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August 2025 by Joseph Bebo
I have recently had a very stressful incident happen to me. The manager of the UPS store, saved my life! I was told that I had to mail a large amount of money to a Federal Attorney to represent me as my ID had been stolen and I was going to be arrested for fraud and a number of horrible crimes. I ran to the bank took out my money and went to the UPS store in Hudson to mail it to some address in California to the attorney (Otiz). Bill the manager of the UPS store questioned me casually about the package I was mailing and when he learned what it was and the situation, cautioned me that it was a Fraud. I was being scammed, but I didn't believe him and told him to mail it anyway. He argued with me, but eventually did what I wanted. I was terrified and feared I would be arrested if I didn't mail it. Unbeknown to me, however, Bill, the manager, called the police as soon as I left the store. The police came to my house while the thief was still on the phone with me ( I guess they keep you on the phone a long time). When the officer confronted the man on the other end of the line (he said he was with the Social Security Department), it was soon obvious through his stammering and lies, that he was a fraud. We hung up and I went back to the store to tell them not to mail the package and get my money back. This manager's actions were above and beyond. He is a hero for saving my family (this would have ruined us). UPS should be proud and honored to have a man like this managing their store. He is not only an outstanding, strong and wise individual, he is a model of excellence and kindness. I cannot thank him him enough for what he did. He took it upon himself to call the police and rescued us from a horrible fate. Bill is number one and a 5 star hero in my book. I would trust my life with him and UPS.
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August 2024 by Mutyam Reddy Bejjanki
Awesome people, very friendly service
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August 2024 by Tomasz Roszkowski
Bilal came through for me in a huge way with an item I won at the Bonhams Skinner auction. Some of the best customer service I've ever encountered!
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July 2024 by Elysa Francisco
This store was so busy when I went in and the man at the counter was working alone. He did a great job attending to everyone's needs while taking phone calls and retrieving emails. The guy deserves a raise!
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June 2024 by Abdul razi Ahmed
Went here to return an Amazon package. Bilal was terrific. He helped me process the return, he printed the return label, he bagged the package. He made the return completely easy. That’s the kind of employee that generates return business.
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February 2024 by CHENGYOU YUE
Helpful and patient staffs, thank you.
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February 2024 by Samar Zeeshan
Nicole Chaves is awesome. I would give her 10 ⭐️. She is so helpful, always smiling and very friendly. She loves what she is doing and went extra mile to help me out with my returns, shipping and printing. She is a great asset for the company.
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January 2024 by L Mon
Always friendly, patient and helpful. Everytime I'm in!
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December 2023 by Kyle Leandres
Friendly people and they get stuff done fast.
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November 2023 by William M.
Great service and friendly staff.
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October 2023 by mirrortv36
First time to deal with this branch. Belal, the manager was very helpful and accommodating. He took the initiative to ask me if he can be of any help the moment I entered the store.
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October 2023 by Bubba McCheese
Great place. Staff is awesome.
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August 2023 by Ron Schulz
Manager is incredibly unhelpful and constantly trying to rip people off. I bring back Amazon returns that state bring in original packaging and he tries to sell me a box. I bring in a box that needs a piece of tape he tries to sell me a whole roll.
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June 2023 by Barbara Zanca
What a great store! I had a heap of Amazon returns, which the store makes no profit from, and they couldn't have been more accommodating, patient, and friendly. Even the other customers were nice!
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April 2023 by christian cruz
If I could give it 0 start I would. Explain to the "Notary" and even the office in charge of the documents explan to him that everything was filled correct and it just needed the signature and he still denied to sign. Just a waste of time.
