-
October 2025 by Rayssa Oliveira
Terrible experience! The store didn’t honor the price that was clearly displayed on the shelf. One of the employees told me they would apply the discount at the register and that she would let them know over the microphone. Then a woman with dry, frizzy red hair came over, saying she was the manager, and told us they wouldn’t apply any discount at all.
All the employees in this store are disrespectful and have no idea how to treat customers. We were ready to buy four pairs of sneakers at $179 each, but they lost the sale simply because they refused to honor the visible discount on one of the shoes.
-
October 2025 by Farzad Khazai
Made a purchase, realized 10 minutes later it was the wrong item and when I went to return it for the correct item I was told the item was non-returnable. That policy was not visibly posted. Even after I explained to them that a refund/return policy not being visibly posted is a violation of the Massachusetts Consumer Protection Law, they refused. Don't shop here or you might fall victim to a similar scam.
-
August 2025 by Daphne Burt
Great service here. I am looking for HOKAs. They didn’t have the right size in the color I wanted but were willing to let me try on different styles and explained the differences. I’m so grateful for Peter!!
-
August 2025 by Matthew Childs
I was going to purchase an item and Russ called me the b word under his breath and threatened to kick me out of the store for getting my money back !!!😭😡
He made me cry
-
November 2024 by ag ony
helpful staff that do everything they can while they clearly and very obviously are very understaffed.
-
November 2024 by kimmy daniel
was helped quickly and thoroughly, thank you!
-
September 2024 by Michelle Cook
Worst customer service I have ever seen! We went in to buy us each a pair of new sneakers. There was no one in the shoe department, only a kiosk. After 10 minutes of trying to put in our sneakers and size and we gave up. I will never go into a Dick's store again! Nobody willing to help us, we are seniors, used to real people helping. So Dicks lost $300 plus on a sale and doesn't care.
-
September 2024 by Paul Gagnon
Worthless staff. No interest in providing service or engaging in customer. In fact 5 staff members would rather stand with their arms folded near the entrance of the store than show me where the one item I needed was. Miserable experience, probably better off finding items at target in the adjacent storefront.
-
September 2024 by MacKenzie Ellis
Staff was rude and didn’t acknowledge me when I was picking up an order. I stood there for 15 minutes and they walked past me and pretended not to notice me. Super annoying and not good customer service at all.
-
September 2024 by Julia Jenkins
Found what i came in for and the person helped me out was so nice
-
June 2024 by Michael Milardo
$20 off 100 scam. Small print go to exclusion site. They must have listed 95 percent of inventory as exclusion from sale.
-
June 2024 by Katie Rendigs
I am writing to express my utmost appreciation for the exceptional service consistently provided by Percy, a sales associate at your store. His friendly and professional demeanor, coupled with his expertise and dedication to customer satisfaction, truly sets him apart. I strongly believe that Percy's contributions are invaluable to your organization, and I hope that his hard work and dedication will be duly recognized by your corporate team. Thank you for providing such outstanding customer service.
-
April 2024 by Marguerite Noe
I was in this store today looking for women’s sneakers. The young man that was working in that department was running ragged. He was the only one working and he was doing his absolute best. He remained patient and polite and was very knowledgeable. If you sold any sneakers today it was solely because of him!
-
April 2024 by K M
Went to this store today with my daughter and the employees Nick and Percy were so kind and helpful. They made our experience so much better. I am so grateful for their help, and my daughter left so happy due to their friendliness.
-
January 2024 by Carlos Alves
Ana was the best. She helped us get 4 pairs of sneakers. She went back and forth to get us many options and was knowledgeable about the brands and understood what we were looking for. She was even patient while my wife took her time deciding on colors for herself and my daughter. We left with 4 pairs of shoes and very happy!
