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December 2023 by Morris B.
If you are looking to have the worst service experience imaginable, this is the place for you. Once they have your money for your new car, they no longer care about you. Bought the Suburban High Country from them. $85K. Have been in multiple times for stupid stuff and every time it takes them half a day or more to look at anything you bring them. My Suburban has an oil consumption problem. Uses a quart of oil every thousand miles. Called this morning for my regular consumption test. "Hi Durand, I would like to come in today at 9:00 for my consumption test. Can I have you do the measurement and get me right out? I have commitments today I need to make." "Sure, come on down for 9:00 we will get you right in and take care of it. Consumption test is easy, just need the truck to sit for a few to allow the oil to settle" Drive 40 minutes. Arrive at 8:58 AM "Here for my consumption test. Can we get my truck right in so the oil can start to settle?" "Sorry sir, we have many cars in front of you. It is going to be a while." "I called this morning, was told by the service manager that you would get it right in." "Sorry sir, it is going to be a while. We are very busy" "What is a while" - "I can't tell you" - "I called, manager said could do it right away" - "Sorry sir, will do the best we can" - "You going to move my car in so it can start to settle the oil" - "No sir, no room for you" Durrand, why do you lie to your customers? Do you think the only thing we have to do in our lives is wait for your horrendous service?
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September 2023 by Alex B.
I took my 2019 Silverado 1500 in for check engine light. Prior to drop off, Onstar sent me a vehicle diagnostics (photo added) with module and code. The service center charged me $175 for their diagnostic. After 7 hours from my drop off time, I call to receive an update on my vehicle. The technicians did not have a 100% answer for the issue. 1 hour after that, I received a call with an update stating the technician was not confident of the cause and would like to explore more options for possible solutions. The first solution (removing & testing cooling fans) given would cost me an additional $600. If that solution was ineffective, the next solution (wiring harness replacement) would cost me an additional $700 with a total estimated cost of $1,500. I refuse to pay a "certified" dealer those prices for an inexperienced technician who is not confident in his/her work. I am not paying you to guess what my truck issue is. If you don't have anyone that specializes in that department, inform the customer ahead to mitigate wasting time. I will not utilize this dealership for business or services in the future.
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March 2023 by Sunny B.
Stopped in to test drive a Silverado before ordering one, and because I was favored a bed/cab combination they did not have, Nathan and his manager refused arrange a test drive.
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March 2022 by Richard H.
Bought my dream car here, it was the Infiniti Q60 red sport 400. The price was to good so I just had to buy the vehicle. Staffs are super friendly and kind. BIG BIG SHOUT OUT to Steve for making everything easy and simple and also reduce if the price of the vehicle for us. Highly recommend this place!
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March 2021 by Christina S.
I just wanted to take this time to mention a gentleman named Matt in your parts dept. who went above and beyond today. He was probably the most knowledgeable and delightful company representative I've dealt with in a long time. I was stressed about my car before calling. My mind is now at ease and looking forward to returning to your dealership for future car issues and possibly a new car.
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June 2020 by Sarah S.
I live near Hartford CT and spend a lot of time in Worcester. I accidentally found online that Durand was offering a closeout sale on 2019s. Memorial Day weekend, I called and spoke to Larry T about a Blazer I liked.... I was supposed to see him a few days later on the holiday, but was too excited and couldn't wait. I headed down to the dealership and found Larry, who offered me an amazing deal and was willing to stay late to help me. The CT DMV is closed, and services are very delayed. I had a lot of concern and questions, and Larry was patient with me and worked hard to help satisfy my fears and my needs. Today he called me to share that the registration is processed, and that I can come retrieve the car. I am so excited and can't wait! Larry went the extra mile(s) to really make this deal a success, and as smooth as possible, considering all of the outside factors. ASK FOR LARRY T!!! He's THE BEST!!! And Joe M in finance made the paperwork and financing a BREEZE.
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October 2019 by Nicole R.
Brian is the nicest salesman I've ever dealt with. Not pushy at all, just gave me all the information on the vehicle and let me come to my decision to purchase on my own. Everything was taken care of in a timely fashion, and I couldn't be happier with my new car!
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April 2019 by Dalia V.
Ive come here a few times for oil changes for my Chevy Colorado. My last visit was to be no different with the exception of getting an interior air filter changed. No biggy right! Well in order to change this filter which is recommended 1x year they have to go through the glove compartment. Take it apart and behind it is the filter. Well while working on it a part broke which Durand let me know and told me they would replace it at no charge. When I went to pick up my truck again they were very apologetic and offered to fix it but I had to bring it back for them to do the fix and they had to order the part. I don't usually come to this end of town unless I really have to and it was not convenient. So they offered to have a technician come to my home to do the fix. I thought perfect, but for my inconvenience they also offered to take off the oil change and deducted from my bill. Which was to be over $100+. Well the day came and could not do it due to their technician being busy but wait for it the actual fix was to take 5 hours, not 20 minutes like i was originally told. I was beyond annoyed but they again offered to drop off a rental and pick up my truck in order to have this done. Overall I took the rental picked up my truck, left the rental at Durand's and everything is perfect again. So, sorry for the long story but had to explain that I totally appreciated Matt's effort at Durand's to make me happy. I would highly recommend anyone to go there and do business. They are the best.
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January 2019 by Dan S.
For the first time buying a new car was a fun experience. We dealt with Chad who listened to our requests and delivered on his word. Very professional. Even after the sale he followed up 3 times to make sure we were still in love with our purchase. I will be asking for him when I'm in the market for a new vehicle.
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December 2018 by Jay S.
I can count the number of negative reviews I've ever written on one hand, but my experience at durand was so comically bad I felt INSPIRED to put pen to paper. First thing's first: F-you Chad, you and your crap eating grin. He took his every action straight from the "Garbage Dealer of America" playbook, from making us sit in the office for 20 minutes while he "spoke to the manager" for a better deal, to changing the price at the last minute. A new car advertised at $14.5k became $18.5k after our extended wait. After asking how, he said we didn't qualify for certain discounts, which were "clearly" itemized online. Now, this is fair enough. They do break down the discounts online, each with a line item attached. What's not fair enough, however, is that they hide the definitions of these line items like their discovery would mean the end of life as we know it. How they hide the details is what pushed me over the edge. As a professional web designer, I could say with absolute certainty that hiding these details behind 2 words that don't stand out, don't look like they can be clicked, and are difficult to notice is, in professional terms, deceptive garbage made by equally deceptive garbage people. Chad's handling of this situation was to sit there, nodding, responding condescendingly that the fine print was there, and that they have some pre-owned options in that price range. I told him we would start looking into those options, but most definitely not at Durand Chevrolet, bait and switch award winners 2018. As a side note, I bought a car here 5 or so years ago and had a great experience. Clearly management and staff has changed drastically, and I'd avoid giving much clout to those older reviews.
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July 2018 by Tammi T.
These people are amazing! Special thanks to Stephen Paglieroni, Joe Mazzapica, and Rick Durand.. They moved mountains to get me into a car after my accident..
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May 2018 by FH J.
Joe Bellanger, a sales person at Durand Chevy (Hudson, MA) provided outstanding professional service above and beyond most car salesmen I have dealt with over the past 50 years. He went the extra mile to find the vehicle that we wanted, to explore the maximum available discounts for our lease or purchase, to explain every aspect of the purchase/lease process, to answer/respond to our barrage of questions/requests, to show us the vehicle with all of its features, and generally make the entire transaction a smooth one with a minimum of hassles. When others created problems, he did everything in his power to overcome them and kept us informed. He is a tribute to Durand and Chevy. Joe in Finance was also very cooperative and easy to deal with to finalize the paperwork.
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February 2018 by Lisa D.
Great family owned dealership! Just bought the suburban! Love the suv! They were easy to work with and are so kind and helpful! This is our second vehicle purchased from the dealership! My parents also bought their new equinox from Durand! Great car buying experience!
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November 2017 by Michael W.
Worst dealership I have ever dealt with. Bought a brand new truck and they did not even prep it before I picked it up. Empty tank and the DEP tank for diesel engine was empty. Plus I got a service engine light on right after i bought it. Brought it in and they said they have to order the part. Now Onstar told me that I would most likely drive on reduced power because of it. Durand service did not even care. I also told them about millions of white dots all over the plastic cowl under the wipers. They never touched it. So I took it home and parked it because it could not be driven like that. You could step on the pedal and nothing the truck would just sit there then it would take off like a rocket a few seconds later. Try driving in traffic with that. But no loaner. I took it back in when the part came in and again asked them to clean the cowl. Again I got the truck back with nothing fixed. Was told wrong part was ordered. I called the General manger and he left a message on my phone that I still have and said that the truck was prepped and the white dots were something I must of picked up on the road. He never looked at the truck. My wife & i are retired and I worked 35 years a a auto body man. Tell me something how do you get white dots all over a cowl that is under the windshield wipers. They were no were else. He called my wife & I a liar. He was very abusive on the phone not allowing me to talk to the point i asked him outright was he was being such a A_ _ HOLE and he hung up and now says I used foul language to him so they no longer wanted our business. We buy a new truck every three years. The cowl had polishing compound on it and it took me $15.00 in materials and 3 hours to clean it. He Also sent us a check for $100.00 for the empty tank & no DEP. because remember they do not send out trucks unprepared. They never even put there sign on the back like they always do. They told me they checked the DEP before giving us the truck. He must have a magic stick because there is no way to check the level. The on board computer only lets you know when its going to need filling up. I put 2 gallons in myself. I took it to another dealer and they gave me a brand new truck to drive and had to keep it for a week to only find out the the service tech at Durand broke a pin in the sensor that Durand replaced and damaged. There loss because I found a real dealership and will be buying my next truck there. The owner of Durand needs to keep a better watch on who works for him. I bought a 2015 from there and the service again was very sub par. Go else where because there really is a lot better out then then that place. Just because there small does not mean there good. Salesman was great but everything after that was just down right poor service. I would not even let them change my oil. Please shop around before you go there. Because I found out there is so much better out there.
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May 2017 by Steven S.
Askholes!!! They asked me if we had a deal over the phone, I confirmed, then called back 3 hours later and went back on their word saying they had someone else coming to look at that particular car and to forget it. They still have the car, but I wouldn't do any business with them after that stunt or ever again. They can hold onto it for another 126 days! Save your money and time, other dealers have much better deals and hold to their word.
