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“Asked for help with resetting my Citizen eco-drive watch at your branch in the Cape Cod Mall. I had the good fortune to ask Heather for help. Heather went out of her way to help me. This help did not add anything to your revenue line for that day. However the good will that Heather created with me in those 15 to 20 minutes will come home to roost in in spades. Well done Kay for hiring Heather. If I were starting my own business again I would feel fortunate to hire Heather.
Thank you.”
“Ordered one of the iconic ball bracelets recently. I paid for overnight shipping but through an honest mistake it was accidentally mailed regular mail (still getting delivered several states away in only 4 days so very impressive!). The store personally called me to apologize for the mix up and to refund me for the shipping costs. It was so kind of them to contact me like that and apologize. It truly made me glad to be supporting a small business that puts so much thought and effort into customer service. I’m sure I’ll be buying more from them!”
“My mom and I went together to get our forward helix pierced. I’m so glad we chose to go to Pin Cushion! The staff were so friendly and welcoming and extremely professional. The jewelry selection is huge. The atmosphere is divine and the establishment is VERY clean. Brian did our piercings and he made the experience so pleasant and eased any anxieties. Will definitely be returning!”
“Wonderful store! I love the staff and the product :) My mom has known the family that owns the store for years and they are so kind and wonderful to all of their customers”
“Always an interesting collection of gift ideas. Great place to do your Christmas shopping but, we careful not to leave with too much stuff for yourself. Staff is knowledgeable and friendly. Fun place to spend a little time to look around”
“Clothing for women that want to look great all day. Mostly Cape Cod casual and comfortable. The employees are all very helpful and really care what you look like when you leave. If you have problems putting outfits together or need help with size and style they will help you. Excellent selection.”
“Vanessa always delivers amazing service every visit! My jewelry always looks it's best after she's given it her magic touch❤️ if you haven't made yourself acquainted with this lovely lady, go see her and tell her Sully sent ya!”
“I came in here today and had the most lovely experience. There were a lot of people there and only two girls working but they managed it amazingly well. I was here to get one of the engraved necklaces for my mom for Mother’s Day and spent quite a long time drawing it but the lovely woman who helped me, Viktoriia was so patient and kind. She never rushed me and complimented how much effort I put into it after, she was so sweet and I just really enjoyed my time in the store. I wish I caught the other girls name, she was also so kind and both of them just made the atmosphere in the store so positive, this location is really lucky to have both of them working here. Couldn’t recommend this store and these two lovely ladies more!!! Thank you for being so helpful and so pleasant to shop with!”
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“My go to for all of my jewelry!
They know watches/diamonds etc.
Service with a smile. Always up for a laugh and what not. Great family owned business. Highly recommend ??”