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December 2023 by Kathy McGee
I chose WFFCU based on the outstanding reviews to open an account for my disabled mother and it was a great experience! Ken went above and beyond to help with this complicated case and offered a calm and reassuring demeanor throughout the whole process. I would definitely recommend this branch to anyone and plan to return for other services. Thank you, Ken for your compassionate professionalism!
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November 2023 by David Ramirez
Took out a car loan with WFFCU and wow, what an amazing process! The best rates, hands down. Car dealership asked my rate and was so impressed they didn’t even try to discuss financing with them. Whole process was done over the phone! Ken handled my loan and was so concise and responsive. Highly recommend!
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November 2023 by Eunice Macalpine
I worked with Estela Shingleton on a personal loan. She was fantastic to work with, very responsive and quick throughout the process. I would highly recommend them and her.
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July 2023 by S M.
atms down again. computer down again. rude people when you ask them about it. or how about how they limit your atm withdraw that has been the same amount for 20 years. its doesnt matter which one, worcester, whitinsville, hopkinton, all bad.
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May 2023 by Maryann Costello
Extremely welcoming, professional, and efficient. It was a positive experience in every way.
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October 2022 by William Grome
Setting up accounts was fast , informative and easy . Ken was great !!!! .
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September 2022 by Ray Provencal
Estela Shingleton was a pleasure to work with. She was very knowledgeable, easy to understand and very pleasant.
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February 2022 by Rick Wheeler
Great branch in hopkington, very pleasant helpful people on phone and in person.
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November 2021 by Donald Gates
I recently worked with Estella Shingelton and she was amazing! It isn't very often that you find someone that actually listens and cares about the customer the way Estella does, not only did she answer all my call, question and concerns she went above and beyond! I had an issue 2 weeks after the close of my loan and she helped get it all corrected and not once did I feel she was annoyed or put out during it all! Webster first is lucky to have such a wonderful employee .
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July 2021 by Ashley C.
Webster first as a whole isn't bad. They gave me a loan on my first car but when I went here 3 years later to ask about a new car loan, the Asian woman (I'm sorry, I don't know her name) was so disrespectful to me and wouldn't go over my options of what I can do after being denied. I was given no plans for putting money down, paying off my current car, nothing. She just flat out kept repeating herself with useless information clearly seeing i was frustrated. I have no problem knowing I can't get a loan but I want to be treated like an adult and not a child. I wanted help knowing my options. My local branch was 100% better and caring and treated me with respect and wanted to help me work on what I can do. Don't go to Hopkinton at all for these things.
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July 2021 by Steve Macomber
Recently completed a loan application with lots of help from Thaneeya Leary. Thaneeya was wonderful throughout the entire process. She was polite, knowledgeable and,above all, patient. T was quick to return phone calls and made the whole process easy. I would highly recommend her and Webster First for all your banking needs. Thanks T.
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November 2020 by franklin pereira
Super helpful staff both at the Hopkinton and at the Worcester location.
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October 2020 by Adam Mark Tasha
This branch defines old school banking! Estela and her team run things like a tight ship and have the personality to match.
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September 2020 by Christine Zuppa
I worked with Thaneeya on an auto loan and she made the process seamless! She is communicative, timely, and explained each step of the way what we needed to do and answered any questions I had. We were able to get all of the paperwork completed and processed in 3 days - I will definitely use Webster First again!
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April 2020 by No N.
Absolutely the worst bank Ever. They have no idea who's trying to access my account or when so I had to cancel my ATM card and they tell me they going to mail me another one but it never shows up.
