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August 2024 by Jennifer Panarelli
Excellent experience at this bike shop! Alex introduced us to a few great options in our price range in order to find the right e-bike. And Jerry helped us get acquainted with our Aventon when it came in. Great guys. They are friendly and they know their bikes!
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August 2024 by Michael Weiner
I've been trying to do more maintenance on my own and have been learning a lot, but recently I got myself into a jam. I was trying to solve a rear shifting issue and had tried a few things that helped but was still a bit problematic on a couple cogs, so decided to swap the cassette. I had a brand new spare already, but come to find out the lock ring was completely stuck, possibly over-torqued by yours truly. I even snapped my chain whip trying to get the thing loose so I needed professional help. I brought my back wheel over, and the mechanic here worked on it right away (was a bit relieved that he was equally impressed at how stuck it was, just had better tools for the job). He also took the time to chat with me about the issue and gave some suggestions. Thanks for the help!
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August 2024 by Jason Murphy
The staff is very knowledgeable and super friendly. They took the time to help me find the right bike for me. They even helped me after I bought the bike and had questions. Would highly recommend Assabet River Bicycles and I will always go there for any bike needs or accessories.
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July 2024 by Jamie Rosenblatt
Love this bike store, Knowledgeable staff, super friendly, they have a real passion for biking. Would highly recommend!
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June 2024 by Sarah Watterson
My boyfriend and I brought his mountain bike here because the derailleur wasn't working well (Saturday of Memorial Day weekend) the bike mechanic that was there fixed it in 30 minutes and didn't even charge us anything! We will definitely be back to buy some accessories or for tune ups in the future. We are very happy with the experience.
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May 2024 by Karen RT
My husband recently brought his bike in for repairs because the front brake (hydraulic brakes) was making a lot of noise. They kept the bike for almost a week, and then returned it, saying that they adjusted the brakes out as far as they could. When we did a test ride, this adjustment did not help at all. We stopped at another bike shop a few days later and the mechanic looked at the brake and said, "Your brake shoes are totally worn. They need to be replaced immediately." This made sense because the brake shoes had never been replaced. He did the job overnight and the noise was gone - plus the brakes were now working properly. Cannot recommend Assabet River's mechanics.
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November 2023 by Keith Tynan
I don’t recommend this place.My experience dates from a couple of years ago. I passed my old mountain bike on to my 17-year-old son. It was nothing special, just transportation. My son brought the bike in for a tune-up and was convinced to leave it as scrap.There was nothing - nothing - wrong with that bike. New tubes, tires maybe, a little grease, and he could have ridden it home. It was clean, and had been stored suspended indoors. No rust, no damage. I didn’t find out about this for a few weeks after or I’d have gone down to find out what happened.My personal take is that (as asserted elsewhere) this isn’t really a shop for locals or working people.Again, just my take.
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October 2023 by Chip Quinn
Friendly and competent. Reasonably priced and reasonably quick. They seem to use teens after school. Everyone seems pretty happy.
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September 2023 by Chip Q.
Friendly, competent, reasonably quick, and reasonably priced. They use teenagers working after school. Everybody seems pretty happy.
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July 2023 by So Rob
Gerry is extremely kind and knowledgeable and excellent customer service.
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July 2023 by Jay Rashbaum
Great Repair services. Fast , Very professional and reasonably priced.
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June 2023 by Trevyn Langsford
After a catastrophic tire failure at mile 62 of a 115 mile ride, Assabet River Bicycles helped me get back on the road. They even went out of their way to give me free water for my bottles. Kind staff changed my tire quickly. Highly recommended!
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June 2023 by Amber Johnson
I have bad balance so my husband got me an adult tricycle with basket in the back for ourdog. We however had trouble assembling it. They got it up and working within the week and we couldn't be more satisfied!
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June 2023 by Anissa Moukaouame
Great place to buy or repair a bike ! The staff of Assabet River Bicycles is very kind and truthful ! I highly recommend !
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May 2023 by Brian McClelland
Really great working with Jerry on getting a new bike. He took the time to understand what I wanted, helped me figure out sizing based off his inventory and then worked with the supplier to get me the bike I wanted. Very satisfied overall with the friendliness and experience and ease of the whole experiences
