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November 2023 by Anne M L.
Great products, committed to customers. A savings bank that still continues to provide mortgages as it has since its inception.. integrity and committed to its footprint is exceptional.
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October 2023 by Karolyne Symonds
I’ve been at this bank for several years now and have mostly had good experiences with staff in person but the customer service hotline is some of the worst and essentially serves no purpose. They have shut my card down *several* times without any notice or alerts whatsoever despite the fact that I always call them at least 24hrs in advance to verbally notify them when and where I will be traveling and I use all of the features on the mobile banking app (i.e. setting my locations, requesting security confirmation texts) that should be protecting this situation from happening yet here we are. I am completely and utterly frustrated and I find this recurring issue to be unacceptable to say the least. It was once shut down when I was a few towns over - I was less than an hour from my house *in my home state* & then got stranded in a snowstorm because I couldn’t access my money to put gas in my car!! They have repeatedly reassured me that it will not happen again but I’ve learned to travel with cash because without fail it always happens; every. single. time. And nothing ever seems to be done about it, it’s entirely pointless, a lost cause altogether. So this is the last straw for me, I will be switching banks soon unless someone wants to reimburse me for all the stress, headaches, and hassle this has caused for me whenever I’m away from home.
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January 2023 by Michael Grover
I'm trying to access my Avidia Health HSA and it's a nightmare. There's no way to contact customer service and get access. I just want to get my money out of Avidia Bank, I don't feel secure having my money somewhere I can't reliably access it.
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October 2022 by A Google User
We would like to give a shout out to the folks at the Clinton Branch of Avidia Bank and especiallyJean Panni. They are very customer friendly and extremely accommodating. But most of allJean who has helped us in several financial matters. So once again thanks and we look forwardto continuing our pleasant relationship.Chris and Teresa Del Visco
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September 2022 by Chris Del Visco
We would like to give a shout out to the folks at the Clinton Branch of Avidia Bank and especiallyJean Panni. They are very customer friendly and extremely accommodating. But most of allJean who has helped us in several financial matters. So once again thanks and we look forwardto continuing our pleasant relationship.Chris and Teresa Del Visco
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August 2022 by Yan Zhang
Thank you very much for all the help from Avidia Bank. Especially Denise in the Main Street bank is always so helpful. Really appreciate it. You make my life so much easier.
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May 2022 by Fabio Fagundes
I was very well attended when I was at the branch that is in the financial center in Hudson, by Jacqelyn that even though I am not an account holder, she served me very well, with kindness and with a lot of humor.
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July 2021 by Carol N
Kudos to Judi Scott, the universal banker at Avidia Bank's Shrewsbury branch, for her friendliness, professionalism and assistance during the process of my applying for an Avidia Bank credit card. She made the experience simple and fast. Thank you to Judi and the Shrewsbury branch!
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April 2020 by Loco Loco
I miss the Hudson Savings bank. Its very impersonal and the customer service has been lacking lately. It’s a pain , but I will be shopping for a new bank.
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January 2020 by Sarah Cressy
Have banked there for 15 years. Customer service is excellent.
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December 2019 by Barbara Nunes
I was very happy with my service today and each time I need to go there. My card atm was compromised and the teller taught me how to access my money from my phone at the atm drive up. I did not know I could do that!this was at Hudson south!
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November 2019 by sheila kelly
Excellent service ? pleasent tellers rotten parking. What the bank lacks in parking, it makes up for in their jobs. Always a hello and goodbye, and thank you for your help. They have many, many, branches in and out of Hudson, ma.
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November 2019 by colt montana
I was going through my day yesterday and was having a rough one .. went to do banking and my day changed with the help and support I received from the staff - love my bank !
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November 2019 by Sonia Zucker
Excellent service at the Hudson south branch! Fernando and Samantha were very kind, efficient, and very helpful. Great customer service!
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October 2019 by Eileen Figueira
At the closing of my home Avidia went above and beyond to help me with my Avidia account, even though I was in another state. What could have been a stressful day quickly turned around. I cannot express my gratitude enough for getting the job done.
