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November 2023 by Robert Plunkett
Mark M. Came through and saved the day. Came quick and was professional and polite from the time he called me till the moment he pulled away. Little trip down memory lane. About 20 yrs ago. I had a flat tire on christmas day. I saw a guy out front of akikis. He was just there. Not working. I asked for some help to break off a lock nut and he told me no. Ive held a grudge since. But dealing with mark tonight has changed my mind about this company. The world could use more marks. Thats all. Thanks mark. Youre the man. Happy holidays
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October 2023 by Chris Fleming
Mark M. From Akiki towing is hands down the best response I’ve ever had in an unfortunate situation with car trouble. I had a flat tire and another company failed to send assistance or update that no help was on the way and I was stranded for hours. When a tow finally came with the assistance of local law enforcement, they said the tire couldn’t be fixed tonight. I tried one more time and thankful Akiki and Mark M. were working. Mark M. Response time was quick and his customer service was beyond satisfactory, especially at 4am. Mark M. did what another company failed to do and couldn’t have been more compassionate and understanding. Turned my whole morning around. Thank you Mark. Saved the day my friend.Service: Tire change
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October 2023 by Margaret Berges (EES DIS)
Mark M. Saved me tonight!!! I ran out of gas, and there were not any gas stations open nearby. Rather than bring me a small amount of gas in a can, he suggested that he tow me to a nearby gas station to get gas. That hadn’t even occurred to me, but it worked out much better and didn’t cost me any extra. Would definitely recommend!Service: Car towing
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October 2023 by Brittany J
I just want to say technician 276-Harry D was the best!!!! My car broke down but prior to that the motor to my window went out and my window was rolled all the way down and wouldn’t go back up. It was pouring out and I was just having the worst day. Harry came and made me feel so much better although he was only supposed to just tow my car, he had helped me put a bag over my window and tapped it. He really went above and beyond. We need more ppl like Harry D!!!! Thank you so much!!!!
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October 2023 by Keith MacDonald
I’ve been waiting for hours in a hot car in Hyde Park. I guess the updates stop coming when the ETA passes. Only waiting for about five more minutes before I call for a private tow. Adding an edit. It’s been a week. I had a telephone conversation with a customer service agent who said they needed to review the situation with the towing manager. I was under the impression that I would be getting a call back. Crickets.
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October 2023 by Devon
My year and a half old Corolla wouldn’t start so I left it in the parking lot overnight hoping it would start back up this morning… then called Toyota when it didn’t, who sent out a truck from akiki. It took about an hour and a half but the driver, Joan (jo-AHN) was awesome: he was patient, friendly and knowledgeable with a great attitude, even while I was flustered by the stress of the car not starting. It turned out to be just a dead battery and I didn’t need a tow, but he did me the favor of following me home and driving me back to the parking lot anyway so I wouldn’t have to strand the car I borrowed to get there. If I ever need help after my maintenance plan expires, I’ll call akiki directly. Great experience thanks to Joan!Services: Battery service
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September 2023 by Ron S
Drivers suck big time, after telling him I needed to be somewhere at a certain time, he states that he had another car that had to be pick up to take to the junk yard, I stated had been waiting for a while and the shop closed at 4:00! The driver then told me I had a bad attitude and just drove off !This driver is was trying to hustle me for more money!
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September 2023 by Riley F
Mark M. was a fantastic help! Very great full for the save. He was able to get to me almost an hour before the expected and was so kind through the whole process of getting my busted motorcycle home. THANK YOU SO MUCH MARKService: Car towing
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September 2023 by Stephanie Clark
Mark M. Helped me out and towed me at 2am. The woman I spoke to at triple a said I might have to wait til 5am to get a tow but Mark came less than a minute after I requested a tow. He’s the best!!Service: Car towing
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September 2023 by BearHands31
Mark M helped me out a whole lot! Got me and my van where we needed to go safely.Service: Car towing
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September 2023 by Danise Benson
The Tow Truck driver is dishonest and sneaky. Please be careful when you have to use their services, I got played and I'm not going to be the last. Just be alert when it comes to themService: Car towing
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September 2023 by Inel Jordan
Mark M come on and was able to pick me up when I was waiting from 8pm to 11pm. He was very professional and was nice to drop my car off at the tire shop and then give me a home 10 or of 10 recommendService: Car towing
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September 2023 by Adrian Jackman
Mark M did a very good job towing my vehicle, without any problems. He provided a 5 Star Tow Service.
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August 2023 by Chris
JOSE B. was OUTSTANDING! He stepped out of his truck with POSITIVE demeanor and gave GREAT CUSTOMER SERVICE! On a busy day that followed a busy year JOSE B. calmed my concerns and educated me as to what steps I should take next. Again, JOSE B. was OUTSTANDING last Saturday! I hope his great work ethic that day will be acknowledged by his superiors. ?Services: Car towing
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August 2023 by Helena Stacey
Ran into car trouble and put in a request via AAA. Bruce C was my assigned driver. He is amazing....kind, courteous, knowledgeable and professional! Wonderful service....thank you!Service: Car towing
