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November 2023 by Herb Z.
I remember as a kid seeing documentaries on how the stores in the USSR and Cuba had empty shelves. When I step in here, I feel I went back in time to that era. The shelves are always empty of whatever you need from greeting cards to soap. Sadly, the pharmacy also suffers and lots of times they send you away saying the is a "shortage" of medications. Strangely enough, other CVS locations don't seem to have these issues. The pharmacy always has crazy long lines that never seem to move.....something that I remember seeing about the USSR's bread lines. Also the people that work there in the pharmacy are also very strange and moody. One positive about all this, is if you have a child brainwashed about how good socialism or communism is, you can take them there and give them a taste and experience that system, and what it's really like.
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November 2023 by John Spinale (Godka Music)
If I could rate 0 stars I would. Scheduled a covid vaccine appointment and showed up at the scheduled time. There was a line of 12 people for the vaccines, which I thought was the pharmacy pick up line. The person at the front of the line had a 5:00 appointment and it was 6:20!! Absolutely abysmal service. The pharmacy closes at 7, so good luck to everyone else! I just walked right out. Never gonna book a vaccine through CVS ever again (that was my mistake to begin with, really)
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September 2023 by Amy Williams
Pharmacy is typically out of prescriptions, my calls go into the abyss when I need updates, left on hold for over an hour
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April 2023 by eliza sutherland
Great store, great pharmacy and more importantly the associates are helpful and always friendly.
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April 2023 by Aly T.
This store sold me an expired covid home test and refused to give me a refund. It was 6 weeks expired and because it was an Ellume app based test that connects to your phone via Bluetooth, it will not work even if it's 1 day expired. Six weeks expired is pretty concerning. The manager was rude and acted like it was my fault that they don't check their inventory. I've tried to contact corporate CVS and have gotten nowhere. That's the last time I will use CVS.
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December 2022 by Bethany Platt
This is the worst CVS I have ever been to. Despite the staff efforts, lines are incredibly slow and you can never get through on the phone. The store looks under construction although it not a new store. The staff are friendly and clearly working hard, but this store needs a major overhaul. I go out of my way to drive to stores that are farther away to avoid this CVS.
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December 2022 by Maureen Vallis
We had a very good experience getting our COVID booster at CVS Ipswich. No wait time. Going back there for flu shots. Had a slight scheduling issue with my computer but only had to call them and it was sorted.
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November 2022 by Kris
Worst pharmacy ever. Every time I use it they wait times are obnoxious and then there was today when my doctors office called in a prescription, I went in like 2 hours later knowing I’d be lucky if it was ready by then but the kicker is, they didn’t even have the medication, nor did they call me to inform me and they didn’t even care no apology or anything. So now it’s after hours for my doctors office and I have to wait until tomorrow to call them and have the script transferred to another pharmacy. Medication that I need is not available and no calls to inform me, way to go Ipswich CVS Pharmacy.
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November 2022 by Denise McCarthy
Lee, Will, Maureen & Sophie are absolutely incredible and always willing to help! They are a major asset to that store, please don’t ever leave! ?
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November 2022 by Kristen P
Worst pharmacy ever. Every time I use it they wait times are obnoxious and then there was today when my doctors office called in a prescription, I went in like 2 hours later knowing I’d be lucky if it was ready by then but the kicker is, they didn’t even have the medication, nor did they call me to inform me and they didn’t even care no apology or anything. So now it’s after hours for my doctors office and I have to wait until tomorrow to call them and have the script transferred to another pharmacy. Medication that I need is not available and no calls to inform me, way to go Ipswich CVS Pharmacy.
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October 2022 by None ETDB
There’s a common theme in the reviews which customers have excessive wait times. If you don’t believe that’s true, look at the screen shot.This store is understaffed often resulting in wait time (in-person or on the phone) to be excessive resulting at times the medication not being dispensed as written. For example, they’ll give you a 30 days supply versus 90 and for a few customers this results in a higher co-payment. The pharmacist will tell you it’s the insurance company or the prescribing provider but after spending a few hours calling them, you learn it’s the pharmacy. For me it’s not the first so when I pushed back, the pharmacist goes to the computer quietly and then tells it’ll be ready in an hour…WTF.The store is small making it difficult for some customers to navigate if they try to pass others.
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October 2022 by Gilbert Bailey Matilda
Manager is rude and incompetent. Extremely under-staffed. Have seen consumers yelled at from behind the desk. I always call before I go to make sure everything is ready and they consistently don't have prescriptions filled. Waited in parking lot for an hour for a scheduled Covid test (also verified all was a go before leaving house) and was told computer not working. If you're elderly, it's not a safe place to pick up a prescription as many sick people in the long, long lines coughing. It's a very stressful place to go especially when unwell and I will never be going there again.
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October 2022 by Regina C
Worst pharmacy. I waited in the Drive-Thru for 20 minutes after the pharmacy tech asked for my insurance card that I had already provided online with a photo. When I tried to get her attention to see what was wrong she ignored me and was rude. After all that they lost my Covid test. In addition, the pharmacy doesn't ever answer the phone. I was on hold for 30 minutes one day, 20 minutes the next, and 20 minutes again before each time giving up and hanging up. From now on I will go elsewhere for a Covid test and will shop elsewhere.Now I am sitting in my car to have a retest for the covid test that they lost, and they just told me the system that their system is down and I can't do the test! I would expect the company the size of CVS could do much better. Shame on them!
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October 2022 by George Maney
Was on the phone for over 40 minutes waiting to get someone in the pharmacy. Hung up the phone to call a different pharmacy because they clearly don't know how to do their job in Ipswich. I would recommend going somewhere else if you dont want to waste your time.
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July 2022 by Philip Colladay
Personally, I never had a problem. Got prescriptions, vaccines, and COVID tests at this place many times. The staff were always nice. The waiting lines can be long at times.
