is very nice and helpful
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January 2024 by Sage Luna
Staff are very friendly and greet you when you walk in, are always willing to help you find something you may need
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December 2023 by *Gacha Mist*
I always love coming here and all the staff are always nice
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October 2023 by roberta wilson
I love going to hot top always awsome things to see and buy
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September 2023 by Austin Bovat
I was at the Holyoke Mall store a couple days ago and was harassed by an employee named Joe. He treated me so badly that I refuse to shop here any more. Stay away!!!!
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August 2023 by Suzanne Lamkins
My granddaughters favorite store! Lots of unique trending items.
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July 2023 by Zi Destra
They’re helped me fast and were polite
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June 2023 by mumbles
has a lot of interesting accessories and tees that are amazing, but the only problem would be some of the employees. they can be a little rude sometimes but no disrespect to them i understand it can be overwhelming working with customers that can either be too much or tiring. just hope that the stores environment will improve.
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June 2023 by Aimee D
We always love Hot Topics. The Manager he has purple hat with ears. Always takes the time out to put together outfits for my daughter.
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June 2023 by Holly Swiatek
My youngest son loves this store!! Always has what he wants!!Skull ☠️ gloves!!
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May 2023 by Desiree
This store has an amazing crew. Always so friendly and helpful.
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April 2023 by Dee H.
I started shopping here in the last year or so. I'm a socially awkward person and not super comfortable in malls, but I'm always treated well here. I am not their usual target demographic, so I felt a little awkward at first. They've made me feel welcomed enough I kept coming back!!
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March 2023 by Alan Ostaff
Hot topic is a shell of its former self . With little to no items in store . An what's there cost a arm an.leg . Might be a good ideal to bring it out to the field an end it with what life it has left
