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December 2023 by Charles Wyatt
We were greeted by Tom as soon as we entered the store. He was very polite, knowledgeable and very helpful. He answered all of our questions and provided excellent customer service. We purchased a sectional couch, recliner and adjustable bed frame with firm mattress. Currently awaiting delivery. Would definitely recommend anyone visiting Bob's to use Tom for your next furniture purchase at Bob's Discount Furniture in Hyannis.
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November 2023 by Deandre Ebanks
I was very pleased with my service at Bob. I wanted a bed set for Christmas and I wasn’t leaving the store until I received it. They were very patient and kind in delivering the service ?I will definitely recommend Bob’s
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November 2023 by Jaime Askin
We have bought numerous couches at Bobs. We always get the goof proof plan because we have kids and dogs. Customer service is always top notch! Beth at the Hyannis store was very helpful and patient with us while we tried to figure out what would fit best in our space and lifestyle. Karen in customer service helped me with my new purchase and everything has gone smoothly! Thank you!
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November 2023 by Maggie Stanton
Spencer was such a big help with finding the EXACT couch I came in looking for!He set up bobs financing in minutes and got us all set up with our couch in 20 minutes!Thankyou for a great experience!
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November 2023 by Natalie Ryan
Our salesperson was very knowledgeable and showed us our options without being pushy. Appreciated his patience as we decided and would love to work with him again.
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September 2023 by Neal Whorf
Your drivers were very good, but the power reclining power love seat that you delivered today looked used and had the seam under the armrest ripped out. A new delivery has been scheduled for 4 Oct 23. I hope that a new love seat is sent this time instead of a used damaged one.
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September 2023 by Cynthia Marie
Everyone in the store was so nice and so helpful. As soon as my husband and I walked in we were greeted and helped. The process for financing the couch we picked out was super easy and quick. They also have an amazing cafe area where you can have some coffee and a snack. I will forever choose Bob’s for all my furniture needs
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September 2023 by Ashley Lavoie
I recently purchases a new mattress at Bob's Discount Furniture in Hyannis and the sales associate Beth was absolutely amazing and so helpful. She helped my partner and I find the perfect bed and I can not wait to come back and get an adjustable base to go along with the new mattress when our budget allows.
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September 2023 by Christina Sheehan
I was immediately greeted at the door and shown options for what I was looking for. I had a small window of time and I was shown pieces that showed I was being listened to and my concerns were met with ways to help. We looked online together at options and it ended up that the one I did choose wasn’t even one either of us considered because of the style but once I looked more into it I knew it was the one. She was super helpful and patient with me. Expedited the sales process which was so streamlined I walked out thinking that was the easiest furniture purchase ever! I’m so excited to get my new couch!
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September 2023 by Ellen Brady
Jackie is the friendliest, nicest most knowledgeable salesperson I have dealt with in a very long time. I also appreciated Mike the manager coming over to make sure I was happy with my purchase. Great job Bob’s!!!
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August 2023 by Nancy Difinizio
Jackie the sales associate was pleasant and knowledgeable. The store was clean and organized. The Cafe filled with coffee and candy was especially welcoming. We comparison shopped and Bob's pricing was the best. I will receive my chair in four days!!
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August 2023 by K. Quinn
Jackie is absolutely amazing, she helped my family get the new couch and area rug that we needed! Along with the protection we REALLY needed! Thank you Jackie!! PS Mike the Assistant Manager was great as well!
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July 2023 by Angilee C.
Absolutely horrible and poorly made furniture! I purchased a double recliner and within less than a year the joints on the left side failed .. made out of cheap ply wood .. I had to put in 3 different claims and was declined the 1 year warranty.. I purchased the goof proof plan for no reason because they too denied the claim. I don't feel I should be responsible for poorly made furniture! I will never shop at bobs discount again and highly suggest no one else does either unless you want a headache !
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July 2023 by Adiene Dutra
They’re are very kind and did everything for me to leave there with my purchaseI’m so Happy ???
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July 2023 by Douglas Markley
Exceptional Service and Expertise from Courtney P.Rating: ⭐⭐⭐⭐⭐I recently had the pleasure of working with Courtney P. during my mattress shopping experience, and I must say that her exceptional service and expertise left a lasting impression. Courtney truly embodies what it means to be a top-notch mattress salesperson.From the moment I stepped into the store, Courtney's warm and friendly demeanor put me at ease. She greeted me with a genuine smile and made me feel comfortable discussing my sleep preferences and concerns. Courtney's active listening skills were evident as she attentively listened to my needs, taking note of my desired comfort level, any specific health considerations, and my budget.What impressed me the most was Courtney's extensive product knowledge. She was incredibly well-versed in the different types of mattresses available, including their materials, firmness levels, and unique features. Her expertise shone through as she explained the benefits and drawbacks of each option, helping me understand which mattress would best suit my needs.Courtney's customer-oriented approach was evident throughout our interaction. She never pressured me into making a hasty decision or upselling unnecessary features. Instead, she patiently guided me through the various options, offering personalized recommendations based on our conversations. It was clear that she genuinely cared about finding the perfect mattress to meet my specific requirements.In addition to her exceptional communication skills, Courtney showcased her problem-solving abilities. She addressed all of my questions and concerns with clarity and confidence. Her deep understanding of mattress features, such as motion transfer, heat retention, and durability, allowed her to provide practical solutions and alleviate any doubts I had.Throughout the entire process, Courtney's integrity and trustworthiness were unwavering. She was transparent about pricing, warranties, and the store's return policy, ensuring that I felt fully informed and empowered in my decision-making.I am thrilled with the mattress I purchased, and I have Courtney P. to thank for making the entire buying experience enjoyable and stress-free. Her professionalism, expertise, and genuine care for her customers are truly commendable.If you're in search of a mattress salesperson who goes above and beyond, I wholeheartedly recommend Courtney P. Her outstanding service, extensive product knowledge, and customer-focused approach make her an invaluable asset to the store and a delight to work with. Thank you, Courtney, for your exceptional assistance—I couldn't be happier with my purchase!Douglas
