-
July 2025 by M K
I stood there for close to 5 minutes trying to find the car wash soap while the doofus employee ignored me as best he could. Finally made him help me. Nowhere to park bc the lot is full of rental cars. Staff lacks communication skill.
-
June 2025 by Regine Fountain
Today being my birthday, the last thing I expected was for my battery to go in my vehicle. Myself and my husband went to the AutoZone location on route 28 in Hyannis and dealt with Alex who was absolutely phenomenal. She was Extremely knowledgeable and has impeccable customer service skills. Alex had us walking out with a smile and she made my birthday a lot less stressful. Thank you, Alex!
-
May 2025 by Joshua Oliveira
Derek was very helpful. I believe he was the manager of AutoZone and he was very helpful and straightforward. I’ll definitely come back again if I ever need any help in the future great service and great advice.
-
May 2025 by Antonio Oliver
Great Service and very professional
-
May 2025 by Valarie Campos
Very nice customer service representative. Knowledgeable
-
May 2025 by al harb
They are always helpful and knowledgeable get your parts and leave to do your work and be happy about getting the correct parts !
-
May 2025 by david wrenn
I went in to get a fuse which they did not have in stock. Was told they could have delivered by next day at noon and to expect a call shortly afterwards but I had to pay for upfront. It was just $9. . Next day comes and no call. Call later in day and told probably coming tomorrow. Asked to have it canceled -can’t do that till it’s delivered. Call back next day and still not delivered. Asked to speak to manager but instead employee was told how to credit me by the manager apparently. Next day still no credit. Overall just crappy customer service that didn’t need to be like that over $9. I ended up disputing charge with CC company and of course won.
-
July 2024 by Athena Merck
Owen is the best! So so so unbelievably helpful, and was extremely outgoing and kind. Made my experience easy and stress free, even with my extreme lack of knowledge I have when it comes to anything that has 4 wheels and drives. Thank you for your help, Owen!!
-
July 2024 by Bart Allington
Terrible customer service after trying to call the store on 2 different occasions to find out if the Battery for my classic car was still under warranty and being kept on hold for very long period of times and being hung up on a couple of times. The guy I spoked to told me that if I came into the store they would be able to look it my information and check the warranty status. I went into the store and after waiting around for several minutes I was waited on. After giving the Gentlemen all the information, He told me there was no record of me purchasing a battery in the system. I gave him multiple pieces of info and it was the same story. Then he told me well only way I can do anything for you is if you have the receipt. wasted hours of my time between calling and going into the store. I would avoid Auto Zone if I were you.
-
June 2024 by Daniel Frawley
Wipers broke on way to eye doctor in W Yarmouth. Torrential rainstorm! I found AutoZone on ways. They were great! Saved me set of wipers & installed them in rain. Saved the day.
-
April 2024 by Nicole Pierce
The manager was really nice he helped me fix my back blinker. I thought the bulb was out but it was the blinker housing. He had it fixed and working in no time!
-
April 2024 by N N
Amazing how some of the workers dont know a single part on a car. I know it's a low wage job and they just need cashiers, but it's bad when they can't identify simple things.
-
February 2024 by Jeff H.
After dealing with a CATEGORICALLY RUDE associate at the South Yarmouth AutoZone (Brian and his manager are the only helpful associates at the South Yarmouth location btw, in case you ever need to go there), I had a pleasant experience at the Hyannis AutoZone thanks to Derrick and his manager; they were friendly, and they corrected a mistake made by the same rude South Yarmouth associate as well.
-
January 2024 by Katie B
Had no idea whet part I needed for my trailer light connection.
-
January 2024 by Paul Cornelio
Very helpful for what I needed
